Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous arrangement and excellent customer service. Will definitely use Floom again.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 2 years ago

“Lovely flowers, promptly delivered”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Great experience”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

“Floom you so great, you so fine you blow my mind, Floom.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Lovely selection of flowers for same day delivery”

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(PM Flowers) - Posted 2 years ago

“Flowers arrived a day late”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

Hi Brittney, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“I did not see the flowers personally but my mother was delighted with them, so you chose them well. If I had to fault you, it would be that the flowers arrived on the day but rather late in the day. As such occasions are birthdays, it is pleasanter for the recipient to receive flowers earlier rather than later in the day.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Beautiful flowers.”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

“Extremely expensive and the pictures showed what appeared to be a huge bouquet, what actually arrived was tiny and deliberately placed in a bag full of padding to make it appear larger than it actually was. Very disappointing”

Helpful Report

(Rushes) - Posted 2 years ago

Hi Benedict, thank you for your review and for your feedback.

Posted 2 years ago

“Ordered flowers for my friend. They arrived on time and I had notification that they had been delivered. I didn’t see the flowers but I was assured by my friend they were beautiful. So pleased with her response. Will be using Floom again in the future.”

Helpful Report

(F For Flower) - Posted 2 years ago

“Loved the variety of shops, prices and flowers.”

Helpful Report

(Windmill Flowers) - Posted 2 years ago

“Flowers were beautiful, delivered on the day promised.”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

“Sent flowers to England from US for a friend's birthday. Arrived on time and they were beautiful.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Great flowers selection and always a reliable service. I would highly recommend it.”

Helpful Report

(Iridescent Florals) - Posted 2 years ago

“Bouquet was beautiful and so was the vase, order was on time and professional, as always with floom!”

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(Rose & Mary) - Posted 2 years ago

“The bouquet I bought for my mom exceeded my expectations. It was a perfect gift. The flowers were fresh and the white envelope looks really luxury. Mom couldn't stop smiling. Highly recommend Floom.”

Helpful Report

(Inspired Florist) - Posted 2 years ago

“Ordering was easy. Delivery was on time. The flowers were pretty but a bit different than the photo on the website. My mom loved them though so that's all that is important.”

Helpful Report

(Rainbow Florist Designers) - Posted 2 years ago

“The flowers weren't delivered on the day requested, even though I ordered them a week ahead. Got a call that "the driver messed up". I requested that the bouquet be made fresh for the next day's delivery, and was promised that would be done. My daughter sent a photo and the flowers are droopy. Also, only part of the gift card was printed. I will not be ordering any flowers from you in the future.”

Helpful Report

(Floral Fantasy) - Posted 2 years ago

Hi Pat, thank you for your review and your feedback. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down.

Posted 2 years ago

“Flowers were delivered timely. Quality excellent.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 2 years ago

“The Flowers were lovely and delivered on time”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews