Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great range of flowers.”

Helpful Report

(The Blossom House) - Posted 2 years ago

“Terrible service. Failed to make delivery”

Helpful Report

(JNJ Floral) - Posted 2 years ago

Hi Jason, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“The flowers weren’t exactly the same as the photo, but they were extremely beautiful! I ordered the bouquet for mother’s day from a different country - she loved it! I really appreciate a flower delivery service where I can show my mom how much I appreciate her, even though I live far away from her.”

Helpful Report

(Flower Of The World) - Posted 2 years ago

“Loved it!! Thank you so much for the service”

Helpful Report

(Laura Gooding Florist) - Posted 2 years ago

“Flowers wasn’t delivered same day even that I paid for it”

Helpful Report

(Lilac And Bloom) - Posted 2 years ago

Hi Ekaterina, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Flowers delivered not what was advertised o website”

Helpful Report

(Mad Lilies) - Posted 2 years ago

Hi Negar, thank you for your review. We truly apologise for the substitutions made to your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback and you getting in touch with us to help us resolve this for you.

Posted 2 years ago

“Great service. Pretty bouquet.”

Helpful Report

(Larkspur And Lavender) - Posted 2 years ago

“Same day delivery for beautiful flowers!”

Helpful Report

(Art Bloom) - Posted 2 years ago

“great service and good flower arrangements.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“My order was never delivered.”

Helpful Report

(Elin Garden) - Posted 2 years ago

Hi Haley, thank you for your review. We are sorry that your order was not delivered. Thank you for reaching out to us so that we could rectify this for you.

Posted 2 years ago

“The recipient reports she is very pleased with the flowers, which is most important. Otherwise, the ordering process was easy and the communication about the status of the delivery was very good, although initially it was hard to understand exactly when the projected delivery date would be.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Great selection, easy to use”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

“Billing was incorrect and issue remains unresolved a week later.”

Helpful Report

(Kendall Flower Shop) - Posted 2 years ago

Hi Agnes, thank you for your review. We apologise for the billing issue. We are currently looking into this and we will be back in touch very soon.

Posted 2 years ago

“I ordered a bouquet and selected it base on what I wanted and the images that are provided on the website. The bouquet had 3 types of flowers and two types of green stems. However, what we have received has only two types of flowers without the green stems that was in the picture. The whole thing is absolutely different from the image. I know that sometimes stores run out of stock but they have to inform the customer in advance so they can decide to buy the product or not. The Floom didn’t do it, this bouquet was a pricy one and when I asked them I return it and please refund the money they refused and even they failed to give me a right explanation. I don’t recommend this store at all.”

Helpful Report

(Sunny Florists) - Posted 2 years ago

Hi S, thank you for your review. We truly apologise for the stems that were missing from your bouquet, we understand that you ordered flowers for a special occasion and we let you down. We appreciate your feedback.

Posted 2 years ago

“I am in the U.S. and can’t just go to a florist to have flowers delivered in the U.K. I placed an order with Floom on Sunday and set to have it delivered Monday. Monday comes and I receive an e-mail confirming it would be delivered that day, but then received another email shortly after stating they could not deliver because of stocking issues and that I could approve a one-day delay. Fine. Approved. I get another email hours later asking me to approve the delay again. I already did, but I approved it again. The next day, I receive another confirmation email for delivery that day, but then ANOTHER email stating they could not deliver due to “unforeseen circumstances.” So my order was cancelled automatically and refunded. I needed next day/same day delivery. I chose this company because that is what was offered. Now my delivery is delayed 2+ days, I have to use a different company and the bouquet recipient receives untimely flowers. Truly, utterly unacceptable.”

Helpful Report

(Floral Hall) - Posted 2 years ago

Hi Stephanie, thank you for your review. We truly apologise for this experience, you trusted us to help you mark a special occasion and we let you down. We appreciate your feedback.

Posted 2 years ago

“I order from Floom frequently. I'm never disappointed, on time delivery and amazing flowers that last beautifully at home”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Good choice and offered next and same day delivery clearly. Flowers arrived in time and were good quality and accurate to photo.”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“The delivery is good, but they change the flower without asking”

Helpful Report

(Sunny Florists) - Posted 2 years ago

“Good sunday delivery”

Helpful Report

(Beauty And The Rose) - Posted 2 years ago

Hi Jashumati, thank you for your review! We appreciate your feedback and we are happy to hear that you enjoyed our service!

Posted 2 years ago

“Way overpriced!! I was hoping that spending $218 on an arrangement would guarantee an impressive bouquet. Nope. It got me 5 peonies and 2 sprigs of lavender. So even with the 15% discount you’re offering for writing this review, I would still not use Floom because they are so ridiculously expensive. Though, since you are clearly making enough through price gouging to be able to offer 15% off for writing a review, could you apply that discount to my original order?”

Helpful Report

(Art Bloom) - Posted 2 years ago

Hi Erin, thank you for your review. We are sorry to hear that your were not happy with the order you received. If you could please send us images to support@floom.com we will be able to look into this further for you.

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews