Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery and flowers. I was just disappointed with the size of the bouquet for the price paid.”

Helpful Report

(Bimba) - Posted 3 years ago

“Beautiful selection, easy to select and order! Needed to change my delivery date as my partners mother wasn’t going to be in so contacted customer service and they contacted the florist and sorted it. Totally stress free! Our bouquet arrived on the new date with no issues via DPD (the only reliable courier right now!!) so very pleased. Will use Floom for all future flower needs now!! Great service!”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Delivered a day late, ordered for a Saturday and delivered on a Sunday. Not as many blooms in the bouquet as pictured, mainly filler foliage.”

Helpful Report

(Blossom And Thread London) - Posted 3 years ago

Hi there and thanks so so much for your review! It's a shame that your delivery was late - we try to be very proactive to ensure that things like this aren't missed but it looks like this one got by us and was delivered a day late by our partner florist and we apologise for that. We also apologise that you weren't happy with the delivery that was made - if this ever happens again, please send images to support@floom.com and we'll do our best to make things perfect for you! If you ever feel like Flooming again, please e-mail us on the above e-mail for a discount on your next order! :) Kind regards, Floom

Posted 3 years ago

“Excellent service, accuracy, and attention to detail. Highly recommended.”

Helpful Report

(F For Flower) - Posted 3 years ago

“I ordered flowers for my daughters birthday choosing same day delivery and paying extra for that. I expected the flowers to be delivered before 6.00 p.m as specified in Flooms page. Flowers were delivered at 9 00 p.m which I consider very late. The bouquette though was very nice and fresh.”

Helpful Report

(Morning Flowers) - Posted 3 years ago

“Very poor value for money. I have been buying flowers from Floom for sometime and disappointing to see what was sent this time. I will not be buying from Floom anymore. Sorry!”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

Hi there and thanks so much for the review! When ordering through Floom, the specifics of exactly which supplier and which florist your order is honoured by can change - but we have a policy that what you see is what you get. If what you ordered is ever different to what the courier delivers, please get in touch and we'll do our best to remedy things! Thanks so much for being a regular Floomer and I hop you choose to give us another shot some day! Kind regards, Floom

Posted 3 years ago

“First of all; My apologies for not writing this review sooner, but it’s taking me some time (i.e. a few days to gather proof). I’m disappointed with the Sansa bouquet that was delivered. It was missing a number of flowers within the bunch, i.e. Freesia, Astrantia and the Eucalyptus. Also, I paid for the Superior Sansa bouquet, but it seems it was the original, that was sent and delivered to my wife. Very disappointing.”

Helpful Report

(Iridescent Florals) - Posted 3 years ago

Hi there and thanks so much for your review! We always do our best to ensure that every bouquet our florists send out is of the highest quality but sadly that's not always possible. In this case I noticed that you didn't reach out to us which is a shame because we'd have LOVED to have made this right for you! Thanks so much for choosing Floom and if you ever feel like giving us another shot, please fire us an e-mail with your order number for a discount on your next order! Kind regards, Floom

Posted 3 years ago

“I'm very, very disappointed. I used Floom a year ago to deliver some flowers which went fine. This time however my mother was very disappointed with the state of the flowers which were delivered. As well as the quality of the actual flowers. I won't be using Floom again, as it has spoilt Mother's Day.”

Helpful Report

(Sun Florist) - Posted 3 years ago

Hi there and thanks so much for your review! We are so sorry that your mother's day flowers didn't arrive as perfectly as we'd have liked them to - but I should point out that we also apologised to you at the time and indeed offered and sent you a full refund for these flowers. We try our best to make things go perfectly every time but sadly that's not possible. We do not pick the stems and bouquets ourselves but rely on our partner florists to help us. In light of this issue however, we think that owning up to our mistake and sending you a full refund was the best course of action so that's what we did. Kind regards, Floom

Posted 3 years ago

“I needed a last minute delivery of flowers the next day, a Sunday. I did not expect to find options but Floom was a hit. The flowers were delivered on time and were beautiful. I highly recommend Floom!”

Helpful Report

(Abigail's Flowers) - Posted 3 years ago

“Excellent flower delivery service!! I ordered a bouquet a day before mother's day and it arrived the next day. I'm very happy with my purchase. Thank you.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Very good and fast and fresh flowers”

Helpful Report

(Blooms & Gifts Shop) - Posted 3 years ago

“Ordered flowers for same day delivery. They never arrived. Still charge £51.99 for the same day delivery. Absolutely devastated. No update on refund. I’m not sure it’s wise to offer same day if that’s not going to be possible.”

Helpful Report

(Jean Page Florist) - Posted 3 years ago

Hello there The charge for the flowers with delivery was £51.99, rather than just the charge for delivery. We try our best to liaise with partner florists effectively so every same-day and next-day order is carried out punctually but regrettably that isn't always possible. You reached out to us via e-mail and we fully refunded this order for you. Kind regards, Floom

Posted 3 years ago

“floom have a lovely variety of unique bouquets that stand out. I had a small problem with the delivery on this occassion but it was promptly sorted out and the florist even threw in a box of complimentary chocolates”

Helpful Report

(Jean Page Florist) - Posted 3 years ago

“I live in Maine (US) and used Floom's website to order a 70th birthday arrangement for my sister who lives in London. She said the flowers looked like they belonged in a painting by Vermeer. A photo confirmed that Floom delivers high-quality arrangements that are true to their web advertising. Thank you to everyone on the Floom team!”

Helpful Report

(Windmill Flowers) - Posted 3 years ago

“The flowers were gorgeous and my mum was super happy with them!”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Ordered a tulip bouquet for Mother’s Day, arrived at 9:30 the next morning and they were amazing - well packaged and looked like they’d been freshly picked that very day.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Worst flower delivery experience. Flowers arrived a day late, and when I followed up to ask why/if they were truly late, customer service said I needed to “prove” they were late (floom had emailed me: check your own system?). When I told them that because they were a day late, and the person they were sent to left out of town for a few days the flowers would be dead upon their arrival, floom customer service was unapologetic, said it was a “technical” error, that I should have my friend send a photo of the dead flowers when he returns home, and they would refund me the $14.99 delivery fee. Over $100 for my friend to receive dead flowers…”

Helpful Report

(Flowers On The Ave) - Posted 3 years ago

Hi there and thanks so much for your review! We are very proactive at every step of the order and delivery process to minimise issues with orders - we were on top of your order before it was late but unfortunately we weren't able to push it through and before the order was even delivered we asked for you to please send through photos of the bouquet if it was wilting/dead and we'll do our best to come to a solution that works, but you sadly did not provide us with pictures or a reply. Kind regards, Floom

Posted 3 years ago

“Always beautifully fresh and delivered on time -”

Helpful Report

(F For Flower) - Posted 3 years ago

“Beautiful flowers delivered on the date requested (with notice that morning of a 1-hour delivery slot) - not cheap, but the recipient was very happy so it was worth it!”

Helpful Report

(Botanique Workshop) - Posted 3 years ago

“Very fast delivery, order was all correct, looked great and well packaged.”

Helpful Report

(Croydon Blooms) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews