Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Anniversary roses were stunning, as was the mixed wildflower which really made the bouquet stand out. The florist delivered and talked me through the arrangement also. Excellent experience.”

Helpful Report

(A&B Flower Shop) - Posted 2 years ago

“Floom was incredible at getting flowers delivered to my partner while I was out of town. I even messed up the address a bit and they made sure they got to her! Amazing service, highly recommend!”

Helpful Report

(Art Bloom) - Posted 2 years ago

“Sorry to say this, but flowers worth &100+ should be looking at the least decent. The flowers delivery barely hang on for a day. Very disappointed. I should have taken the reviews I read seriously but I wanted to give this company the benefit of doubt. Very disappointing and embarrassing to apologize for sending those flowers to someone I cared for. Roses were dying the next day .”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hi Grace, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and will use this moving forward to improve our service.

Posted 2 years ago

“The flower arrangement I ordered in NYC to be delivered the next day in LA arrived promptly. The arrangement was in perfect condition and was exquisite! The recipient was thrilled!”

Helpful Report

(Viola Floral) - Posted 2 years ago

“Incredible gift with fresh flowers! Loved how it turned our for my friend's bday!”

Helpful Report

(BLOMST Los Angeles) - Posted 2 years ago

“I ordered these as a thank-you gift for a colleague who lives in another country, and it was the perfect gift. The flowers arrived so quickly and they were beautiful. I think it was worth the price, and as I am in the U.S. it saved so much time in trying to find a local florist to send her flowers. Would order from here again!”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“A wonderful bouquet, beautifully arranged, which arrived first thing in the morning of the day for which it was ordered.”

Helpful Report

(Central Flowers Walthamstow) - Posted 2 years ago

“A joy to work with you all, timely and beautiful”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“Speedy delivery and beautiful bouquet!”

Helpful Report

(Mad Lilies) - Posted 2 years ago

“easy to use website, delivery was on time”

Helpful Report

(Urth Gardens) - Posted 2 years ago

“I'm in NJ and wanted to send flowers to my mother-in-law in England to celebrate her 90th birthday. I chose an arrangement from PM Flowers and they didn't disappoint. The flowers were delivered quickly, were super fresh, and the arrangement was absolutely gorgeous! Floom made the whole process super easy with outstanding communication. Highly recommend!”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Driver called me to check what to do when nobody was home and then helpfully returned later so the flowers were not spolied”

Helpful Report

(Mad Lilies) - Posted 2 years ago

“Excellent experience! Flowers were gorgeous and delivered within two hours of ordering. I will definitely use Floom again for my next flower order! Highly recommend”

Helpful Report

(Noble Garden Florist Marina Del Ray) - Posted 2 years ago

“I was extremely impressed with Flume. I was looking for same-day delivery in Manhattan, and the flowers were delivered less than two hours after I placed the order!”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

“I ordered a bouquet of flowers from abroad and it was very easy. The flowers and the note both were as expected. Fast delivery too. I am very happy with this service”

Helpful Report

(The Blossom House) - Posted 2 years ago

“Flowers were just left at the door without notice, it was hot outside and they died shortly after delivery.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Hi Johannes, thank you for your review. We are sorry to hear about the flowers dying prematurely, our partner florist wanted to ensure they left the flowers in a safe place as selected at checkout. As flowers are perishable they can wilt slightly during delivery but the good news is they normally jump back and will stay fresh. To ensure you're taking the best care of these flowers please trim 1-2 inches off the bottom and put them in fresh water. After 3-4 hours they will pick right up and will be ready for your recipient to enjoy.

Posted 2 years ago

“Really nice service!”

Helpful Report

(Noble Garden Glendale) - Posted 2 years ago

“Wonderful experience will shop again !”

Helpful Report

(Bimba) - Posted 2 years ago

“The flowers delivered were nothing - even remotely - like what I what saw in the photo on the wesbite. At the very least, I should receive a partial refund.”

Helpful Report

(Ruta Flowers) - Posted 2 years ago

Hi Annette, thank you for your review. We truly apologise that the flowers delivered were wrong. Could you please send us photos of the flowers to support@floom.com so that we could look into this further for you?

Posted 2 years ago

“The recipient of the gift of a peony plant was very pleased with the deivery.”

Helpful Report

(Cora Louise) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews