Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order delivered on time and exactly as pictured. My daughter loved it!”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 2 years ago

“Great turnaround and delivery. Thankyou”

Helpful Report

(Positive Bakes) - Posted 2 years ago

“First time I have ever submitted a negative review but I believe this is entirely warranted. Placed an order for same day delivery which was accepted. Received email advising me that same day was not possible but could deliver in 3 days time. Refund will take “ 5 - 10 working days”. Very poor experience in every respect. Have now found florist close to delivery address who was delighted to discuss my order and who will deliver later today. Wish I had done that in the first instance.”

Helpful Report

Posted 2 years ago

Hello there and thanks for the feedback! Sadly, mistakes and accidents do happen and rarely, a florist or a delivery driver will simply not be able to make a delivery on a given day. This is beyond our control. We instantly processed a refund as soon as we can, which was our most expedient and quickest opion. Apologies for any inconvenience. Kind regards, Floom

Posted 2 years ago

“I selected flowers based on which ones could be delivered the following day. I received an email the day of delivery stating my selected flowers were no longer in season so alternative arrangement would be made. While not ideal, I went ahead as i wanted something delivered on time for my good friend's birthday. I then learned the alternative flowers were not delivered at all. I cancelled my order and requested a refund. I received an apology and am awaiting refund. Will not be using again.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello there and thanks so much for your feedback! As you've noted, regrettably, we were not able to get your flowers out to your recipient on time In this case, we have processed a refund that has now been processed and completed. Kind regards, Floom

Posted 2 years ago

“Placing the order was the easiest - I opted for the same day delivery at check out which failed to mention the time of delivery, so I presumed it would be the next few hours but guess what? It wasn't the case. The customer service online chat was disgusting to get hold of and they then could not get hold of the vendor, and when they did, the vendor refused to give a time slot and I was told my package would arrive by 6pm at the latest and guess what? It arrived by 18:03, and by that time my husband and everyone in the office had left for home. I wanted this eternal flower to be a keepsake/memory for the day of his promotion and be delivered in a timely manner, he is not back in the office till next week by which time the whole gesture is not needed. Beyond disappointed.”

Helpful Report

(Eternal Petals) - Posted 2 years ago

Hello there and thanks for your feedback. When ordering for same-day delivery it is made incredibly clear that florists may need until 8pm to deliver flowers on same-day orders. An assumption that they will be delivered many hours before this is not something that we are able to enforce on our florist partners. Regards, Floom

Posted 2 years ago

“I had the pleasure of discovering Floom during my quest for a reliable and unique flower delivery service, and I must say, this company has left an indelible impression on me. Navigating their website was an enjoyable experience in itself. The interface was clean, intuitive, and brimming with an assortment of floral arrangements that catered to various preferences and occasions. Whether you're looking for a sophisticated bouquet for a formal event or a cheerful arrangement to brighten someone's day, Floom has it all. One thing I would say that may need improvement was the wrapping when it arrive it was a little creased other than that all good”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“Beautiful bouquet once again delivered the same day.”

Helpful Report

(Wheal Sara Flower) - Posted 2 years ago

“Great experience! Prompt delivery and good selection.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Very easy process, delivered promptly, lovely flowers - only qualm was the flowers didn't come with the note I'd asked for.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 2 years ago

“After trying unsuccessfully (due to location or unwieldy websites) to order flowers from other UK-based flower delivery services, I found Floom to be a much more easily navigable website with classy flowers, which were delivered as promised. My friend sent photos of the bouquets, which weren't exactly as shown (I was especially disappointed by the seeming absence of the anthurium in the bouquet that featured an anthurium), but which were beautiful nonetheless, as well as fresh.”

Helpful Report

(F For Flower) - Posted 2 years ago

“Thanks a lot, it was perfect”

Helpful Report

(XOXO Florist) - Posted 2 years ago

“Spectacular flowers, prompt service. I was notified in advance that one flower in the bouquet was not available. It was replaced withe something equally beautiful. Very pleased!”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“I tried to surprise one of my close friends for her birthday with her favourite flowers and the Floom sent was completely different to what I ordered. What's the point to select flowers if the recipient won’t receive them? I'm not happy and won't use this company again, don’t trust them”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello there! At Floom we pride ourselves on ensuring that what you see on the site is what you recieve. Sadly due to the many working parts in our processes, there are some rare occasions where this is not possible and our florists will always do their best to ensure that your recipient always has a wonderful bouquet, on time! In this instance, you reached out to us about this and we refunded you 50% of the order, which we felt was fair given that a fantastic bouquet was still delivered on time. Thanks so much for your feedback! Kind regards, Floom

Posted 2 years ago

“Wasnt delivered ontime and florist lied about that it was delivered”

Helpful Report

(Daily Flowers) - Posted 2 years ago

Hello there and thanks so much for the review! We're sorry that there was a miscommunication with the florist on this occasion, but we're thrilled that you were so pleased with the flowers! We will talk to this florist as we do on all of our orders that are not delivered on time, an we'll do ou best to work out what exactly happened here! Thanks so much! Kind regards, Floom

Posted 2 years ago

“Great quality”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Very efficient delivery, great quality, was kept updated throughout the whole process, and customer service was amazing!”

Helpful Report

(Willow + Petals) - Posted 2 years ago

“The August seasonal arrangement was bright and luscious. I loved the photo and delivery confirmation--this is my new go-to, same-day flower delivery in the city. Thank you, Floom team!”

Helpful Report

(Art Bloom) - Posted 2 years ago

“The succulents I bought arrived smashed to bits - a hopeless gift ! They repaid me in full no problem ….but nevertheless ……”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello there and thanks for this review! Floom is made up of many constituent parts - there is the Floom service, our lovely Floom partner florists and of course the delivery drivers - Floom would of course never have approved an order like this going out and of course, a florist would never have sent this out in this condition. We have opened an internal investigation into the issue and have, as you mentioned, fully refunded you. Because of this, we think that the ratings given here are a little harsh considering that the issue was outside of the scope of Floom and we sis instantly did our best to compensate you. Thanks so much for writing! Kind regards, Floom

Posted 2 years ago

“Good service, and a beautiful bouquet”

Helpful Report

(Central Flowers Walthamstow) - Posted 2 years ago

“Very easy website to navigate and pricing is pretty good for all occasions. Recipient said the flowers were beautiful. Certainly would use them again to send flowers to family and friends in the UK.”

Helpful Report

(PM Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews