Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers did not arrive”

Helpful Report

(Petals @ Bibendum) - Posted 2 years ago

Hello there! We regret that this order was sadly not delivered, but it was fully refunded ASAP and we did apologise for the unfortunate circumstances here. Kind regards, Floom

Posted 2 years ago

“The arrangement arrived as expected and looked just like the picture!”

Helpful Report

(PM Flowers) - Posted 2 years ago

“The delivery was not completed as requested and was a day late. I had to personally follow up to ensure that it was delivered the next day.”

Helpful Report

(Studio C Florals) - Posted 2 years ago

Hello there! We do apologise for the struggles that took place as we worked with our florist partner to get these flowers delivered to your recipient! We#re so glad that the bouquet was delivered and was loves! Kind regards, Floom

Posted 2 years ago

“While my friend recommended Floom (as I'm out of town and wanted to know a good place in San Diego) - sadly I was deeply disappointed. I ordered a simple bouquet for $100 for a family death and when I arrived just one day after the flowers were delivered, I saw dead wilted roses and other flowers that didn't even last 24 hours. I actually would like another boquet delivered, as I was so disappointed.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 2 years ago

Hello there! At Floom we pride ourselves on always deliver fantastic quality flowers, every time. In the rare event that we do have an issue with a delivery, we work our hardest to ensure that everything is sorted out ASAP. In this case it appears that we weren't informed about any issue with the flowers nad you still have not ever reached out about it. If you had reached out we would have been only too happy to refund and redelivery this bouquet.!

Posted 2 years ago

“Excellent same day service. The flowers were amazing, my daughters favourite.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“excellent service prompt delivery.”

Helpful Report

(Sage Sisters) - Posted 2 years ago

“I did not receive an email confirmation the day the delivery was made which was disappointing. I had to get online the following day to find out about the delivery of my order.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Never got flowers although order said delivered ; customer service also did not follow up with additional delivery confirmation information.”

Helpful Report

(Kendall Flower Shop) - Posted 2 years ago

Hello there! We would like to also add that we did chase this up for you and have fully refunded this order. Kind regards, Floom

Posted 2 years ago

“Easy and beautiful”

Floom 5 star review on 3rd September 2023

Helpful Report

(Edie Rose) - Posted 2 years ago

“I am writing to share my recent experience with Floom, and unfortunately, it was far from satisfactory. I ordered sympathy flowers following a painful loss in my family, seeking solace in the gesture of sending flowers to commemorate the departed. Regrettably, Floom's post-order process and updates during this sensitive time left much to be desired. When I placed my order just before 5 p.m., I selected Floom with the expectation of a same-day delivery, which was crucial considering the circumstances. The website explicitly mentioned an expected delivery time of 9 p.m. on the same day. However, the subsequent events unfolded in a rather disappointing manner. Floom's order tracking system provided no real-time updates, and it remained stuck at "with florist" status for an extended period. This status change only occurred the following day when it abruptly shifted to "delivered," despite my having paid for a same-day delivery. Upon contacting Floom's customer service, I was informed that the flowers had indeed been delivered on the same day, but the system had failed to reflect this timely action due to a florist-side lapse. In a situation where I couldn't personally follow up, this lack of transparency and communication proved to be deeply frustrating. Having been a loyal customer of a leading competitor for years without facing such issues, this contrast highlighted the shortcomings of Floom's service. My disappointment extends beyond the technical glitch in their portal system. It was disheartening to find that Floom's customer service seemed to lack an understanding of the emotional significance behind sending sympathy flowers. There was a distinct absence of empathy and acknowledgment that these flowers were not just any purchase, but a gesture of compassion and support during a difficult time. This entire experience has left me feeling let down and unheard. It is with a heavy heart that I state this will be my first and last encounter with Floom. In a world where customer service standards have been elevated by industry giants like Amazon and Doordash, it is profoundly disappointing to encounter subpar service from a company that operates online. My hope is that Floom takes this feedback constructively, addressing both technical and empathetic aspects of their service to provide a better experience for others in the future.”

Helpful Report

(Floral N5) - Posted 2 years ago

Hi Nirish, Thank you for taking the time to leave such a detailed and constructive review, we truly welcome your feedback. I can see our customer support team worked with you and passed on the proof of delivery the florist provided the day after delivery to show your order was delivered on the correct day but of course this was no help to you on the day itself and I can only apologise that the order status did not update correctly and caused you distress on such a sensitive occasion, I hope you will give us another chance one day as we value your support.

Posted 2 years ago

“Very good experience. The bouquet was beautiful and delivered on time. Thank you.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 2 years ago

“Reliable and beautiful”

Helpful Report

(Orchidya) - Posted 2 years ago

“Everything went smoothly and the flowers arrived beautifully and fresh!”

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(Parsons Floral) - Posted 2 years ago

“I sent my friends flowers for her birthday and she loved the surprise but was very disappointed that although the flowers cost £45, there were only 4 flowers in the bouquet... she was shocked when she found out what I paid. Her daughter went in the garden and added flowers. It was sad for me after paying so much and wanting it to be special for her.”

Helpful Report

(Stems Wilder) - Posted 2 years ago

Hi Molly I'm so sorry you were disappointed with your order , I'm keen to help you sort this out as we want you to be 100% happy when you choose Floom, I have sent you an email and look forward to your reply .

Posted 2 years ago

“My friend said she absolutely loved the flowers and arrangement was beautiful!”

Floom 5 star review on 2nd September 2023

Helpful Report

(Sol Ambiance) - Posted 2 years ago

“Great service and amazing product for a reasonable price! My initial order was out of stock and got swiftly replaced with an even better bouquet which was delivered within a couple of hours (from time of order). Highly recommended”

Helpful Report

(The Look Of Bloom) - Posted 2 years ago

“Great selection of bouquets, mostly from local flower shops. Well-designed site, though search based on delivery date doesn't always display accurately. Overall excellent.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

“Really good, delivered on time”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Florist couldn’t deliver so didn’t receive anything.”

Helpful Report

(Iridescent Florals) - Posted 2 years ago

Hi Alex, Thanks for taking the time to leave a review, I'm so sorry our florist partner was unable to deliver your order due to unforeseen circumstances on the delivery day. I can see our customer service team reached out to inform you and refunded your order. Floom is a marketplace for hundreds of independent florist's and businesses, we know on this occasion we missed the mark but we hope that you will trust us again in the future.

Posted 2 years ago

“Happy with the order”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews