Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Floom consistently delivers beautiful arrangements”

Helpful Report

(Carroll Flower Shop) - Posted 2 years ago

“Receivers of the bouquet told me the person who delivered was courteous and read the names exactly as I'd written, which put a smile on her face. The bouquet was as beautiful as advertised. Thank you!”

Helpful Report

(Le Jardin Rose) - Posted 2 years ago

“Was not in when delivery arrived. Driver contacted and followed instructions Flowers received and loved. Thank you”

Helpful Report

(Debbie Western Flowers) - Posted 2 years ago

“Great service, delivered promptly and wonderful flowers”

Helpful Report

(F For Flower) - Posted 2 years ago

“Was so easy to find, select and send the perfect floral bouquet to a dear friend on her birthday from “across the pond”. Delivery was flawless and the flowers were stunning!”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Daughtder called to say the flowers are lovely, and I made her day!”

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(Freedom Floral) - Posted 2 years ago

“A wonderful platform for local small businesses. A good range of high quality plants and related products.The plant arrived on time, in great condition and looks extremely healthy. I'm glad I could also avoid some emissions by ordering local!”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“the handwriting on the card was very pretty and the gift very much appreciated!”

Helpful Report

(Saints Flowers) - Posted 2 years ago

“Very beautiful bouquet! I'm happy”

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(The Nunhead Gardener) - Posted 2 years ago

“My godmother was very pleased with these flowers and they look excellent in the photo she sent. Ordering and delivery was very straightforward.”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Fantastic service and flowers were perfect.”

Helpful Report

(F For Flower) - Posted 2 years ago

“My order did not arrive. I submitted a help request and it has been 3 days with no response from customer service. I paid $200 for a non-existent product.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Dear Britta, Thank you for taking the time to share with us your feedback. We apologise for the inconvenience caused by not having the order delivered. Unfortunately, there was a misunderstanding with our florist team therefore the order was not sent out for delivery. Our colleagues have processed a full refund for you and they have sent an email in confirmation. We completely understand that this was frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to have you back and make the things right for you. Warm wishes, Floom Team

Posted 2 years ago

“Easy, beautiful”

Helpful Report

(Blossom Flower Shop) - Posted 2 years ago

“Beautiful flowers !”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“Very good, helpful service, phoned me when there were issues due to my error and did everything to make sure my flowers were delivered in time.”

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(F For Flower) - Posted 2 years ago

“Fantastic service. Beautiful product.”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“Terrible they cancelled the evening before the delivery”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Hello Sofia, Thank you for leaving a review for us here at Floom. We do appreciate all feedback we receive. We are very sorry we were not able to complete a delivery for your recipient. However, the delivery address was for a University Building and as such we could not guarantee a secure delivery as a third party courier service was needed to complete this delivery. DPD are not able to call recipients to complete as per the instructions left on your order to ' call the number for the girl to come out and collect'. Our partner florists are not able to guarantee a safe delivery with this kind of request and we had to sadly cancel the order to not risk a failed delivery. We do hope you will choose Floom again for a future purchase, Best wishes. Floom Team

Posted 2 years ago

“Spent £45 on a bunch of flowers thinking they'd be a nice big bouquet and they were TINY. The smallest bunch of flowers I'd ever seen. I was really dissapointed and upset as they were supposed to be a really special gesture. Will not be using you again and tbh, I'd quite like my money back as there is no way those flowers were worth even £10. Absolute joke.”

Helpful Report

Posted 2 years ago

Dear Lissie, Thank you for taking the time to review Floom. We do appreciate and value all feedback received. The arrangement chosen by you has a description alongside the photographs shown on the website. The description on our Floom.com website is 'A cute little vase of red roses, pink spray rose bupleurum, Limonium and bunny tails. Vase alone measures 12cm in height.' The bouquet holds 3 red roses and is from the description exactly as purchased. We are sorry you feel disappointed with the received bouquet. We must have any complaints raised to the team within 72 hours of delivery in order to take a look further into any concerns or issues raised- we have not had any communications from you prior to your review to resolve this for you in a timely fashion. Best WIshes, the Floom Team.

Posted 2 years ago

“Ordered flowers from Floom and the delivery was on time but the flowers were not as described! Certainly smaller, scanty arrangement! Very disappointed.”

Helpful Report

(Bimba) - Posted 2 years ago

Dear Deborah, Thank you for taking the time to review Floom. We do appreciate and value all feedback received. The flower arrangement ordered was a beautiful bouquet from our partner florist including rose, orchids and tulips. We have not received any communications from you before the review was kindly left here, so we are disappointed to learn you felt the flowers were not as described. Unfortunately, we do ask for any complaints to be raised within 72 hours of delivery to be able to take a further and detailed look into any concerns regarding orders received.   Many thanks and best wishes from the Floom Team.

Posted 2 years ago

“Amazing flowers, even tho they are expensive, they are absolutely stunning and worth every penny. The florists are brilliant, thank you, thank you, thank you!”

Helpful Report

(Oriental Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews