Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A trustworthy and dependable entity for all my gifting and flower needs. Truly commendable”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“True to their words. Same day delivery”

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(Serenity Flowers) - Posted 2 years ago

“The flowers was owsem”

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(Red Floral Architecture) - Posted 2 years ago

“Flowers were gorgeous, kept safe in their box. Ordered internationally and even got the address wrong, putting ‘lane’ instead of ‘road’, but no issues at all, flowers arrived next day, and on Valentine’s Day to boot. Couldn’t ask for more.”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

“When the flowers arrived it was too late and we already were outside and she first saw the flowers at 15th.”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

Dear Deniz, Thank you for taking the time to leave us a review. We are sorry for the inconvenience caused by the delay in delivery. Due to the year's busiest day, some of our partners' florists have encountered delivery delays which were advertised upon checkout. We could see that the order was delivered on the day for you. If you have any further queries, we will be happy to assist you. Warm wishes, Floom Team

Posted 2 years ago

“Cancelled last min, given refund without reasonable explination”

Helpful Report

(Kremp) - Posted 2 years ago

Dear Harvey, Thank you for the time taken to leave us the review. We completely understand that has caused inconvenience and we can only apologise for this at this point. We can see that our colleagues tried to find another partner florist to cover the order for same-day delivery without success, therefore they had to proceed with the refund. This is not the level of service that we aim to provide and our management department is chasing to get the collaboration with the florist that cancelled the order, in the right direction. I hope you will give us another chance in future, to make things right for you. Warm wishes, Floom Team

Posted 2 years ago

“Plant isn't anywhere near the immage on the website - there isnt anything pink, nor the leafs or vase disappointed!”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

Dear G, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the plant delivered. We could not find any communication about you getting in touch to discuss with us about this so we could get this sorted for you. If we had been contacted within 72 hours of delivery, for sure, we could make the things right for you. Warm wishes, Floom Team

Posted 2 years ago

“Easy to organise from overseas and received good updates on order status.”

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(F For Flower) - Posted 2 years ago

“Great selection, speedy delivery!”

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(The Flowers DTLA) - Posted 2 years ago

“Further to the sentences below - the refund arrived as I was writing! The flowers I ordered could not be delivered (on Feb 13th - a birthday) I have been promised a refund but it has not yet arrived However, communications from Floom were prompt and helpful”

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(Kremp) - Posted 2 years ago

“Nice and easy, great flowers, happy with that.”

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(Mad Lilies) - Posted 2 years ago

“The flowers (white roses) were a bit disappointing. Supposed to be 24 stems but there were only 22. Supposed to include some eucalyptus but there was none. Some of the roses had a bit of brown on the petals and they did not last long. For £130 it was definitely not good value.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Dear Philip, Thank you for the time taken to leave us a review. We are sorry to hear about the missing stems on the order and as you were not happy with the order, overall. We looked for any details sent to us about this and we could not find any communication from you. If we had been sent an email about this with some photos of the flowers sent, within 72 hours of delivery, we could had get this sorted for you. We hope to welcome you back soon so we can make the things right for you. Warm wishes, Floom Team

Posted 2 years ago

“My flowers didn’t arrive Same Day as guaranteed. In fact they didn’t arrive until late afternoon the next day. When I contacted Floom, they said they’d refund my delivery fee but not the £60 I’d spent on flowers that were now useless. People order same day flowers for a reason. Very poor service. I’ve used them in nyc with no problem but I’ll think twice now. Shocked that they aren’t refunding the full cost or providing a credit.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

Dear Rebecca, Thank you for taking the time to leave us a review. We are sorry to hear that you were disappointed by the delivery frame of the order. Our partner florist had unforeseen logistic issues therefore the delay in delivery. We have provided you with a refund of the delivery fee for the inconvenience. If you would like to discuss this further, please, do not hesitate to get in touch.

Posted 2 years ago

“My flowers were not delivered and no update was provided by floom. Then when i followed up later, I was told sorry the vendor is not responding and I will be getting the refun back. The only reason i am not rating very poor is becasue i will be getting the refund but still my partner ended with no flowers so i cannot trust you guys again on special occasions.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 years ago

Hello Amritpal, Thank you for your feedback and we are so sorry for letting you down on a such an important day. We are disappointed we weren't able to complete a redelivery of your order but we are glad you accepted the refund offer. We will share your feedback with our florist partner right away, thank you again.

Posted 2 years ago

“Incorrectly listed the order as delivered then attempted to re-deliver it two days later unsuccessfully. Unprofessional, dishonest, and not accomodating.”

Helpful Report

(Floritta) - Posted 2 years ago

Hello Omar, I have investigated your order and see a delivery address wasn't provided. We were advised to reach out to your recipient for the address but they were not responsive. We have fully refunded your order, please reach out to our team for a discount code on a new order here: support@floom.com, thank you!

Posted 2 years ago

“It’s always nerve racking when ordering from a picture and arranging a delivery in the UK from Australia BUT the 3 little succulents in gorgeous pots were exactly what was pictured!! Perfect housewarming present for our daughter. Thank you.”

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(Phillo) - Posted 2 years ago

“Sent flowers from another country, went same day!”

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(Bobby's Flowers) - Posted 2 years ago

“5/5 …the best florist I’ve ever found! They never disappoint me, with amazing flowers to choose from. Delivery was excellent too. I totally recommend Floom!!”

Helpful Report

(At Florist Ltd) - Posted 2 years ago

“Delivered to my friend for her birthday. Thank you!”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“Delivered to my ex and she loved them. enough said.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews