Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is very easy to use and the flowers delivered on time, and exactly in line with the photo on the web.”

Helpful Report

(PM Flowers) - Posted 2 years ago

“The flowers were absolutely beautiful and lasted a good amount of time. My daughter was delighted with them. Even the driver delivering them was so polite and friendly. I’ll be ordering my flowers again from Floom in future.”

Helpful Report

(Rita Marfo Flowers) - Posted 2 years ago

“I loved the flowers and process was easy”

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(Flowers On The Ave) - Posted 2 years ago

“The flower was elegant at the time of delivery but a couple of days later, it began to wilt.”

Helpful Report

(QG Floral) - Posted 2 years ago

Hello Satoshi, I'm so sorry for the disappointing delivery experience. I see your order was delivered on the 6th of September and it is now too late to offer a redelivery or a refund but we will follow-up with our partner florist and let them know your delivery didn't last as long as we would expect, thank you for your feedback!

Posted 2 years ago

“Flowers were good! Delivery required second iteration to succeed”

Helpful Report

(Bloomfor) - Posted 2 years ago

“Very bad experience from delivery to the actual product we received. Bouqet looked like I could have purchased them from Whole Foods and I paid $160 for them.”

Helpful Report

(Rainbow Florist Designers) - Posted 2 years ago

Hello Keon, I'm so sorry for the disappointing delivery and thank you for your feedback. I see you had let our support team know and we have submitted a partial refund due to the size and quality issues. Please let us know if you required anything further by emailing our team directly at: support@floom.com, thank you!

Posted 2 years ago

“Delivery never happened constantvon line chats still no delivery. Asked for full refund that happened use you again NEVER”

Helpful Report

(Jafera Floral) - Posted 2 years ago

Hi Melanie, I am so sorry that your order never arrived. This is not the service we aim to provide and like you, we are extremely disappointed that we missed the mark. That said, I can confirm your order was refunded last Thursday. Please be advised that refunds take 5-10 business days to fully process. Please don't hesitate to email Floom at support@floom.com if you have any other questions or concerns.

Posted 2 years ago

“The service was excellent - thanks to same day delivery, was able to deliver a birthday plant in time for my daughter's birthday!”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Barrick flowers delivered in 24 hours. This is my second time using Floom and I will definitely use them again!”

Floom 5 star review on 9th September 2023

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Floral no show with no back up in as per their reputation. So birthday flowers ordered for a friend which was confirmed as being out for delivery at 9.20am was cancelled and refunded an hour later via email with no alternatives provided. AVOID!”

Helpful Report

Posted 2 years ago

Hi Bea, I apologize for the inconvenience surrounding this order. Unfortunately the order was cancelled because the florist did not have the stock to complete the arrangement. Stock issues tend to impact all florists in a particular area, so providing an alternative option when we were given little notice would have been quite difficult. While we did ask our florist to deliver the next day, they were not certain they would have the correct stems in stock by that point, so we determined the best course of action would be to issue a full refund. That said, I am terribly sorry for the disappointment it would love to rectify the matter further. If you could email our team at support@floom.com, we'd be happy to discuss the matter further.

Posted 2 years ago

“Always wonderful service. Easy to use and beautiful flowers. I live overseas and use Floom a lot for family and friends and they are always blown away by the beauty and the quality. Thank you”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“the flowers were beautiful and delicately delivered to my friend on her birthday. thank you!!!”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“It was delivered a day late meaning they missed the funeral they were for.”

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(Flowers By Jennifer Ashe) - Posted 2 years ago

Hi Sarah, I'm sorry to hear the flowers arrived a day late, but we'd love to help make things right! If you haven't already, please email our team at support@floom.com, along with your order number, so we can help rectify this matter as quickly as possible.

Posted 2 years ago

“This was my second time turning to Floom for a flower arrangement and delivery and both times the end result was stunning. Floom is reliable and truly creates unique flower arrangements that look the exact same as they do in the images online.”

Helpful Report

(Blossom Flower Shop) - Posted 2 years ago

“Nice bouquet, delivered as promised but flower varieties didn’t quite match picture.”

Helpful Report

(Viola Floral) - Posted 2 years ago

Hello Chloe, I'm so sorry your delivered bouquet didn't match the online images. We will follow up with our partner florist and ensure they know to follow the formulas for a consistent experience. If you can please send any images of the delivered bouquet to our support team directly and we can review the changes made at: support@floom.com, thank you!

Posted 2 years ago

“Even though I paid for next day delivery my flowers never showed up for a birthday present for a friend. The tracking page was and still is stuck on ‘with florist’ when raising this with the customer service team on the day of the delivery they said sometimes the system is stuck like this at the florist forgets to update it and assured me my delivery would be there by 6pm. When I checked with a friend the following day nothing had arrived. I flagged this to the customer derive team, they said they will check with the florist and issue me a refund by the end of the day if they haven’t heard back. It has been over 24 hours since and I haven’t had an update, or a refund. Do not waste your time with this service.”

Helpful Report

(Jafera Floral) - Posted 2 years ago

Hello Georgina, I'm so sorry our florist partner was unable to complete the delivery of your order and we were unable to receive an update from them when we inquired. We have now fully refunded your order, please allow 5-7 business days for processing. I will also email you directly to confirm the refund. Please respond to our email message with any further questions or concerns, thank you!

Posted 2 years ago

“flowers were beautiful and arrived on time.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

“The flowers have arrived in a perfect condition and my partner is extremly happy with them!”

Floom 5 star review on 7th September 2023

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(PM Flowers) - Posted 2 years ago

“Beautiful bouquet. Some flowers that were out of season were switched out, but they delivered very quickly and the bouquet was beautiful.”

Helpful Report

(Olympia Flowers) - Posted 2 years ago

“Beautiful and on time! Will be re-ordering”

Helpful Report

(Solim Flower) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews