Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were delivered on the wrong day”

Helpful Report

(A&B Flower Shop) - Posted 3 years ago

Hi there! We're so sorry that the flowers arrived late and while we do take every measure we can to ensure that every part of the florist-to-customer process is smooth and efficient, rare hiccups can occur - we're incredibly sorry for this and we hope you give us another chance in the future! Kind regards, Floom

Posted 3 years ago

“I heard the flowers were beautiful but there was no message saying who it was from. That alarmed the recipient. When my friend sent me a gift last year it took many days for me to figure out who it was from. I think a paper from blah blah blah is necessary.”

Helpful Report

(Matriarch) - Posted 3 years ago

Hello there and thanks so much for the feedback! For the sake of privacy we do generally not include the sender's name unless it's included in the gift note - but senders are welcome to reach out to use and we'll let the sender know that their recipient would love to know who sent the flowers! Kind regards, Floom

Posted 3 years ago

“User friendly website, delivery on time, beautiful orchid.”

Helpful Report

(F For Flower) - Posted 3 years ago

“Delivery was smooth and flowers were lovely”

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(Dried Flowers) - Posted 3 years ago

“Excellent customer service and timely delivery”

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(Saints Flowers) - Posted 3 years ago

“This flower arrangement is not remotely resembled to the one that was shown on the website. The flowers are partially “dried” and “dead””

Helpful Report

(Zita Elze) - Posted 3 years ago

Hi there and thanks so much for your review! We liaise with florists often to make sure that our customer are getting the freshest, most beautiful arrangements possible but sometimes due to one reason or another, this isn't always possible. In cases like these we would love it if you'd reached out to support@floom.com and we'd have done our best to sort out a great solution here so you were just as thrilled with our service as we are! In this particular image, it looks like there's possible some guard petals left on the stems that need to be removed! I hope this helps and please don't hesitate to reach out to us again in future as I wasn't able to find any contact from you linked to your order number, but we're always happy to help! Kind regards, Floom

Posted 3 years ago

“Gorgeous flowers, seamless experience”

Helpful Report

(Bimba) - Posted 3 years ago

“I love Floom. I use them almost exclusively, because they come through every time!”

Helpful Report

(Flowers By Coley) - Posted 3 years ago

“I’ve ordered a lovely bunch of tulips for Mother’s Day and it was nothing like the one I’ve ordered or been described Please see two pictures one what I’ve ordered and the next one is what I’ve got”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

We always do out best in being in close contact with florists often to make sure that our customers are getting the best arrangements possible to match what they ordered but sometimes due to one reason or another, this isn't always possible. In cases like these we would love it if you'd reached out to support@floom.com and we'd have done our best to sort out a great solution here so you were just as thrilled with our service as we are! This particular arrangement does look like it's suffered and we really wish you'd have reached out for us to help! I hope this helps and please don't hesitate to reach out to us again in future as I wasn't able to find any contact from you linked to your order number, but we're always happy to help! Kind regards, Floom

Posted 3 years ago

“Lovely delivery - much appreciated”

Helpful Report

(Blooms And Candy) - Posted 3 years ago

“Do not order from this company. The flowers were dead on arrival and did not look like the picture. These flowers were for Mother's Day and I had to re-order from another website as I was so embarrassed. I complained to only be given 10% refund.”

Helpful Report

Posted 3 years ago

Hello there and thanks so much for your review! When you post a review you are given the choice to upload pictures and you opted not to upload the images you sent us of the bouquet that was delivered. You sent us these images and we identified guard petals on the flowers that are usually left on by florists to help protect the bouquets during transportation. As this wasn't communicated to you ahead of time we did indeed to a 10% refund as a gesture of goodwill. Were the guard petals removed? If you removed them and there was still issues we'd have loved for you to have gotten in touch so we could have made this perfect for you! But in our opinion based on the pictures provided by yourself, this was simply extra guard petals on the roses. Kind regards, Floom

Posted 3 years ago

“Great! So glad to have this option now.”

Helpful Report

(Zita Elze) - Posted 3 years ago

“Lovely fresh flowers, delivered on time with great delivery tracking information.”

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(Botanique Workshop) - Posted 3 years ago

“Great range of flowers for every occasion. Excellent website that makes choosing simple and pricing clear.”

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(Kingfisher Flower Shop) - Posted 3 years ago

“The flowers we got were stunningly beautiful and the delivery was remarkably fast. I highly recommend using Floom”

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(Garden Of Eden Flowers) - Posted 3 years ago

“Fantastic service and great flowers! Really good idea to support local business.”

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(MB Flower Co) - Posted 3 years ago

“Flower was delivered, not within the timeframe but it was delivered. Thank you”

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(The Flower Shop Of Chicago) - Posted 3 years ago

“Floom delivered a beautiful bunch of flowers to my friend in London. Helped me out big time! Gab - Australia”

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(Meade's) - Posted 3 years ago

“Easy enough to find and order the flowers I wanted. However, they were for a particular date, an anniversary, and they arrived a full day early when other plans were happening. Not sure what would have happened if I hadn't been there to receive them a day sooner than expected. The receipt had the correct date, the card had an incorrect date. Otherwise, the arrangement and flowers were beautiful, and i would use this service again.”

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(French Florist LA) - Posted 3 years ago

“Very efficient. Receiver was very pleased with the flowers and told me they were beautiful”

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(Sophia Vincent) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews