Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing flowers, quick delivery. Thank you so much!”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“Beautiful selection of flowers and very carring delivery.”

Helpful Report

(LA Flower Girl) - Posted 2 years ago

“Great job!”

Helpful Report

(Art Bloom) - Posted 2 years ago

“Great service from Floom. Fresh flowers arranged in a very nice bouquet, delivered the same day as promised, in a simlple yet atractive bag with a practical glass vase. Wife very happy, hence me also.”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

“great everytime”

Helpful Report

(Zita Elze) - Posted 2 years ago

“THE FLOWERS WERE BEAUTIFUL HOWEVER I PAID FOR SAME DAY DELIVERY AND THEY SENT A CONFERMATION THEY WERE DELIVERED BUT THEY WERE NOT RECEIVED UNTIL 2PM THE NEXT DAY!!!! NOT OK!!!”

Helpful Report

(Flowers On The Ave) - Posted 2 years ago

Thank you for taking the time to review Floom! We are sorry to learn your same-day Floom order was not received until the following day. We have not received any communications from you to our customer support team prior to the review being left here. We kindly ask that you to email your complaint to the team via support@floom.com to look into the issue of a late delivery for you. Many thanks!

Posted 2 years ago

“Quick and easy and the flowers arrived on time. It would be beneficial if Floom provided customers with a photo of the arrangement upon or before delivery.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Beautiful arrangement and on time delivery”

Helpful Report

(Starbright Floral Design) - Posted 2 years ago

“Super good delivery !”

Helpful Report

(7 Garden Florist) - Posted 2 years ago

“Delivery service DPD lied, and said we weren’t in for delivery, when we were present all day. They then sent to a post office that we had to collect from even though I paid for £11 delivery. I then complained to floom who were extremely unhelpful and dismissive, and said they couldn’t help at all”

Helpful Report

(PM Flowers) - Posted 2 years ago

Thank you for taking the time to review Floom!   All of our florists work with different courier services, DPD was the courier service used for your order to be completed. We did advise you on the day of delivery that the flowers had been taken to a pick-up shop to collect. We cannot comment on the reason or nature as to why this happened, but it is usually due to a recipient not being home or they could face other challenges at addresses. We are sorry this did not meet your expectations on your Floom order, we would like to note we do not ask £11 for delivery and in this instance the cost for the delivery on your order was £6.99.   We do hope your recipient loves the thoughtful gift.  We appreciate the feedback received. Many thanks!

Posted 2 years ago

“Every bouquet I’ve ordered and sent to a loved one has exceeded my expectations. The staff is friendly, helpful and professional. I can’ recommend them with confidence. You won’t be disappointed.”

Helpful Report

(Amor Sin Flores FC) - Posted 2 years ago

“Do not use this company! Basically died with a few days and some on arrival.”

Helpful Report

(Red Floral Architecture) - Posted 2 years ago

Dear James,Thank you so much for taking the time to share your feedback regarding your experience with Floom. We truly appreciate your honesty and for bringing these issues to our attention. We appreciate you emailing us regarding this issue so that we can look into this further for you. Unfortunately, we do require complaints to be made within 72 hours of the flowers being delivered so that we can arrange a redelivery and provide accurate care instructions. As it has been a week since delivery has been made, we are unable to take this complaint further. Once again, we apologize for any disappointment or frustration caused and assure you that we value your feedback. Warm regards, Floom Customer Support Team

Posted 2 years ago

“I've bought two bouquets for my lovely friend for two different occasions and both were beautiful and delivered on time. I mistakenly gave the wrong address for one but one message rectified it.”

Helpful Report

(PM Flowers) - Posted 2 years ago

“I am such a last minute person and you still deliver on time. thank you!!”

Helpful Report

(F For Flower) - Posted 2 years ago

“I used Floom for my mother-in-law's birthday and she was impressed with it....using floom again for my wife's birthday.”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“No complaints”

Helpful Report

(Bursting Bud) - Posted 2 years ago

“Flowers were perfect!”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“Good choice of top quality arrangements.”

Helpful Report

(Clapham Flowers) - Posted 2 years ago

“Loved the flowers they looked great”

Helpful Report

(LEF) - Posted 2 years ago

“I initially did a Google search for florists in north London and came across floom! I was so impressed with the request to submit the post code area I wanted the delivery made to. Browsing the site was easy as well as an abundance of beautiful bouquets to choose from there was also price ranges as well. I loved the fact there were add-ons suggested to go with my purchase. Once I placed my order including a message card I was able to see when the delivery would arrive. All of this by the touch of a few buttons ☺️. I highly recommend this company and will definitely use them again for any future bouquet deliveries. Simply amazing! Thank you so much 😊”

Helpful Report

(PM Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews