Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery not as promised, 2 days pinging the support person on order status. I don't recommend it”

Helpful Report

(Lotus Boutique London) - Posted 2 years ago

Dear Eva, Thank you for taking the time to leave us your thoughts on your experience with us. Please accept our sincerest apologies for the inconvenience caused by having the order delivered on the morning of the next day. This happened because of the busy period that our partner florist had during the festive season. In these kind of days, the deliveries might get delayed. This is a situation that gets out of our power. However, we completely understand how frustrating this can be. We would love to welcome you back and give us another chance to make things right for you. Warm wishes, Floom Team

Posted 2 years ago

“I bought a bright bouquet from Floom and had it sent to my Mom during the holidays. She loved it and said it had tons of bright colors which she appreciated as she lives in Chicago where it can be grey for days. They also delivered on Christmas Eve which I appreciated. :-)”

Helpful Report

(The Flower Shop Of Chicago) - Posted 2 years ago

“Small and disappointing bouquet”

Helpful Report

(Iridescent Florals) - Posted 2 years ago

Dear Maayan, Thank you for taking the time to leave us a review. We are sorry to hear that you haven't had a great experience with us, this is not the level of service that we aim to provide. We have checked the timeline of your order and we could see that there were some substitutions made to your order and you have been informed about this before having the order delivered. Indeed, upon delivery there were some missing stems on the bouquet, therefore, our colleagues have offered you a full refund for the order and an 18% discount on the next order. We can only apologise for the inconvenience caused at this point and we would love to have you back and give us another chance to get things right for you. Warm wishes, Floom Team

Posted 2 years ago

“great service, beautiful flowers”

Helpful Report

(Garden Florist) - Posted 2 years ago

“Nice bouquet, beautiful colours and delivered on time!”

Helpful Report

(Phillo) - Posted 2 years ago

“Terrible experience- flowers not delivered on time and bouquet not what was pictured. Won’t use again.”

Helpful Report

(Urth Gardens) - Posted 2 years ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with the order received. We are sincerely sorry for the delay with your order. Unfortunately due to an unforeseen emergency our partner florist experienced they were unable to complete any orders on that day. As soon as we were notified of the delay we did communicate this to you and delivery was made 1 day late. We do apologise for the upset this caused. Our florist partner had also communicated with us that there would be a substitution made with flowers used- again this was communicated to you by our Floom team prior to delivery. The bouquet our florist partner sent was of a high quality and made with care.   We do hope you will consider choosing Floom in the future!

Posted 2 years ago

“fast service, easy and convenient”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

“got the gift out very soon after the order,”

Helpful Report

(Express Gift Service) - Posted 2 years ago

“Really ACE you were the best company and the Flower Deliver Creation Company with a Happy Story Machaelle in Perelandra Garden Virginia America "Loves Flowers" thank you the flowers are helpful today Yea how Floom has delivered the flowers all the way to America in America I like the energy of flowers”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Flowers were delivered on time and arrived fresh and in good condition. They also came with a vase which was a lovely touch.”

Helpful Report

(Fioritalia) - Posted 2 years ago

“Website lags a lot but the selection of flowers arrangements and plants is amazing!”

Helpful Report

(The English Garden) - Posted 2 years ago

“Communication was clear, even when logistical issues came up outside of Floom's control. Item was delivered well.”

Helpful Report

(Positive Bakes) - Posted 2 years ago

“The delivery guy left the flowers in the street in front of the building, despite someone buzzing him in and they were obviously stolen by someone walking by. The customer service agent sent me a picture of the delivery guy in the street taking a picture of the flowers that were left outside the building as proof of delivery and tried to tell me that leaving packages outside buildings is considered a safe place (never heard of this before nor experienced it before). The second delivery isn’t even delivered yet even though it was supposed to be delivered yesterday. I wouldn’t recommend this place if you’re buying a gift for someone or need something by a certain time.”

Helpful Report

(Poppy's Florist) - Posted 2 years ago

Hello,   We thank you for taking the time to review your order with Floom!  Your Floom order was sent out for delivery on the day requested as per your order but unfortunately our partner florist was unable to deliver due to no answer at the recipient's address. Our florist partners delivery team attempted to contact the recipient via telephone as they were outside of the address unable to make any contact with neighbours to leave safely. Floom were notified of the issues at the recipient's address and worked with our florist partner to arrange a re-delivery for that same day and encountered the same issue of no response at the address and unanswered calls to resolve at the point of delivery- and the same issue again the following day. Therefore, our florist partner attempted delivery 3 times with multiple phone calls unanswered. We feel your review is unfair to Floom and Our amazing florist partner who went above and beyond to make arrangements and strive to deliver to your recipient. The flowers were eventually successfully received by your recipient.

Posted 2 years ago

“The flowers are ALWAYS beautiful and always arrive on time. I order them for my family in England and I live in Australia. They never fail!”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“i heard the wreath was beautiful. but nobody called my daughter to tell her when it wud be delivered to her mother in law ( who is handicapped) which i REQUESTED so she cud be aware of delivery time”

Helpful Report

(Zita Elze) - Posted 2 years ago

Hello,   We thank you for taking the time to review your order with Floom!   Your Floom order was sent via a courier service-they do not offer a telephone call prior to delivery in the UK- this is not a service any third party courier provides nor any partner florist prior to a delivery being made- all requests for delivery instructions are taken into account where possible but are as a request. We do state at the time of placing orders we have a delivery window of between 10am - 6pm, therefore a delivery specific time cannot be given or requested.  We do hope your recipient loves their thoughtful gift & we thank you for choosing Floom!

Posted 2 years ago

“I have used Floom for several occasions and I love the large assortment of and unusually interesting arrangements. Great pricing, and reliable service and delivery. I'm a big fan.”

Helpful Report

(Sunny Florists) - Posted 2 years ago

“Quick, easy to use, and beautiful flowers. Love it!”

Helpful Report

(A&M Glendale Florist) - Posted 2 years ago

“Excellent fast service and beautiful flowers that were much appreciated!”

Helpful Report

(D. Blooms) - Posted 2 years ago

“Great value and great service. Would definitely recommend for a nice surprise to a loved one.”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Delivery was quicker than expected! Great service.”

Helpful Report

(Bimba) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews