Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was fast and excellent, and the flowers wonderfull. It saved my sister's birthday because it was the only florist available on sunday that I found”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Great service”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

“Floor was great. The flowers were gorgeous. Sadly a number of the blooms were broken in transit”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“A great experience! The checkout flow was seamless and the delivery was perfect. I ordered flower delivery for my girlfriend (who I thought would be home) and was left with the doorman exactly like I asked if that were the case. This was next day delivery too! Will absolutely use Floom again!”

Helpful Report

(Finer Flora) - Posted 2 years ago

“Flowers were replaced as the one I ordered weren’t available. While I understand that, they didn’t offer to cancel the order or discount or any kind of apology, just an email confronting me with this information. As a result, I didn’t like the replacement and would prefer this order to be cancelled.”

Helpful Report

(Floetica) - Posted 2 years ago

Dear Karyna, Thank you for taking the time to provide us with your feedback. This was forwarded to the management department. We would also like to look into this further for you. We have got in touch via email to ask a few more details and your reply will help us to get to the best outcome for you. Warm wishes, Floom Team

Posted 2 years ago

“Perfect ! A last minute saint valentine’s wonderful bouquet of flower delivered timely and with care. Thanks Floom !”

Helpful Report

(Essence) - Posted 2 years ago

“Helped me greatly on delivering flowersto my girlfriend. Thanks”

Helpful Report

(Lovely Blooms Decorations Corp) - Posted 2 years ago

“I ordered some flowers last weekend for my daughter with 2 helium balloons. They arrived in a cardboard box with the balloons not even blown up. I was really disappointed it was hardly a bouquet more of a bunch of flowers. I thought l was ordering from a local florist through floom but obviously not. For the price l paid l felt this was very poor.”

Helpful Report

(F For Flower) - Posted 2 years ago

Dear Mandy, Thank you for the time taken to review your recent order. We are sorry to hear that you were not happy with the flowers delivered and the balloons. We have chased the communication we had with you and we can't find any formal complaints made to us therefore we have raised an investigation for you as your order is still on claim time. We have sent an email asking for some help from you. Your response by the end of the day, will be highly appreciated as will help us to get this sorted for you. Warm wishes, Floom Team

Posted 2 years ago

“Found this service for a last minute delivery of flowers for a friend’s birthday - ordered to delivered in about 24 hours. She loved them! And it was affordable.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 years ago

“Beautiful flowers, delivered on time. Easy purchase.”

Helpful Report

(Getpotted City Flowers And Plants) - Posted 2 years ago

“I've patiently and repeatedly asked for service from Floom and I've received no response. The wrong bouquet was delivered and contained items covered in spray paint. I've requested either the redelivery of the correct item, or a refund and have received no response. I've never refuted a card payment in my life, but I will be doing so if this is not resolved.”

Helpful Report

(A&M Glendale Florist) - Posted 2 years ago

Hi Nicholas, Thank you for taking the time to leave us a review. We have checked the trajectory of the order and all we can say is that we are really sorry for this went. Our colleagues have provided you with a full refund and they have confirmed this on Friday, 16th of February, via email. Warm wishes, Floom Team

Posted 2 years ago

“Floom itself wasn't the problem; someone delivered our flowers yet the funeral home said they never received anything. We'd like our money back.”

Helpful Report

(Kremp) - Posted 2 years ago

Dear Kyle, Thank you for your review. We are sorry to hear that the order was not delivered. We were never made aware of this. We raised an investigation for you and will get back to you via email with the outcome as soon as possible. Warm wishes, Floom Team

Posted 2 years ago

“The service was excellent and true to time. We loved the package! I was particularly impressed with the same day service. Good value for money!”

Floom 5 star review on 19th February 2024

Helpful Report

(Beauty And The Rose) - Posted 2 years ago

“Excellent Service. Ordered flowers 10am - delivery by 2pm same day. Arrived in perect condition.”

Helpful Report

(Floetica) - Posted 2 years ago

“I found a wonderful florist in Brooklyn! The flowers were beautiful!”

Helpful Report

(Carroll Flower Shop) - Posted 2 years ago

“Excellent flowers, timely delivery, would definitely recommend!”

Helpful Report

(Rose & Mary) - Posted 2 years ago

“Payed 71 bucks to have them deliver a day after valentines day with a card completely miswriten without my name on it. 3/10 Y'all should really do better, would not come back again. Sincerly, Robin”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 years ago

“10/10 service, placed an order in the morning and they had arrived by 3pm that day. The flowers were stunning too!”

Helpful Report

(Moutan Florist) - Posted 2 years ago

“Worst experience in my life. I have never experienced customer service as bad as this. I highly recommend never to purchase from here. Please look elsewhere for flowers. Truly anywhere but here.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Dear Alan, Thank you for the time taken to leave us a review. We are sorry to hear that you haven't had a good experience with us. We have looked at how the delivery of the order has gone and we can see that the order was delivered and you have been provided with the proof of delivery. Because of this, our partner florist offered a re-delivery of the order for you and they kindly asked you to double-check the delivery address so they can make sure that this time, your recipient will find the address but this bothered you - for sure this was not our aim. However, a full refund was processed for you and will be back in the account used to make the payment in 5 to 7 working days. We express our sincerest apologies for the inconvenience caused. Warm wishes, Floom Team

Posted 2 years ago

“Delivered a day late. On the 15th Feb. clearly missed the entire point of the delivery.”

Helpful Report

(Flowers & Plants Co) - Posted 2 years ago

Dear David, Thank you for taking the time to review our company. We apologise for having the order delayed by one day - we have chased you on the day of delivery for the delay and we agreed with this. We have also offered the delivery fee refund due to the inconvenience. Warm wishes, Floom Team

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews