Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I ordered was not in stock so they suggested 2 alternatives, and ultimately sent the item that I did NOT select. They did not communicate anything about the change. A plant was delivered, but can’t say I’m crazy about the service since you may not actually be able to order what’s advertised on the site, and don’t think I’d use it again.”

Helpful Report

(Chicago Plants) - Posted 2 years ago

Hi Amber, Thanks for taking the time to leave a review. I am sorry the plant you ordered was out of stock on the day, I can see you were emailed by our support team and offered a choice of two other plants and accepted a snake plant which the florist delivered so I am sorry you felt the changes were not communicated effectively.

Posted 2 years ago

“Beautiful bouquet ! This florist never disappoints. I am also very pleased that it was delivered early, so that it didn't stay too long in the delivery car :)”

Floom 5 star review on 24th September 2023

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(Noble Garden) - Posted 2 years ago

“Wow, same day delivery flowers which we’re absolutely stunning . Really easy ordering process with picture and details of flowers to be delivered. Actual bouquet better than expected. Thankyou 🥰”

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(Clapham Flowers) - Posted 2 years ago

“Perfection”

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(PM Flowers) - Posted 2 years ago

“Great quality”

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(The Blossom House) - Posted 2 years ago

“Easiest shopping experience and amazing that I could get delivery within a few hours of placing an order. Floom does all the legwork for you!”

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(Solim Flower) - Posted 2 years ago

“easy, beautiful flowers, delivery on time”

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(The Rooms) - Posted 2 years ago

“I live in Canada and my daughter and family live in London. Floom is an excellent option for me to send her gifts and flowers for special days!”

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(F For Flower) - Posted 2 years ago

“Purchased same day flowers and they arrived within 2 hours and looked just like the picture. Cards handwriting was also lovely and scripted. Thank you”

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(Blooms By Cag) - Posted 2 years ago

“The flowers were not delivered at the scheduled time despite being a doorman building and I was charged extra for the re-delivery.”

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(Flowers On The Ave) - Posted 2 years ago

Thank you for your review Janie. I am sorry you order arrived late than expected and can understand how frustrated this can be. I understand that our customers are often gifting flowers to connect with their loved ones from a distance and on this occasion we have let you down. Our team will be working together to prevent further instance in future and thanks again for your valuable feedback here!

Posted 2 years ago

“Very disappointed with the flowers - I paid the highest price option, the so-called 'deluxe' version of Pretty in Pink, and I ended up with a small, short-stemmed miserable bouquet with flowers. I paid £135 for an arrangement that I wouldn't pay more than £40.”

Helpful Report

(Floritta Ltd) - Posted 2 years ago

Hello Theodoros, I'm sorry you weren't 100% happy with your order - I'm keen to help get this sorted for you and would like to follow this up with our quality team right away. Would it be possible to send a photo across of the flowers received so we can follow up with our partner florist for the best way forward? Please note ideally we'd need to see the entire bouquet (from above is best) along with close ups of any particular areas of concern. Please send them over to our team at: support@floom.com, thank you!

Posted 2 years ago

“I was a little disappointed with the quality of the flowers - the bouquet felt a little stringy and not as lush as it looked in the photograph. I know sometimes different flowers have to be used because of the season etc - but this felt a lot less good quality than I expected from the picture.”

Helpful Report

(Olympia Flowers) - Posted 2 years ago

Hello Laura, I'm so sorry for the disappointing delivery. We would like to follow-up with our partner florist regarding your order. Please send any images you have of the delivered arrangement to our team for review at: support@floom.com, thank you!

Posted 2 years ago

“The flowers were wonderful and my sister loved them.”

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(PM Flowers) - Posted 2 years ago

“it was good, really good in fact”

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(Nigella SF) - Posted 2 years ago

“Prefer Floom over other flower delivery options. Love supporting local florists and the flower quality is way better. They last!”

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(Bloomie Flower Studio) - Posted 2 years ago

“Called order from Edinburgh Scotland and delivery. Excellent value, very pleased would definitely use again. Alan from Scotland”

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(Virginia Carmen Designs Ltd) - Posted 2 years ago

“I had sent the flowers to my daughter in London from India for her birthday. Thanks for delivering these to her in time.”

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(Flowers & Plants Co) - Posted 2 years ago

“Amazing flowers”

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(PM Flowers) - Posted 2 years ago

“Superb service from start to finish- cannot recommend highly enough”

Floom 5 star review on 19th September 2023

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(Beauty And The Rose) - Posted 2 years ago

“Didn't deliver in time”

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(My Blooming Business) - Posted 2 years ago

Hello Sherri, I'm so sorry our delivery partner's driver didn't' arrive in time. I see we have submitted a delivery fee refund due to the wait. Please let us know if you required any further assistance by emailing our team directly at: support@floom.com

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews