Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Won’t use again, Mothers Day flowers didn’t arrive on Mother’s Day and no email to say there was a problem until the next day. It did say it wasn’t guaranteed but this wasn’t clear until after I paid.”

Helpful Report

(Inspirations Florist) - Posted 3 years ago

Hi Jennifer, thank you for your review. We apologise about the delay with your order. We appreciate the feedback you have shared as this will help us to improve our service moving forward.

Posted 3 years ago

“Absolutely amazing service and flowers.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“So easy to use & always goes down a storm. Thank you Floom!”

Helpful Report

(Posee Floral Designs) - Posted 3 years ago

“Ordered arrived 2 days after Mother’s Day (despite this being the delivery date stated) and the box was soaked in what the recipient described as smelling like diesel, with half the flowers dead.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Alex, thank you for your review and your feedback. We are sorry to hear how your flowers arrived to your recipient as this is not the experience you want to create when sending someone flowers. Due to this we have provided you with a full refund, which should hit your account within the next 5-7 working days. If you have any additional questions please let us know at support@floom.com

Posted 3 years ago

“excellent service”

Helpful Report

(Northern Flower) - Posted 3 years ago

“This is the best online place to buy beautiful, artisan bouquets. I'm particularly fond of Zita Elze's bouquets and have ordered from her company on more than one occasion. They're works of art, they're not just bouquets! The only thing I would mention is that of course, depending on the season some flowers may be swapped as needed. While I have always found the swaps to be just as beautiful as the bouquet advertised, on the last occasion the bouquet looked less full and therefore less luxurious. Having the bouquet arrive with the full look advertised is really important, and honestly, it would make me hesitate slightly next time when placing an order.”

Helpful Report

(Zita Elze) - Posted 3 years ago

“I love Floom. My favourite online flower people. Food for the senses. Thank you as always 💖”

Helpful Report

(Zita Elze) - Posted 3 years ago

“Brilliant service”

Helpful Report

(Mad Lilies) - Posted 3 years ago

“Excellent service”

Helpful Report

(Lynne Floral Art) - Posted 3 years ago

“Beautiful flowers”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Last minute order of flowers on Mother’s Day and they were delivered without issue and were well enjoyed.”

Helpful Report

(Rose & Mary) - Posted 3 years ago

“Cancelled the delivery”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Donal, thank you for your review. We apologise for cancelling your order. Due to issues with their courier, our partner florist was unable to fulfil your order. We can confirm that your refund has been processed and you will receive this within the next few working days.

Posted 3 years ago

“Quick late minute order and delivered on time”

Helpful Report

(Blooms & Gifts Shop) - Posted 3 years ago

“My Nana loved her flowers! Very happy!”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“the website worked really well and the delivery time & next day delivery was excellent . The flowers themselves were a little disappointing for the price .”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

Hi Michelle, thank you for your review. We are happy to hear that you were pleased with our service however we are sorry to hear that you were disappointed with the flowers. We appreciate your feedback as this will help us to improve our service moving forward.

Posted 3 years ago

“Very easy to order online. Flowers were of a very high quality and looked beautiful. My fiancee was very pleased.”

Helpful Report

(Blossom And Thread London) - Posted 3 years ago

“Wouldn't order again. Paid for delivery on mothers day only for delivery to be made one day later. Confirmation of being unable to guarantee delivery on Mother's Day was only provided after the order was paid for. I was then repeatedly told the order would be delivered on Sunday via customer services, although it never happened. I was advised a substitute was applied to part of the bouquet I ordered and would be a like-for-like purchase with the same colors. Unfortunately, my mother ended up with red roses instead of white (which was in the initial order). A very disappointing experience all round and wouldn't order again.”

Helpful Report

(Inspirations Florist) - Posted 3 years ago

Hi Andrew, thank you for your review. We would like to apologise about letting you down on Mother's Day. You trusted us to help mark your special occasion and we let you down. We appreciate your feedback and we will be using this moving forward to help improve our service.

Posted 3 years ago

“Gorgeous flowers”

Helpful Report

(Stems Wilder) - Posted 3 years ago

“Paid for next-day delivery on Mother’s Day for a bouquet of flowers as a gift. Received an email the night before stating that there would be substitutions made to my bouquet due to market availability but the arrangement would still be of the same aesthetic value and quality. The email ended with “We don't want your recipient to receive nothing today so our partner florist will go ahead with preparing and delivering your order using the substitutions mentioned above, by the time on your receipt!”. Was told on ordering that delivery would be between 10am-6pm. As I was aware it was a busy day, I let it get to 7.30pm before contacting in case there was any chance the flowers might arrive late, however at this stage tracking was still showing as “with the florist”. I spoke with someone using the online chat function and then received an email last night stating the partner florist sent apologies and would be happy to send the bouquet today instead and that the delivery fee would also be refunded for the inconvenience which is the bare minimum that you’d expect when you’ve booked and paid extra for a delivery on a specific day and the service was not provided with no communication at all from the company. I replied expressing that I still was not happy with the way the situation had been handled and asked for answers to a few questions e.g who was their partner florist? Why were they unable to fulfil the order? If I did get the flowers delivered today instead, would they still be fresh? I received no response so phoned this morning. The customer service was not great. The member of staff I spoke to did tell me who the partner florist was, but was unable to answer any of my other questions and just kept repeating “I’m sorry” but not actually doing anything to resolve the situation other than offering me a refund or delivery today instead. I inquired how long a refund would take on the phone and was informed it would take 5-7 days. I asked if there was any way this could be done sooner since they were able to take the money direct from my account and I was only requiring a refund because they had failed to provide the product. I was told no, this was the bank’s policy. I just accepted the refund but will never use or recommend this company to anyone in the future. In my confirmation email about the refund, it also became apparent that the staff member on the phone had lied to me about how long the refund might take as the email stated it could take 5-10 working days, meaning they could potentially hold my money for a fortnight and there’s nothing I can do about it! After being told there was nothing more they could do on the phone I was offered a £20 voucher to use on my next order with them in that email, but that doesn’t do me much good considering after this experience I’d never spend any money with them again, especially not when I’m still waiting for a refund from them. I’d give them zero stars if I could.”

Helpful Report

(Inspirations Florist) - Posted 3 years ago

Hi Lois, thank you for your review. We are sorry that we were not able to deliver your order. You trusted us to mark a special occasion and we let you down. We appreciate your feedback as this will allow us to do better moving forward.

Posted 3 years ago

“I have been using Floom for a couple of years now. The flowers are always lovely.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews