Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible horrible horrible. Never been more disappointed with a business in my life. I paid $247 for a large bouquet and 3 half-dead flowers showed up in a paper bag. You should be embarrassed with yourselves— I’m telling everyone I know to never order from you again.”

Helpful Report

(Padam) - Posted 2 years ago

Hello Grace, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 years ago

“Bouquet was extremely poor quality for the price. Also was delivered on the wrong day.”

Helpful Report

(Finer Flora) - Posted 2 years ago

Hello Anthony, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 years ago

“My girlfriend never received the flowers i ordered”

Helpful Report

(Eternal Petals) - Posted 2 years ago

Hello Elvis, I'm so sorry we were not able to complete the delivery of your order. I see we did process a full refund for your order due to the failure to deliver. Please allow 5-7 business days for processing. Let us know if you have any further concerns, thank you!

Posted 2 years ago

“I never received the flowers. I still have not been refunded. I reached out to the support team. It has been two days and I have not heard anything. Like the person delivering the flowers never reached out to the recipient like instructed.”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

Hello Jack, I'm so sorry for the disappointing delivery experience. I've investigated your order and I don't see when you reached out to our team. Please send a message with your order details to our team directly at: support@floom.com, we will be happy to look into this issue for you, thank you.

Posted 2 years ago

“Flowers were not parrot tulips as advertised. Could have got a better fresher bunch at a supermarket. Day 2 and already fully opened”

Helpful Report

(Sunflorist And Events Ltd) - Posted 2 years ago

Hello Jacqui, We're so sorry for the disappointing delivery experience. We would want to review your feedback with our florist partner. If you're able to please email your images and order details to our team at: support@floom.com and we will get back to you as soon as we can, thank you!

Posted 2 years ago

“Delivered outside of projected delivery hours. Plus, if you have a selection of flowers that is advertised to arrive on valentine’s day, they need to come on valentine’s day—if not, it’s hardly better than expired. A disclaimer that basically says “you can’t count on our business” with no compensation feels insulting, unhelpful, and dishonest. The only money i spent here was due to your SEO, and i’ll never spend any more.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 years ago

Hello Sean, I'm so sorry for the delayed delivery on the 14th. We would want to review the order with our partner florist. Please contact our team with your order details at: support@floom.com, thank you!

Posted 2 years ago

“Flowers weren't as good as I had hoped or expected for the price paid. Also no flower food provided.The tracking feature is very limited and not good enough in 2024.”

Helpful Report

(F For Flower) - Posted 2 years ago

“the flowers are wonderful,and the service is patient,a good experience”

Helpful Report

(Sweet Flowers London) - Posted 2 years ago

“I paid for a delivery for the 14th. I wasn't happy that the delivery was late on the 15th.”

Helpful Report

(Flowers & Plants Co) - Posted 2 years ago

Hello Imamul Rita Daoud & Layla, We're so sorry your order was delivered late on the 15th. We have submitted a refund of your delivery fee due to the wait. If you had any further concerns to report please let our team know: support@floom.com, thank you.

Posted 2 years ago

“This is the third time that I have ordered flowers through Floom and I am very satisfied. As I live in the Netherlands I do not have the possibility to deliver my bouquets personally and with the Dutch influence I am very critical of the quality of the arrangements.”

Helpful Report

(Matriarch) - Posted 2 years ago

“On time delivery!!”

Helpful Report

(Kremp) - Posted 2 years ago

“Always reliable, prices in line with expectations, and a good website.”

Helpful Report

Posted 2 years ago

“They delivered a different item but appreciate the commitment to get the delivery done on valentine's. Only ordered from them since website promised same day delivery. Even though different bouqet arrived it did arrive same day which I think is acceptable on such a busy day.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Blooms by Cag amazing florist! A go to for everything beautiful! Gloom great service and great customer service”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“Really great service, easy to navigate website with good filtering options. Lots of great florists with different styles so there is something there for everyone. I definitely wouldn’t have come across the florist I ordered from (blooms by cag) without floom. Delivery was fast and the recipient loved their flowers. Couldn’t be happier!”

Floom 5 star review on 16th February 2024

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“Very quick delivery and very admired blooms.”

Helpful Report

(Debbie Western Flowers) - Posted 2 years ago

“Never got delivered. Unhelpful customer service. Waste of time.”

Helpful Report

(Petals In The Mist) - Posted 2 years ago

Dear Toussaint, Thank you for taking the time for the review. We are sorry about how the delivery of this order has gone. We have checked what happened and we can see that the failed delivery in the first instance. Due to the sensitive nature of the details as is a delivery address, we won't be able to get into too much details here. We could see that our colleagues provided you with the details via email and we will be happy to discuss this further with you via email if this would help Warm wishes, Floom Team

Posted 2 years ago

“Great service, great selection of flowers, great delivery! Top notch”

Helpful Report

(The Flower Fairy) - Posted 2 years ago

“Great flowers, delivered on time the following day. Would definitely recommend”

Helpful Report

(Petal Vibes) - Posted 2 years ago

“I ordered a boquete to arrive the same day and it didn’t arrive within 2 days! Extremely frustrated, service is not good.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Hello John, I'm so sorry your order was delivered 2 days late. I see we were coordinating with our partner to reach your recipient on the date requested and they experienced unexpected delays. We have submitted a refund or you delivery fee due to the wait. Please let us know if you have any further concerns here: support@floom.com, thank you!

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews