Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered some red roses, they were absolutely beautiful. Service was fast and the delivery driver was fantastic, really friendly. Will be recommending floom to all my family and friends and will be ordering again from there in the future. Honestly, get your flowers from floom, you won't be disappointed.”

Helpful Report

(Flowers Unlimited) - Posted 2 years ago

“I really like the service but sometimes I find it a bit difficult to filter by the exact day I want to send my flowers”

Helpful Report

(7 Garden Florist) - Posted 2 years ago

“Got an email on the day saying florist wasn’t able to deliver my flowers. So sadly my mother in law never got any Flowers on Mother’s Day. Said I can have money off next order but why would I order again if I know this is a possibility.”

Helpful Report

(Mrs Florist) - Posted 2 years ago

Dear Natalie, Thank you for taking the time to provide us with your review. We are so sorry for the inconvenience caused by having the order cancelled. Our partner florist had logistic issues and they could not fulfil the order, unfortunately. We completely understand that this is frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to have you back and make the things right for you. Warm wishes, Floom Team

Posted 2 years ago

“It was so easy to place my next day order! The bouquet was beautiful and they even hand wrote my message. Thanks Floom!”

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(The Nunhead Gardener) - Posted 2 years ago

“I have used Floom twice now to send flowers in the UK - the quality is absolutely magnificent, and I have never had a problem with delivery. On time and splendid, very fresh!”

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(Fox Red Flowers) - Posted 2 years ago

“Super easy!”

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(The Flower Shop Of Chicago) - Posted 2 years ago

“I love everything about this company! The ordering process is easy (I ordered from the U.S. for delivery in the UK). The flowers were beautiful and arrived exactly when I was told they would be there. I will definitely continue to use Floom in the future!”

Helpful Report

(F For Flower) - Posted 2 years ago

“Nice flowers but not impressed with value for money.”

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(Gardenia Of London) - Posted 2 years ago

Hi Nick, Thank you for your feedback on Floom! We are sorry to hear you're not impressed, if there are any issues you have with the order or any question, please feel free to email support@floom.com, we would be more than happy to assist you. Thanks again for choosing Floom, and we hope to serve you again soon! Warm regards, Floom

Posted 2 years ago

“The flowers were nice but they came broken. The delivery driver said he would speak to the florist but I heard nothing.”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

Dear Olivia, Thank you so much for taking the time to share your feedback with us regarding your recent experience with Floom. We greatly appreciate it when our customers like yourself provide us with valuable insights, as it allows us to constantly improve our services. We apologize for the inconvenience caused by the broken flowers and the lack of communication from our delivery driver. We understand how disappointing this must have been for you, and we genuinely apologize for any frustration or inconvenience this may have caused. In order for us to make things right and ensure a better experience for you in the future, we would love to hear more about what happened. Please email support@floom.com and our customer service team will be happy to help you. Once again, we truly appreciate your feedback and the opportunity to make things better. We look forward to hearing from you soon, and we hope to have the chance to exceed your expectations in the future. Warm regards, The Floom Team

Posted 2 years ago

“Very disappointing, the flowers delivered did not look anything like the picture of the flowers I ordered. I notified customer service but they did not respond…still waiting”

Helpful Report

(At Florist Ltd) - Posted 2 years ago

Hi Jo, Thank you for your review. We are sorry to hear that you were disappointed with your order. If you could please email us pictures of your order to support@floom.com, our customer service team will be happy to look into this further for you. Thanks, Floom

Posted 2 years ago

“Bought a bunch of flowers for mothers day through the website way in advance. I put in my postcode and up popped some options from which I chose to buy from. When I received the flowers and opened the box I was shocked! I had spent £59 on flowers that had been damaged. It was clear that the box was too small for the bunch and so they had just been rammed in which ended up chopping off some of the flowers. See photos. I complained to customer service and was told to get a response 24hrs later, note that they arrived the day before mothers day and received £17 refund. So on mothers day some of the flowers had already died (see second photo) I complained again and am still waiting for a response. Little did I know that the flowers were sent all the way from London and I live in Bristol. Don't bother with this service adn go to a local florists instead. Waste of money and time.”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Dear Anand, Thank you so much for taking the time to provide us with your feedback about your recent experience with Floom. We sincerely appreciate your valuable input, as it helps us improve our services. We are truly sorry to hear about the unfortunate issues you encountered with the flowers you purchased for Mother's Day. We understand how disappointing it must have been to receive damaged flowers despite ordering in advance. This should not have happened, and we apologize for any inconvenience caused. We apologize for the delay in getting back to you regarding your complaint. I can see that your complaint has been responded to and you have been provided with a resolution for your complaint. Regarding the distance the flowers were sent from, we deeply regret any misunderstanding. We do offer a wide selection of local florists for deliveries to avoid such circumstances. We apologize for any confusion in this regard. Once again, thank you for bringing this to our attention. We value your support and hope to have the opportunity to restore your faith in Floom. Best regards, Floom

Posted 2 years ago

“Amazing service”

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(Creative Flower Shop) - Posted 2 years ago

“Order placed at 9am. Bouquet delivered at 11am. The process was quick and efficient. Great selection of bouquets for every occasion. Will definitely be using the platform again moving forward.”

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(Getpotted City Flowers And Plants) - Posted 2 years ago

“I loved the flowers - they arrived quickly, in excellent condition and beautifully arranged so my mum just had to take them out of the box and pop them straight in a vase!”

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(F For Flower) - Posted 2 years ago

“I’ve been using Floom for a few years now. It’s very handy for sending flowers to friends and family in London. Flowers have always arrived on time and are always great quality.”

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(Windmill Flowers) - Posted 2 years ago

“Worst customer service and flowers I have ever ordered if I could leave a zero score I would! Flowers started to wilt and die before 24 hours customer service recommended I re arrange them! Awful, I would suggest going to Marks and Spencer’s and pay £40 not £350 and they guarantee for 7 days! Do not use ever”

Helpful Report

(La Grande Beauté) - Posted 2 years ago

Dear Andrew, Thank you for taking the time to provide us with your feedback, this is highly important for us. We are so sorry to hear that you are not happy with the flowers delivered. Our colleagues have investigated this for you and we found that the tulips were delivered fresh and sturdy. They need fresh water upon arrival and it is natural for them to change the shape and to continually grow even is they are cut flowers. If you would have any other queries you can get back to us at support@floom.com and we will be more than happy to assist. Warm wishes, Floom team

Posted 2 years ago

“The order was never delivered and despite several promises no updates were provided during the day until it was canceled after the delivery deadline”

Helpful Report

(Lotus Boutique London) - Posted 2 years ago

Dear Alan, Thank you for taking the time to provide us with your feedback. Please accept our sincerest apologies for the inconvenience caused. The delayed action on the order was due to us waiting for updates from our partner florist. We completely understand the outcome of this was frustrating and we can assure you that this is not the level of service that we aim to provide. We would love to welcome you back to make things right for you. Warm wishes, Floom Team

Posted 2 years ago

“The picture online is not the same as the flowers delivered - dissapointing Order No. 07f458a Order Date Thu 7th Mar”

Helpful Report

(Mad Lilies) - Posted 2 years ago

Dear Natasha, Thank you for taking the time to provide us with your feedback. Unfortunately, we could not find any emails from you therefore our team got in touch to discuss this further, via email. Once we have your reply, we will be more than happy to take this further and find the best outcome. Warm wishes, Floom Team

Posted 2 years ago

“Love it 🥰”

Helpful Report

(F For Flower) - Posted 2 years ago

“Terrible company. Appalling customer service. Product was not as pictured and flowers were not fresh and died within 2 days.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review Floom!  We appreciate the feedback received. We are sorry to hear you are not 100% happy with the flowers received. We strive for all customers and recipients to love the flowers that are received. Our customer support team have communicated with you at every step from raising the initial complaint to a full resolution on that same day. We thank you for sending the photographs to support your complaint and we found there was a small amount of browning to the paler pink rose in the bouquet, to which you have been compensated. Our partner florists work hard to create and deliver fresh quality arrangements and we thank you for raising the issue with us. Many thanks and Best wishes.

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews