Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use. Pricy but a good selection of flowers. Flowers delivered on time, though leaked a lot outside my door and the arrangement had come apart somewhat. Unexpected fees added at the end, but otherwise an okay experience.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 2 years ago

“My order was not delivered on time (10:00 am - 6:00PM) on Feb 14th”

Helpful Report

(Noble Garden) - Posted 2 years ago

Hello Jojo, I'm so sorry your order was delivered late on the 14th. I have submitted a refund of your delivery fee due to the wait. Thank you for your feedback.

Posted 2 years ago

“Wonderful service and good people. The bouquet itself was absolutely gorgeous! 10/10 Thanks, Steph”

Floom 5 star review on 16th February 2024

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(Botanique NY) - Posted 2 years ago

“Great customer service. Flowers were stunning!!!”

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(LEF) - Posted 2 years ago

“all good. delivery on time. flowers looked also very good besides one but that’s fine ( was still okay ). thank you”

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(My Blooming Business) - Posted 2 years ago

“I ordered six red roses for Valentine's Day. Five of the roses were nice, one was old, damaged and had a very short stem (pictures provided below).”

Helpful Report

(Love And Blooms) - Posted 2 years ago

Hi William, Thank you for taking the time to leave us a review. We are sorry to hear that one of the roses has been delivered in damage. We apologies for the inconvenience caused. Upon looking in the history of your order, there was no communication made with us before about this issue, therefore we have issued a refund as compensation for the damaged rose delivered and an email has been sent in confirmation. If you would need any further assistance please do not hesitate to reply to the email sent. Warm Wishes, Floom Team

Posted 2 years ago

“My flowers were not delivered on Valentine's Day, nor were they delivered at all. Incredibly disappointed, would not use this service again nor would I recommend it to anyone else.”

Helpful Report

(Larkspur And Lavender) - Posted 2 years ago

Hi David, Thank you for taking the time to leave us a review, this is highly important for us. We are sorry to hear that you could not find the order. We have to get the proof of delivery for you and has been sent to your email today. The order was left in a safe place as the recipient could not be reached for delivery, and as advised on the order. If you would like to discuss this further please do not hesitate to reach us at support@floom.com. Warm wishes, Floom Team

Posted 2 years ago

“Ordered some flowers for St Valentine's Day and received them on time. Thank you for your service. I will definitely order with Floom again.”

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(Black Orchid Flowers) - Posted 2 years ago

“on time delivery, excellent service”

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(Rachel Cho Floral Design) - Posted 2 years ago

“Easy to order online and prompt delivery on Valentine’s Day, , one of the busiest days Thanks”

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(Beauty And The Rose) - Posted 2 years ago

“Beautiful arrangement. The flowers were fresh, colorful, beyond expectations.”

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(Nova Petal) - Posted 2 years ago

“Have been good over the years but a Valentine's Day bouquet was delivered with dead roses, which did not go down at all well! The recipient was so embarrassed by this that I only found out a few days later. Floom refused to do anyhting without a photo, which I don't have, as the dead roses were thrown out straight away. Floom refused point blank to do anything about it, either a partial refund or better still, a replacement of the roses. Poor, and such a shame that Floom are so intransigent with a longstanding customer - whcih they have now lost”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner and images help us to verify the bouquet is damaged or has quality issues. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 years ago

“Really good experience - flowers delivered on Valentines day (busy) without any issues”

Helpful Report

(F For Flower) - Posted 2 years ago

“The order was delivered in great condition in a very timely manner on Valentine's Day, I will definitely purchase from Floom again!”

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(Love And Blooms) - Posted 2 years ago

“The arrangement arrived on time and as described. I am very satisfied. Thanks!”

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(Solim Flower) - Posted 2 years ago

“Prompt delivery, beautiful flowers, very happy wife.”

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(Inspired Florist) - Posted 2 years ago

“Ordered at 10AM received at 6:30PM Poor bouquet actually thought there was more flowers in there than decoration. Too expensive for 50 pounds”

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(Monstera Floral Design) - Posted 2 years ago

Hello Dženan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 years ago

“We didn't receive the delivery. I don't understand what I paid for. I would like to get a refund”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello Tamar, I'm so sorry your delivery wasn't recovered on the day of delivery. I've investigated your order and see we sent you proof of delivery from our florist partner. Please let us know if it wasn't helpful in locating your delivery, thank you!

Posted 2 years ago

“Ordered Valentine's day flowers and got a delivery confirmation email saying "Delivered"Called girlfriend and she had no bouquet or missed you note.As she was at home the whole day.2 days later and still no flowers.Hefty delivery charge for WHAT!!!.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello Brendan, I'm sorry we weren't able to complete delivery of your order on the 14th. I have investigated your order and see we did send out a redelivery which arrived today the 18th. We have also refunded your delivery fee due to the wait. Please allow 5-7 business days for processing. Please let us know if you required any further assistance, thank you!

Posted 2 years ago

“Very happy with the whole experience - easy to order online, next day delivery, handwriting note was a bonus point and the flowers are as the photo suggested :)”

Helpful Report

(Bursting Bud) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews