Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the most incredible compositions I've ever seen. Made the best, most unique gift.”

Helpful Report

(Wood And Wine) - Posted 3 years ago

“Great range and easy delivery”

Helpful Report

(Mad Lilies) - Posted 3 years ago

“I ordered the SPRING SUNSHINE bouquet and needed it delivered next day. I really appreciated that fast turnaround. The bouquet was not exactly like the photo -- a couple of things missing and the ruffly tulips looked a little more open than in the photo, but I understand they have to work with what's fresh and in season. I think the price was a bit much for the bouquet, however, I was in a jam and my mom was happy. All in all I give a solid 4.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 3 years ago

“The flowers were never delivered.”

Helpful Report

(Astor Flowers) - Posted 3 years ago

Hello there and thanks so much for leaving this review! We're so sorry that there was an issue with your order and that we weren't able to make the delivery on time, however in this case we did fully refund your order with an apologiy discount towards your next order, in case you ever want to give Flooming another shot! Kind regards, Floom

Posted 3 years ago

“I hate writing bad reviews but I was recently disappointed to find that floom no longer supports local florists to the extent it used to and, as a result, the flowers have far to travel. Consequently, with this order, the box arrived badly damaged, the water had spilled everywhere and the flowers were a mess :(”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

Thank you for your honest and thoughtful feedback, Sheena. We truly appreciate that you took time out of your day to make sure we're aware of your experience. We're sorry to hear that your order did not arrive as expected and that you are disappointed. The majority of our florists are local, though we do have a few select florists (still located in the London area) who use a third-party courier for shipping. That said, this is the minority and most of our florists hand deliver themselves. I hope this clears things up for you! If you require any additional help please contact our team at support@floom.com.

Posted 3 years ago

“Great service delivered with care”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Such a flawless service from Floom - from start to finish. I found the site very easy to navigate with a great choice of flowers available for delivery in time for Mother's Day. I was recommended a floral bouquet from Gardenia of London who put together such a pretty arrangement - exactly what I was looking for. My mum was made up! And finally the delivery service was perfect. All in all an 100% perfect experience. I will be using you again Floom and have already recommended you to all my friends.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Very easy to order and no problems with delivery. Beautiful flowers.”

Helpful Report

(Zinnia Florist) - Posted 3 years ago

“Terrible experience. Second time I’ve used them and both times they failed to deliver. Literally. This time, after ordering a bouquet for Mother’s Day, I received a refund the following day. No explanation provided. After contacting them to ask what was going on, they replied with a surreal explanation : apparently the flower delivery service they use in my area couldn’t deliver flowers in my area. So my mum received no flowers for Mother’s Day. Thanks Floom! What a fool I was to give you a second chance. Never again…”

Helpful Report

Posted 3 years ago

Thanks so much for your review, Joel. We truly appreciate you taking the time to share your experience. We're really sorry that we failed to deliver your Mother’s Day flowers and it was wrong that there was no explanation provided. We understand your frustration and how disappointing this was. We'd love to hear more from you, and understand how we could make things better for you. Please feel free to reach out to us directly any time.

Posted 3 years ago

“Loved the service 💕💕💕”

Helpful Report

(Plantology) - Posted 3 years ago

“I was expecting early delivery, but it was delieverd after 6”

Helpful Report

(Daily Flowers) - Posted 3 years ago

Thanks so much, Asma, for your positive feedback about Floom. Our delivery window is from 10-6pm local time, though on peak holidays like Mother's Day, the delivery window is often extended into the evening to allow our florists ample time to complete deliveries. I'm sorry to hear you were expecting delivery earlier on and that this did not happen, but ultimately happy the flowers found their way to the recipient.

Posted 3 years ago

“Flowers were not received and no updates could be given. Eventually just cancelled the order.”

Helpful Report

(Sensational Flowers) - Posted 3 years ago

Hello there and thanks so much for your review! We did rep[ly to you very promptly and apologised for the delay with your order. we issued a full refund ASAP in this instance as we regrettably weren't able to give you the delivery on the exact day as we'd have liked to. Kind regards, Floom

Posted 3 years ago

“Great service and site.”

Helpful Report

(Green Fresh Florals + Plants) - Posted 3 years ago

“Good website. Wide choice. Prompt delivery. Helpful customer service team.”

Helpful Report

(At Florist Ltd) - Posted 3 years ago

“Loved that I was able to use an independent florist. The recipient was delighted - the flowers looked just as good as I hoped they would. Thanks”

Helpful Report

(Cora Louise) - Posted 3 years ago

“Excellent service. The bouquet was much better than I expected and was truly beautiful. Thank you so much. Emails about my order were responded to in under 20 minutes. Very good customer service.”

Helpful Report

(Oriental Flowers) - Posted 3 years ago

“Awesome”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

“Mother day flowers did not arrive even though they have sent email confirming delivery Do not use this company shocking service”

Helpful Report

Posted 3 years ago

Hello Westley, I'm so sorry your order hasn't been recovered. We are working with our partner florist to locate where your delivery was left. Once we know we will email you right away. Thank you for alerting us.

Posted 3 years ago

“The flower was nice, but I had only one request about the delivery (to deliver it after 3 pm) which nobody really cared about as the bouquet arrived before 3 pm.”

Helpful Report

(Olympia Flowers) - Posted 3 years ago

Thanks Ferenc for your feedback about Floom! We really appreciate hearing from our customers. Unfortunately it does state during the checkout process that the delivery window is between 10-6pm. Due to the large volume of orders we receive, we cannot always guarantee specific delivery requests like the one you requested. I hope you can understand that we do the best we can, but are not always able to accommodate for a variety of factors you would not have awareness to. That said, thank you for shopping with Floom and for your feedback!

Posted 3 years ago

“My son who lives in Australia sent flowers for Mother’s Day. They are absolutely lovely. Much better than most online florists.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews