Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love having options between florists. I wish there was a way to 'save an address' with delivery instructions so I can order quicker”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“Poor experience, very poor quality product and the product does not match the description. I WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN.”

Helpful Report

(Orchidya) - Posted 2 years ago

Hello Jonathan, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 years ago

“It seemed that the colour of the selected flowers did not fully match what I've seen in the picture...”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

“I sincerely appreciate the expediency, quality, and reliability of my entire Floom experience. I reside in Hong Kong, and needed flowers delivered to Edinburgh within 24 hours, as it was Valentine’s Day. All went flawlessly, and I am very impressed and grateful.”

Floom 5 star review on 16th February 2024

Helpful Report

(Floral Ambitions) - Posted 2 years ago

“Very disappointed with your service. Delivery was supposed to be by 7pm. Received after 9pm and the Intened recipient had already gone”

Helpful Report

(Luxe Petals) - Posted 2 years ago

Hello Rachael, I'm so sorry your order was delivered later in the evening. I see we have submitted a refund for your delivery fee due to the delay. If you had any further concerns please let us know at: support@floom.com, thank you.

Posted 2 years ago

“Honestly does what it says on the tin, very impressed.”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“The message that was supposed to be attached to the flowers was missing. Very disappointing considering the amount of money paid for it”

Helpful Report

(THE FLOW) - Posted 2 years ago

Hello Giancarlo, I'm sorry our florist partner missed the note with your order. We understand how important it is to include a message with a gift of flowers. In order to resolve this issue please let our team know directly at: support@floom.com, thank you!

Posted 2 years ago

“Flowers were wilted when I received them and died within the morning, delivery was poor and driver could not find where to delivery too, spoiling the surprise”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello Jack, I'm so sorry for the delivery and quality issues. We would want to hear from you regarding your delivery experience. Please contact our team directly at: support@floom.com with any images of the delivery arrangement as well as the delivery details, thank you!

Posted 2 years ago

“Ordered a large bunch of rare tulips for my mum who came out of hospital. She thanked me for the flowers and a few days later when feeling up to it sent me a photo of them. The tulips that I had paid £60 for were nothing like what I had ordered or what was in the product photo or description. They were pink and orange and of a variety and you can find similar in Tesco. Even if the bunch was nice looking it was nothing like what was paid for and I have been massively overcharged as have since found online for £45. I have since complained and Floom have refused any compensation saying the complaint is over 3 days. Which shouldn’t matter if the flowers are not what was paid for and do not miss the description. Really disappointed and do not recommend.”

Helpful Report

(F For Flower) - Posted 2 years ago

Hello Jojo, I'm so sorry the bouquet delivered was disappointing. I see you contacted our team and we submitted a 30% refund due to the quality issues. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 2 years ago

“Perfect experience! I was impressed how they delivered the flowers the very same day, even though it was the day before Valentines Day.”

Helpful Report

(Noble Garden) - Posted 2 years ago

“Love this place, excellent service , beautiful flowers 🌺”

Helpful Report

(Seasons A Floral Design Studio) - Posted 2 years ago

“Easy and prompt!”

Helpful Report

(Nora Petersen Studio) - Posted 2 years ago

“Flowers were delivered on time and well packaged.”

Helpful Report

(F For Flower) - Posted 2 years ago

“Excellent service and product.”

Helpful Report

(F For Flower) - Posted 2 years ago

“I ordered the "Flower of Scotland" bunch and wasn't overly impressed. I purposely ordered flowers without lilies, which are poisionous to cats, and when my friend received them they looked nothing like the picture and had some lilies in there. They also didn't have any of the tartan ribbon on them. To top things off, I paid for next day delivery and they couldn't deliver until the following Monday. I wasn't offered any type of refund. I did appreciate that they reached out to me to inform me of the lateness.”

Helpful Report

(Floral Ambitions) - Posted 2 years ago

Hello Jodie, I'm so sorry your order was delivered with substitutions without you being informed first. I do see we submitted a refund of your delivery fee due to the delay. Please send in any images of the delivered arrangement to our team at: support@floom.com so we can review the bouquet issue, thank you!

Posted 2 years ago

“Great service, quick delivery!”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“I was looking for something a bit unusual, and I found a bouquet with an eclectic mix of flowers in subtle colours, which were just right for the occasion.”

Helpful Report

(Edie Rose) - Posted 2 years ago

“excellent”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“Beautiful flowers from an easy to use website delivered on time.”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“The worst service, My order never came, reached out to customer sevice and they denied a refund, please don't buy at this place. I never will, ever again.”

Helpful Report

(Bloomie Flower Studio) - Posted 2 years ago

Hello Gaston, I'm so sorry we weren't able to deliver your order on the date you requested. I do see your order was delivered the next day and we submitted a refund of your delivery fee due to the delay. Please reach out to our team at: support@floom.com for any further concerns, thank you!

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews