Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a bunch of flowers and chocolates to be delivered to my aunt of her birthday. They sent the wrong flowers no chocolates. When I called to inform them of these they required a picture to prove that I was telling the truth. I sent it! And requested a refund. Took multiple calls for them To agrees to process one & up till now i am still waiting for my £66 for a service that I never received! I have had multiple agent low and tell me it has been processed I have spoke to my back who have no records of pending transactions. THESE COMPANY ARE THEVES. you pay for a service they don’t provide it and then refused to refund you what you have paid for !”

Helpful Report

(Windmill Flowers) - Posted 3 years ago

Thank you so much Frances for sharing your experience. We apologize for the miscommunication, wrong flowers and chocolates and the hiccups that followed. We understand why you felt frustrated and hope you believe us when we say we take every complaint seriously and strive to resolve all issues. We understand the importance of delivering what our customers pay for and apologize for any errors we have made. I can see a refund was processed on March 9th, meaning it's been just four business days. As we mentioned, refunds take 5-10 business days to process. We are grateful for your feedback and understand that the quality of our service is only as good as the experiences of our customers. We would love to hear from you about how we can make your experience with Floom better moving forward. Your feedback is invaluable and we are open to any suggestions you may have. Thanks again for bringing this to our attention.

Posted 3 years ago

“Order a bunch of flowers and chocolates to be delivered to my aunt of her birthday. They sent the wrong flowers no chocolates. When I called to inform them of this they required a picture to prove that I was telling the truth. I sent it! And requested a refund. Took multiple calls for them To agrees to process one & up till now i am still waiting for my £66 for a service that I never received! I have had multiple agents tell me it has been processed even though I have spoke to my back who have no records of any pending transactions. THIS COMPANY ARE THEVES. you pay for a service they don’t provide it and then refused to refund you what you have paid for !”

Helpful Report

Posted 3 years ago

“Not what I ordered was delivered, not even similar”

Helpful Report

(Blooms & Gifts Shop) - Posted 3 years ago

Thank you so much for taking the time to let us know about your experience with Floom, Bohdan. We really appreciate your honest feedback and apologize that what you received the wrong flowers. To make up for this, is there anything we can do to make things better? We definitely want to provide our customers with the best possible experience. Please let us know how we can improve.

Posted 3 years ago

“Thank you for your great service. The flowers were for a very special friend . I am in New Zealand so it was great to know that the flowers were as ordered and delivered. I appreciated the communications. Well done on your excellent service.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Used Floom to order Valentine's Day flowers for my girlfriend. Arrived on time and in great condition!”

Helpful Report

(Noble Garden FC) - Posted 3 years ago

“The flowers were left in the open rather than placed securely at the reception of the building or delivered to my fiancée , so of course they were stolen. I am furious and disappointed. A complete waste of money and time.”

Helpful Report

(Baeza's Flowers And Decorations) - Posted 3 years ago

Thank you for your feedback, Megan, we are sorry that your delivery experience did not match expectations. It must have been incredibly frustrating to have the flowers be left in the open, leading to them being stolen. We are truly sorry that this happened and understand your anger and disappointment. Can you tell us a bit more about what happened? How can we make things better in the future? We want to prevent any issues such as this from happening again.

Posted 3 years ago

“It was great communication.”

Helpful Report

(Doolittles Of Covent Garden) - Posted 3 years ago

“I love this service, such a great idea to be able to access local independent sellers with a fast and efficient delivery service. I have never had a bad experience”

Helpful Report

(Orchidya) - Posted 3 years ago

“Order confirmed. Given to florist. Not fulfilled. This was a very embarrassing experience for me. The order was cancelled the next day by floom. Newspapers and flowers Abe no good a day late!”

Helpful Report

(Abigail’s Flowers FC) - Posted 3 years ago

Thank you so much for taking the time to let us know about your experience, Brian. We understand how embarrassing it must have been for you when the order was not fulfilled even after it was confirmed and given to the florist, and we apologize for this. In order to make things better, how would you suggest that we can improve this issue? We greatly appreciate your opinion and look forward to your feedback. Once again, thank you for bringing this to our attention.

Posted 3 years ago

“It was a lovely delivery service! The flowers arrived looking even BETTER than their photos and right on time!”

Helpful Report

(F For Flower) - Posted 3 years ago

“Terrible customer service”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Thank you so much for taking the time to review our service, Antonia. We are sorry to hear about the customer service that you experienced. We take feedback like yours seriously, and it is clear that we are failing to meet your expectations. Can you tell us more about what happened that made the customer service so terrible? How can we do better and make sure you have a better experience when you use Floom in the future?

Posted 3 years ago

“Always lots of choice on gorgeous flowers from different florists. Delivery on time and usually next day.”

Helpful Report

(Jean Page Florist) - Posted 3 years ago

“great service my gf loves the flowers from you guys”

Helpful Report

(Montpelier Flowers) - Posted 3 years ago

“It was a nice experience”

Helpful Report

(F For Flower) - Posted 3 years ago

“Beautiful flowers, delivered as promised”

Helpful Report

(F For Flower) - Posted 3 years ago

“My friend, who is fighting breast cancer, loved the flowers you delivered, on time and beautifully arranged. So, if you have a friend who would appreciate a lift in their day, I wholeheartedly trust and recommend Floom. THEY DELIVER! (I live overseas and the service is a blessing.)”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“Order arrived more than a day late”

Helpful Report

(Elin Garden) - Posted 3 years ago

Thank you for taking the time to give us your feedback. We really appreciate it. We apologize for the delay with your order arriving more than a day late. That is not the Floom standard of excellence, and we are sorry for any inconvenience that it may have caused you. How could we have better handled this situation? How could we make up for the delay to make things better for you? We would love to know your thoughts.

Posted 3 years ago

“3 hours late on the delivery. Busy day, but if you say 10 AM to 6 PM, 9 PM is unacceptable. No apology, no refund.”

Helpful Report

(Bursting Bud) - Posted 3 years ago

“I ordered from Australia selecting same-day delivery. The flowers were delivered as advertised on the same day in the United Kingdom. The recipient reported that the flowers were beautiful. The ordering and payment process was straightforward. I even received complimentary delivery as a first-time customer. I would recommend Floom for Overseas ordering, I am a happy customer (5 stars).”

Helpful Report

(Croydon Blooms) - Posted 3 years ago

“Beautiful arrangement, looked very similar to the order placed.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews