Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was let down by the florist. I made the order early in the morning since I wanted same day delivery. I was only informed by Floom about the florist being unable to deliver the flowers the same day due to ‘logistical’ issues at almost 5pm. This didn’t give me an option to send flowers the same day. I cancelled the order and I await the refund from Floom. Very disappointing experience once again from Floom.”

Helpful Report

(Flower Station) - Posted 3 years ago

“The flowers were nice but looked nothing like the photo on your website. The vase was not what was advertised.”

Helpful Report

(Secret Garden Rose) - Posted 3 years ago

Thank you so much for taking the time to share your feedback, Jennifer. We really appreciate it! We are sorry that the flowers you purchased did not match the photo on our website. We understand how disappointing this is and apologize. Could you please let us know how we could make it right for you? We'd love to hear your thoughts on how to make your experience with Floom even better.

Posted 3 years ago

“Easy process and good quality flowers”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Great choice of flowers and speedy service!”

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(Sun Florist) - Posted 3 years ago

“Same day commitment was much appreciated. On time, as advertised beautiful tulip bouquet in a glass vase.”

Helpful Report

(SAHOLA Flower Fashion Boutique) - Posted 3 years ago

“Spent 100 dollars on a bouquet and the one received was very subpar and only very slightly resembled the one pictured. Cheaper flowers were also used. Annoyed and missing 100 dollars now.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

Thank you very much for your feedback, Paloma. We appreciate that you took time to tell us about your experience with Floom. We are very sorry to hear that your bouquet was subpar and that it only resembled the one pictured in a very slight way. Is there anything we can do to make up for what happened and rectify the situation? Please let us know how we can make things better.

Posted 3 years ago

“Flowers are not as advertised and last order was not delivered.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback, Maria. We appreciate you taking the time to share your experience with us using Floom. We're sorry that the flowers you received in your last order were not as advertised and that your last order wasn't delivered. We'd love to make things better. Could you please tell us a little bit more about what could have been done better? Thank you, again, for your review.

Posted 3 years ago

“The flowers were not delivered. Still waiting an answer from the support”

Helpful Report

(Flowers On The Ave) - Posted 3 years ago

Thank you for taking the time to provide your feedback on your experience with Floom, Fedor. We are sorry to hear that the flowers were not delivered as expected. It looks like we have since resolved this issue and issued a refund, but if this is not the case please don't hesitate to reach out.

Posted 3 years ago

“Best service. I liked, how you work”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

“Nice flowers, delivery on time”

Helpful Report

(Bimba) - Posted 3 years ago

“It was very simple to order, the flowers were exactly what you expect, and the delivery was on time! 5/5”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“The image looked much prettier and larger. I wish the one I sent to my friend looked the same. It looked very tiny.”

Helpful Report

(NYC Floral Decorators) - Posted 3 years ago

“Good service, many thanks”

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(Saints Flowers) - Posted 3 years ago

“Verry good service 👏”

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(Monstera Floral Design) - Posted 3 years ago

“The flowers were supposed to be delivered next day. They were delayed and still 3 days later no delivery and no response from the team. 0 stars in my opinion unfortunately”

Helpful Report

(PM Flowers) - Posted 3 years ago

Thank you for taking the time to let us know about your experience with Floom, Harriet. We are sorry that the flowers weren't delivered when expected and that you weren't able to get a response from our team. It does look like we processed a refund on May 14th, so you should see that reflect on your account in 5-10 business days. If there's anything else I can help you with, please don't hesitate to reach out at support@floom.com.

Posted 3 years ago

“Great service”

Helpful Report

(Les Soeurs De Fleurs) - Posted 3 years ago

“Absolutely beautiful bouquet, really stunning high-quality flowers perfectly arranged. My wife LOVED them!!!”

Helpful Report

(Rose & Mary) - Posted 3 years ago

“Excellent!”

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(Phillo) - Posted 3 years ago

“So disappointed in the service I tried to complain that the flowers that were delivered are all a totally different type of flower and many less flowers than the ones in the image but was told my photo was not good enough to lodge a complaint. In spite of the photo very clearly showing the issue. The flowers were a gift so I can’t ask the gift receiver to take detailed photos of the flowers!”

Helpful Report

(Petals In The Mist) - Posted 3 years ago

“Fabulously easy and effortless user experience that was clear and concise. I felt so assured ordering all the way from Australia. And the blooms were perfect.”

Helpful Report

(Marys Florist) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews