Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful selection. A great review from the person receiving them. And possibly the faster delivery time I've ever experienced.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 2 years ago

“Floom never disappoints! Highly recommend using them for quick, quality flower delivery.”

Helpful Report

(Nigella SF) - Posted 2 years ago

“I’ve been a customer of Floom for more than 5 years and it’s my go to website for all my flower arrangements.”

Helpful Report

(Boon Blooms) - Posted 2 years ago

“Flower arrangement was significantly different than photo and description”

Helpful Report

(A&M Floral Place) - Posted 2 years ago

Hi Rose, thank you for your review. We are sorry to hear that the bouquet you received was different to the one advertised. Could you please email us an image of your bouquet to support@floom.com so that we can look into this further for you?

Posted 2 years ago

“I ordered flowers for the 29th and they did not arrive. No one contacted me to say they hadn’t arrived so I reached out to ask if they had been delivered and they didn’t even seem aware of the problem and asked that I wait for them to reach out to their delivery partner and they would get back to me. It’s been 2 days and still no response. Absolutely would never order flowers from here ever again”

Helpful Report

(Yuki Flowers Oxford) - Posted 2 years ago

Hi Corwin, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Great Service”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“good service”

Helpful Report

(Morning Flowers) - Posted 2 years ago

“The flowers were delivered on time and beautiful. They did put the wrong apartment number on the address, so another person in the building initially got them, but the neighbors / building staff were able to sort it out. The website loading is a bit buggy, so check out on mobile was not smooth.”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Hi Grace, thank you for your review. We appreciate your feedback and we hope your recipient enjoyed their flowers.

Posted 2 years ago

“The flowers were really meager. Five peony heads with a few sprays of what looked like wild flowers thrown in. Really disappointing.”

Helpful Report

(Blossom And Thread London) - Posted 2 years ago

Hi Carol, thank you for your review. We appreciate your feedback and we hope your recipient enjoyed their flowers.

Posted 2 years ago

“Would be good to have not thrown the bunch over the gate!”

Helpful Report

(PM Flowers) - Posted 2 years ago

Hi Abbie, thank you for your review. We appreciate your feedback and truly apologise for the bouquet being thrown over the gate.

Posted 2 years ago

“Simple,effective process”

Helpful Report

(F For Flower) - Posted 2 years ago

“I have no idea if my flowers were delivered.”

Helpful Report

(Enchanted Florist) - Posted 2 years ago

Hi Paula, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“You misspelled my name in the card and flowers were not similar like the ones I ordered”

Helpful Report

(Edie Rose) - Posted 2 years ago

Hi Mikaela, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. Please email us at support@floom.com so that we can look into finding a resolution for you.

Posted 2 years ago

“Wonderful service, very happy with the flowers.”

Helpful Report

(Yasmine Florist) - Posted 2 years ago

“The flowers were beautiful, but they arrived a day late, which was odd. I had bought same-day service, and did not get any updates on when they would be delivered and whether they would be late. It was a bit nail-biting when it was clear my friend hadn't received the flowers on her birthday. I was glad that at least she got the beautiful bouquet the following day.”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

“I've used Floom multiple times over the years; their bouquets are always top quality and gorgeous. The customer service team has also been incredibly responsive when a recipient was having a hard time finding her flower delivery. Highly recommend!”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

“I recently placed an order for a small bouquet of flowers, expecting it to be modest in size. However I was pleasantly surprised when it arrived. I like the packaging of the bouquet and envelope with my note. Impressive arrangement that brought joy to everyone!! The delivery was also very quick. I will definitely order more from Floom!”

Helpful Report

(THE FLOW) - Posted 2 years ago

“This is the worst service I have ever received. I placed an order and the they were not delivered. Floom could not get a hold of the florist and has not refunded me and have not attempted to remedy the situation in any form. This was extremely disappointing as the delivery was for a special event. Floom should have known that the flowers were not going to be delivered and offered me a new florist. Now I’m out a 100 pounds, and no flowers have been delivered. This has been the WORST experience and I DO NOT RECOMMEND.”

Helpful Report

(Boston Florist) - Posted 2 years ago

Hi Tyler, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Don’t use this website. The customer service is really poor and cannot solve any problem. My order was not delivered on the scheduled date and I had to call the local florist by googling myself. The customer service agent, Stacey, ended my chat without solving the problem with really awful attitude. Also, the actual delivery is completely different from the picture posted on the website. Do not trust what you see on the website.”

Helpful Report

(Kendall Flower Shop) - Posted 2 years ago

Hi Wayne, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. Please email us images of the bouquet that was sent so that we can look into resolving this for you.

Posted 2 years ago

“Everything was perfect!”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews