Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first and last time ordering from your store was a disappointing experience. First of all, why can't I make an order for a specific time? It's a basic feature for a flower store! Instead, I had to wait all day, guessing when my flowers would be delivered. Secondly, it was impossible to talk to a representative. I tried calling all day, but for some reason, they were always busy. When I sent a birthday flower to my friend, I wanted her to receive it in the morning. However, it was delivered at 5 pm when she wasn't even home. Instead of a pleasant surprise, I was nervous and didn't receive what I expected.”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

Hi Alina, Thanks for taking the time to leave a review, I'm sorry your were disappointed with the delivery time and were unable to reach us on the phone, you can always reach out via live chat or email if the phones are busy. Our standard delivery window is between 10am and 6pm as shown on your receipt and when placing the order, and unfortunately, we're unable to accommodate specific delivery times. Our florists are encouraged to plan their delivery routes in the most efficient and environmentally friendly way therefore we can't guarantee a specific delivery window.

Posted 2 years ago

“Great service and choice Also easy to order Thanks”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Amazing and fast service”

Helpful Report

(PM Flowers) - Posted 2 years ago

“I am so disappointed! I ordered flowers for my daughter and they we couldn't find them. I reached out four times (left two voice messages and contacted you customer care department and never heard back. We found them late last night in the mail delivery room in a smashed box...that clearly was damages by the delivery person. Some of the flowers are damaged. Im most disappointed that noone contacted me back. (Order # 6b69812)”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hello there and thanks so much for this review. Please contact us on hello@floom.com and we'll do our best to help out! Kind regards, Floom

Posted 2 years ago

“Lovely bouquet of flowers, delivered the next day as promised and happily received!”

Helpful Report

(Oriental Flowers) - Posted 2 years ago

“Advertised a delivery date that was never possible. Which ruined birthday plans. Customer service proceeded to gaslight and lie. Refund failed till I kept messaging them asking where it was. Awful service - better of going directly to the florist than using unreliable middle man.”

Helpful Report

(Rita Marfo Flowers) - Posted 2 years ago

Hello there We do not agree with some of the points presented here but we do regret that successful delivery didn't happen on time, and we did indeed fully refund this order. Regards, Floom.

Posted 2 years ago

“Flowers were ordered for same day delivery. Never arrived. The email support was quick and responsive though, and they have promised a refund.”

Helpful Report

(Little Garden) - Posted 2 years ago

“Pretty flowers and relatively-on-time delivery.”

Helpful Report

(Showcase Flowers) - Posted 2 years ago

“Horrific arrangement, especially for the money. I was so embarrassed I actually apologized to the person I sent them to... Will never use Floom again.”

Helpful Report

(Flower Of The World) - Posted 2 years ago

Hello there and thanks so much for your feedback! Sadly you did not provide us with any images of this arrangement nor was your complain within a reasonable time of the order being delivered and as such we were unable to help you on this occasion. Kind regards, Floom

Posted 2 years ago

“Prompt and efficient service”

Helpful Report

(Saints Flowers) - Posted 2 years ago

“Fast and reliable”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 2 years ago

“We needed to change the delivery address, but the automated bot did not provide useful information and no one answered the phone number provided despite multiple attempts. So in the end our very expensive flowers were delivered to the wrong person.”

Helpful Report

(Zita Elze) - Posted 2 years ago

Hi there and thanks so much for getting in touch! We generally do not allow address changes within 48 hours of delivery due to the many many moving parts of flower delivery. If the address change had been sent in before that point, it absolutely would have been picked up by our wonderful team! As it stands we do ask customers to triple-check addresses because an address change can cause all kinds of complications that florists can not handle. Kind regards, Floom

Posted 2 years ago

“The flowers we received were awful. Not only did the bouquet look nothing like the picture ordered, the flowers were actually closed. This despite me emphasizing that this was for my wife's bridal bouquet - an incredibly special occasion that was almost ruined.”

Helpful Report

(Floritta) - Posted 2 years ago

Hello there and thanks for your feedback! At Floom we pride ourselves on the quality of our bouquets and our wonderful customer service. I wasn't able to see any communications from you regarding this order. Were you able to reach out? If you ha gotten in touch I'm sure we'd have been able to save the day here! Kind regards, Floom

Posted 2 years ago

“Great service, highly recommend.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 2 years ago

“Excellent service. very happy”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“Excellent - I always use Floom and the flowers never disappoint. Would highly recommend”

Helpful Report

(The Nunhead Gardener) - Posted 2 years ago

“Thank you. Yhe flowers are beautiful”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Flowers were never delivered. Still waiting for my refund.”

Helpful Report

(Margaret Emms Florist) - Posted 2 years ago

This order has now been fully refunded - we deeply apologise for any inconvenience caused. Kind regards, Floom

Posted 2 years ago

“Excellent fast beautiful flowers”

Helpful Report

(Phillo) - Posted 2 years ago

Hello! Thanks so much for your kind words, but this seems to be a 1-star review! We're not sure what happened here but we hope it's possible to fix! Again, thanks so much for your kind words! Kind regards. Floom

Posted 2 years ago

“My flowers were substituted at the last minute for a different kind I didn’t want. Then they didn’t deliver at all. No one is ever answering the phone. All done via chat. Considering all they do is deliver flowers it’s a bit of a farce. Sure they’ll have some amazing excuse but honestly if you want to be sure your flowers get there go direct to a local florist.”

Helpful Report

(Flower Folk) - Posted 2 years ago

Hello there and thanks for the feedback! As you mentioned there were sadly some issues with your order but we did what we believe was the best course of action here and we fully refunded this order to you. Kind regards, Floom

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews