Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to do and beautiful flowers - my friend loved them. Keep me posted of delivery.”

Helpful Report

(Daisy May's Flowers) - Posted 2 years ago

“I always known what I am getting when I use this service If there needs to be change during the order contact is always made Very professional good service 4 stars and not 5, only due to the costs but always happy and my go to every month or so. Happy customer :)”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Divine Flowers”

Helpful Report

(Rose & Mary) - Posted 2 years ago

“flowers were lovely, delivered on time. I ordered through Floom as it was a local shop and i did not want to go to the big flower delivery places”

Helpful Report

(Elsie Mayflower) - Posted 2 years ago

“Bought it for my girlfriend, she loves it. Great experience, delivered on time.”

Helpful Report

(Sunny Florists) - Posted 2 years ago

“Flower was delivered securely, was fresh, wonderful experience!”

Helpful Report

(Cora Louise) - Posted 2 years ago

“Prompt update & delivery.”

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(Zenn Florists) - Posted 2 years ago

“Lovely flowers arrived as promised with my message handwritten, which is a very nice touch. Thank you.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“I chose a bouquet about 4 days before the delivery date, but the day before I had a phone call to say that there were not going to be enough of the particular pink roses and something else would have to be substituted. This was slightly annoying as I might have chosen a different bouquet had I known. However the delivered bouquet looked very nice and was much appreciated by the recipient .”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Ordered flowers for my friend to have it delivered the next day. Very easy and flowers were beautiful!”

Helpful Report

(Nostalgia D Glorious Flowers) - Posted 2 years ago

“excellent service and prompt delivery”

Helpful Report

(Beaucoup London) - Posted 2 years ago

“Still waiting to get the flowers. It's been 4 days since the date they were scheduled to be delivered. Seems the name on the delivery got mixed up with another name or delivery they had so the front desk refused the delivery. There has been lots of back and forth to re-coordinate the delivery. I am hoping today is the day they finally will be delivered. Customer support at Floom has been good, but overall it's disappointing since the flowered didn't make it on the person's birthday and we've had to change the address to follow where they will be.”

Helpful Report

(La Petite Flower Shop) - Posted 2 years ago

“It is wonderful to order flowers and have them delivered exactly as shown. The blooms are always lovely and fresh and received on time. Thank you”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Delivery and online service were great, however quality of the flowers wasn’t too good! Not going to lie, we expected a bit more”

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(Gardenia Of London) - Posted 2 years ago

Hello there and thanks so much for your feedback! We're always looking to make sure that the checkout and order process is as smooth and simple as possible, and we pride ourselves on the fact that what you see is what you get. We do appreciate this feedback as we continue to work with our valued florist partners to deliver a perfect Floom experience! Kind regards, Floom

Posted 2 years ago

“smooth checkout, timely delivery”

Helpful Report

(Bimba) - Posted 2 years ago

“Floom initially made an error, saying the delivery was made several weeks before it was scheduled. Issue was corrected.”

Helpful Report

(Orchid Republic) - Posted 2 years ago

“Ordered a gift for a friend’s birthday. She was delighted! Took a note of the company as she wants to use Floom herself now. Good service kept me updated on delivery.”

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(Blooms By Cag) - Posted 2 years ago

“Brilliant!”

Helpful Report

(Doolittles Of Covent Garden) - Posted 2 years ago

“The flowers were beautiful, and the ordering process was easy. Delivery instructions were followed. Thanks for helping me send someone a gift from afar.”

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(Floral Fantasy) - Posted 2 years ago

“The staff at Floom are outstanding! I had the wrong zip code for a sick friend, and they were very helpful and responsive. I really appreciate their professionalism and kindness.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews