Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Thank you and well done.”

Helpful Report

(Edie Rose) - Posted 2 years ago

“Super simple, reliable and beautiful flowers from independent shops nearby!”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

“Flowers were gorgeous, delivered on time and went down a treat.”

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(Garden Of Eden Flowers) - Posted 2 years ago

“Very fast; beautiful”

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(Edie Rose) - Posted 2 years ago

“Loved the flowers and the service!”

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(NYC Floral Decorators) - Posted 2 years ago

“Very quick, very efficient - the recipient was pleased with the flowers, couldn't ask for more.”

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(F For Flower) - Posted 2 years ago

“Easy to book”

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(Rose & Mary) - Posted 2 years ago

“Fantastic service”

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(Verdure Floral Design) - Posted 2 years ago

“Very efficient service , easy to use and good updates on delivery!”

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(Maples Flowers) - Posted 2 years ago

“Extremely disappointed that having ordered on the 14th February and the delivery being confirmed as the 15th, I am still awaiting a proof of delivery as they were never received. It's day 8 and nothing back. No proof of delivery and no action suggested to sort this out”

Helpful Report

(Bobby's Flowers) - Posted 2 years ago

Thank you for taking the time to review Floom!  We are sorry your Floom order was not received on your chosen day. We have been in contact with you since this issue was raised by you to the team, we advised we are waiting for the florist to provide us with the proof of delivery and we communicated this would be on Monday 26 FEB. Once this is received we can move forward to fully resolve for you. The team will be in contact as soon as there is an update, as previously stated. We thank you for your patience and understanding that during busy peak periods, it can be expected communications and deliveries run a little behind schedule.

Posted 2 years ago

“Very satisfied”

Helpful Report

(Beaucoup London) - Posted 2 years ago

“Easy to order and a picture was sent of the order and it was beautiful.”

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(BloomsyBox) - Posted 2 years ago

“On time delivery. Beautiful fresh flowers.”

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(Kremp) - Posted 2 years ago

“Was good thanks a bunch”

Helpful Report

(D. Blooms) - Posted 2 years ago

“Great service. Flower bouquet was beautiful. Delivered in time”

Helpful Report

(F For Flower) - Posted 2 years ago

“Perfect service and products”

Helpful Report

(PM Flowers) - Posted 2 years ago

“We've happily settled on Floom for the widest selection of lovely and varied flower arrangements from local florists to have flowers delivered in London UK after trying several other services based in the US and after contacting local London florists directly. We have found the selection to be the best in terms of variety and price, the ordering process is quick and easy, and the delivery options and notification and recipient satisfaction are uniformly excellent.”

Helpful Report

(Rose & Mary) - Posted 2 years ago

“Great service, very easy to send flowers from the USA to the UK”

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(Cora Louise) - Posted 2 years ago

“The flower delivery failed, and they said they would attempt to re-send the flowers but would need to recharge me. I decided not to bother, as too much money had already been spent.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

Thank you for your Floom review!   We are sorry the flowers were not delivered to your recipient. The address provided for delivery was a University address, but the reception staff refused to accept the bouquet when the courier service arrived to complete the delivery. Due to the courier service being unable to complete delivery in this instance, we communicated with our partner florist for a resolution. A redelivery to a home address would have been possible to ensure the flowers would be received directly by the recipient, this process would require a fresh bouquet to be made which you would need to cover for a second delivery to go ahead. We are sorry for the inconvenience caused. Many thanks and Best wishes from the Floom Team.

Posted 2 years ago

“Ordered Flowers for Valentine's Day and they never left the florist. Credit to Floom for giving the ability to see where they were and the customer service members I interacted with were friendly enough but told me I had no options. I was told they would be delivered by 10 am the following day or I would get a refund. Not good enough. They refused to let me cancel the order (I don't want flowers delivered to my significant other's work the day after Valentine's Day for obvious reasons) and I had to dispute the charge with my bank. Don't take orders for Valentine's Day if you can't handle them and don't tell your customers that the best they can get is the next day which will make them look bad.”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 2 years ago

Thank you for your review of Floom! We are sorry the flowers were not delivered on your chosen day. We advised you if the delivery had not been marked as delivered by 10am the following morning, then we would refund you in full. As one of the busiest times of the year for our florists, many were running a little behind schedule with deliveries. The team were ready to action the refund for you as stated in the communications for not receiving the order you placed with us, however, as you have disputed this with your bank we have not been able to action a quick refund and solution for you the very next day of 15FEB. Best Wishes from the Floom Team.

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews