Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually excellent, the one of the last deliveries was not to the level I expected. The bouquet was gorgeous but they withered in 4 days (while usually it takes a couple of weeks)”

Helpful Report

(Debbie Western Flowers) - Posted 2 years ago

Thank you for your feedback. I am really sorry to hear that your flowers withered within for day and I can understand how frustrating this must be. Our team will be working together to prevent such instances in future and thanks again for your valuable feedback.

Posted 2 years ago

“Delivery was right on time and flowers certainly impressed.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 2 years ago

“Ease of site use from overseas.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“The flowers were supposed to arrive by 6PM, it arrived closer to midnight. the flowers were nothing like what was in the image. ordered the "Pretty in pink" which was predominantly pink roses. the bouquet delivered was almost all red with maybe 3 or 4 pink roses.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hi Brijeet, Thank you so much for taking the time to review Floom. We are disappointed to learn your delivery was late in the day and flower arrangement not quite as expected. We have sent you an email to address the issue further.

Posted 2 years ago

“Beautiful arrangements and easy delivery!”

Helpful Report

(BLOMST Los Angeles) - Posted 2 years ago

“Unique selection of flowers, great customer service. Recipient was happy with the bouquet and complimented that it's the most beautiful flowers she's ever received. Was told that the flowers were fresh and she was given flower care advice from the florist. Will definitely be using Willow+Petals again in the future!”

Helpful Report

(Willow + Petals) - Posted 2 years ago

“Brought flowers for over £130 but never arrived between 10am and 6pm so they were wasted. Customer service was quick but couldn't care. Also found the same flowers on the florists website for £40 less so never recommending this site again”

Helpful Report

(Lotus Boutique London) - Posted 2 years ago

Hi Lochan, thank you for your review. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Honestly the best quality flowers sent out and my girlfriend loved them.”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“This was my first time buying from Floom, although my brother had used them frequently. The website kept crashing on my phone and my friends' phones I ordered a bouquet and had questions about its size, so I contacted customer service. While they responded quickly, their response led me to believe the bouquet's size I ordered was accurate, but it turned out to be much smaller. The customer service representatives were not particularly welcoming, which was odd. The most frustrating part was the delivery estimate from 10 AM to 6 PM, and it arrived at 5:59 - like the kid in high school who rushes to deliver their subpar paper 1 minute before assignment deadline. Meanwhile, my girlfriend received five other flower deliveries from different places, all before noon.”

Helpful Report

(Beaucoup London) - Posted 2 years ago

Hi Bahjat, thank you for your review. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Everything I’ve sent has arrived on time and looking exactly right”

Helpful Report

(Flowers By Blooming Affairs) - Posted 2 years ago

“Had issues with with Interflora, Floom was the first I found with same day delivery. Intuitive and fast buying exp and recipient was delighted”

Helpful Report

(Olympia Flowers) - Posted 2 years ago

“Paid for same day delivery. Was suppose to be a birthday gift. Didn't receive them. Agent was uncaring and basically said they only take the money. Anything else is the third party's responsibility. Order should have been refunded immediately. Pathetic business ethics.”

Helpful Report

Posted 2 years ago

“Great quality and outstanding customer service too! The recipient was delighted and will start using Willow+Petals for herself!”

Helpful Report

(Willow + Petals) - Posted 2 years ago

“Dreadful experience - avoid at all costs!! This was supposed to be a birthday gift and I paid extra for delivery on the day, a Sunday. The delivery didn't arrive on the Sunday... or Monday... but finally on the Tuesday afternoon, 2 days late. The bouquet was also a lot smaller with fewer flowers than the Prudence Large I paid almost £100 for. Floom have offered to reimburse the extra cost of Sunday delivery - about a fiver. Instead of it being a lovely surprise it was very embarrassing to ask the birthday girl to let me know if my present had arrived. I wish I'd read the poor reviews (especially the ones about funeral flowers arriving days late - totally unacceptable) before ordering from Floom. This company's a joke and they will let you down big time. Don't buy from them.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hi Anna, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and your getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Super easy ordering process and my mum said they were the most beautiful flowers she’s ever received”

Floom 5 star review on 14th September 2023

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“The flowers were very pretty but were delivered a day early, which wasn't ideal as it was meant to be a birthday surprise. But customer service was very responsive and professional.”

Helpful Report

(Heather Floral) - Posted 2 years ago

“when taking the orchid out from the wrapping, a flower dropped.”

Helpful Report

(Orchidya) - Posted 2 years ago

“Lovely flowers”

Helpful Report

(Love And Blooms) - Posted 2 years ago

“Seemed fine at first. But then they set me a receipt that added $5 to the delivery cost. I then spent the next 20 minutes figuring out the issue (you didn't actually overcharge me, you're just sending out inaccurate receipts).”

Helpful Report

(Floral Shop) - Posted 2 years ago

Hello Justin, I'm so sorry for the confusing receipt we sent you and thank you for bringing the issue to our attention. We will inform our engineering team right away.

Posted 2 years ago

“Beautiful flowers, as described, delivered on time. Simple to order.”

Helpful Report

(Essence) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews