Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, beautiful selection.”

Helpful Report

(Rose & Mary) - Posted 2 years ago

“I ordered flowers for my daughter on 11th hour and they were delivered promptly. And flowers were the best quality. Thank you FLOOM”

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(Debbie Western Flowers) - Posted 2 years ago

“The worst purchase I have ever done. Flowers looks tired and the order was incomplete. The box was all gone. I will not recommend at all.”

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(PM Flowers) - Posted 2 years ago

Thank you for taking the time to review Floom!  We appreciate the feedback received. We kindly ask you to provide photos of the arrangement as discussed with the team on call yesterday, if you wish for us to assess and investigate further for the quality of the flowers. We are happy to take a look once the requested photos are provided by you as we are disappointed to learn you are not 100% happy and we would love to resolve this matter for you.    Many thanks and Best wishes, Team Floom

Posted 2 years ago

“Beautiful flowers, hand made vase, unforgettable gift. Very proffesional and elegant flowershop and service. Recommend sincerely.”

Helpful Report

(Nora Petersen Studio) - Posted 2 years ago

“I was very pleased with the service provided.”

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(Verdure Floral Design) - Posted 2 years ago

“Awesome service”

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(Flower Of The World) - Posted 2 years ago

“Wry beautiful flowers and next day delivery”

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(Flùr Flowers) - Posted 2 years ago

“I am completly thrilleve found this compad to have found this company. Both recipuants of the flowers were completly delighted. The plants were fresh and packaged beautifully which makes receipt of flowers even more special. Thank you”

Helpful Report

(Getpotted City Flowers And Plants) - Posted 2 years ago

“Smooth selection process to find local florists and high-quality floral arrangements.”

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(Secret Garden Rose) - Posted 2 years ago

“Always reliable and a great selection, thank you floom youve saved me many a time.”

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(At Florist Ltd) - Posted 2 years ago

“Great presentation of flowers, exactly as shown. The ability to sort by delivery date was very helpful and informed my choice, as was the UI and layout of the pages.”

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(Gardenia Of London) - Posted 2 years ago

“Arrived on time on Valentine’s Day!”

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(Getpotted City Flowers And Plants) - Posted 2 years ago

“I have used Floom a number of times and each time I am always incredibly impressed by the quality and ease of use”

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(Larkspur And Lavender) - Posted 2 years ago

“absolutely beautiful!!”

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(Verdure Floral Design) - Posted 2 years ago

“Im based in Romania and my sister lives in San Francisco. Floom allows me to send her flowers with ease from time to time.”

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(Flowers Of The Valley) - Posted 2 years ago

“Excellent service every time”

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(Clapham Flowers) - Posted 2 years ago

“No issues, flowers were easy to order and delivered to a Manchester city centre office on time with no problems. Will definitely use again. Thanks”

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(Verdure Floral Design) - Posted 2 years ago

“I am furious with this company!!! I ordered and paid for flowers to b delivered same day for a birthday to a very special person that her gift was delayed so I went to this website and did everything to have them delivered!!!! I emailed and called all day with no reply until 2 AM this morning asking me if the address was correct!!!!!! DO NOT ORDER NOW IM TRYING TO REFIUND AND NO HELP AT ALL!!!!!”

Helpful Report

Posted 2 years ago

Hello Terri, I'm so sorry our florist partner was not able to complete the delivery of your order on the date requested. I see it failed on the day and we offered a redelivery which was declined. We have since processed a full refund of the product price which will take 5-7 business days. Please let us know if there are any further issues you wanted to report directly at: support@floom.com, thank you!

Posted 2 years ago

“Great quality as usual!”

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(Sunny Florists) - Posted 2 years ago

“Great customer service. Beautiful flowers”

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(Rachel Cho Floral Design) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews