Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy process, flowers delivered fast and the recipient was very happy with them.”

Helpful Report

(Yuki Flowers Oxford) - Posted 2 years ago

“Avoid. Nothing like the pictures. Ordered the picture on the left and they sent the one on the right….”

Helpful Report

(Artistry In Flowers) - Posted 2 years ago

Hi Balkee, thank you for your review. We are sorry to hear that you were not happy with your order. We appreciate you contacting us via email to help resolve this for you.

Posted 2 years ago

“Excellent service delivered according to my specific request, saved me at short notice from being in the dog house.”

Helpful Report

(Essence) - Posted 2 years ago

“I was confirmed my flowers would be delivered at the 9th between 9 to 6 , it wasnt and made the whole purchase a waste. This was for a birthday and sent to the work address! I dont know where the flowers are and made me look like an idiot who forgot to buy a gift and taking my money for it. This whole thing is a huge scam!”

Helpful Report

(Elin Garden) - Posted 2 years ago

Hi John, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“I have used Floom only once, to send flowers to my daughter on the occasion of her completing finals at university. I got a response two hours after the order that said 'Unfortunately our florist isn't able to deliver to your recipient's area today due to unforeseen circumstances.' I called customer service and said 'how about tomorrow', but the response was 'no, the order has been cancelled'. I scrambled to find another vendor for tomorrow, and all worked out. To Floom's credit, they did notify me, which some online services fail to do. But if I owned Floom, I would instruct their customer service people to do everything in their power to retain business and to satisfy a would-be customer. The order was already canceled, fine. How about then saying 'let me work with you and get another order for tomorrow.' Nope. No interest. Not my job. So props for a relatively quick notification (stuff happens, I know), but customer service has to do better than to be apathetic to customers. Especially new customers.”

Helpful Report

(Yuki Flowers Oxford) - Posted 2 years ago

Hi Mark, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“NOT worth it — paid $75 + $20 shipping for a handful of cheap flowers. Looks nothing like what they advertise online and extremely overpriced”

Helpful Report

(Noble Garden FC) - Posted 2 years ago

Hi Ashley, thank you for your review. We are sorry to hear that you were not happy with your order. If you could please email us images of your bouquet to support@floom.com we will be able to look into this further for you.

Posted 2 years ago

“Beautifully crafted bouquet with a wonderful hand-written note. Delivery was on time and superb too!”

Helpful Report

Posted 2 years ago

“Excellent service. Very helpful with advice. Went the extra mile to deliver at 08:00am. Absolutely recommend them.”

Helpful Report

(F For Flower) - Posted 2 years ago

“Highly recommend Floom; been using them for three years. Lovely selection of bouquets, and I've never had any delivery issues.”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“Bouquet did not look like pictures. Was very underwhelming.”

Helpful Report

(Noble Garden FC) - Posted 2 years ago

“website was a bit slow but the flowers and delivery was great”

Helpful Report

(Ashley’s Flower) - Posted 2 years ago

“great! very convenient”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Great service. Timely delivery!”

Helpful Report

(Viola Floral) - Posted 2 years ago

“Excellent”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“The beautiful flowers I ordered cost almost £100 - what arrived were wilted petrol station flowers. Dumped on the doorstep. Delivery was an extra cost but they did not ring the bell, the recipient was at home. They did not call ahead as requested. The flowers weren’t even the same colour as the bouquet I ordered they should have been fabulous but were ugly. I did receive a 30% refund immediately because they could see how horrible the flowers were. However, I do not feel adequately compensated and despite previous good experiences I will never use floom again.”

Helpful Report

(Dellas Flowers London) - Posted 2 years ago

Hi Paula, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help resolve this for you.

Posted 2 years ago

“2days late after paying extra for next day delivery. And flowers delivered in a box!! Very poor presentation! Will never use Floom again.”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

Hi Rowena, thank you for your review. We are sorry to hear that your order arrived late. We appreciate you contacting us via email so that we could provide compensation for the delay.

Posted 2 years ago

“Flowers were black and were a bit squished .”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hi Kyle, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“Terrible service. Told me the flowers were delivered when they weren’t. Tried the next day to deliver and something else went wrong and they still haven’t been delivered. This was for a friend who lost her father and it was very important to me the flowers were delivered, and they were not. I then asked for a refund as she hasn’t received them, and they said no.”

Helpful Report

(Flower Folk) - Posted 2 years ago

Hi Louise, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help resolve this for you.

Posted 2 years ago

“Fantastic chat support”

Helpful Report

(Stems Wilder) - Posted 2 years ago

“I recently ordered flowers for my sister who had been going through a very difficult situation in her life. The flowers truly lifted her spirits and brought a smile to her face! I will definitely order again. Thank you Floom!”

Helpful Report

(Inspired Florist) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews