Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So pleased I found Floom! English hubby and I live in the US and needed a way to send birthday flowers to his mum in England. We picked out a bouquet, paid online without our US bank freaking out, received regular notifications, and were even able to make a small needed edit to the message. Ordered for delivery on a specific date and it all went to plan. The whole process was seamless and my mother-in-law was absolutely delighted! Needless to say, I now know where flowers for 'Mothering Sunday' will be ordered! Excellent service! AAAA+++”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“It was great, good communication from their team when the delivery couldn’t be done the first time.”

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(Botanique Workshop) - Posted 2 years ago

“Great service, fast and punctual. Super easy to order with regular updates on the delivery. And the bouquets are stunning!”

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(PM Flowers) - Posted 2 years ago

“Excellent service. The beautiful arrangement I selected online was delivered exactly as pictured - maybe even more lush - on the day it was promised. I willl most certainly use Floom again and highly recommend.”

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(Le Jardin Rose) - Posted 2 years ago

“Super easy to send flowers in the UK from all the way down here in NZ. About to use again for another UK friend's bereavement. Thank you!”

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(Patiflora) - Posted 2 years ago

“Excellent and seamless as always”

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(Essence) - Posted 2 years ago

“Doesn’t use local florists and poor delivery service. My order was 5 days late.”

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(F For Flower) - Posted 2 years ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion your order did experience a delay which was caused by the courier service used - DPD. This delay at their depot was beyond Floom or our wonderful partner florists control. Our website uses the recipients post code to find florists that can deliver to that area. In the case of your order it is correct that the florist was not local as the recipients area was a hospital address and found florists that matched the criteria you entered on our website when placing the order. A local delivery from a local florist is dependent on us having partner florists that are located in the surrounding area of that address. We do apologise for the delay and inconvenience caused with your order.   We do hope you will reconsider using Floom in the future!

Posted 2 years ago

“Quick and easy to order some delicious treats as a birthday present. The prices are a bit high but I guess youre paying for convenience. Would have been nice if the cakes I ordered had been labeled and individually wrapped so that you know what each one is and so that they would stay fresh longer.”

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(Positive Bakes) - Posted 2 years ago

“Girlfriend loved her bouquet, gonna order more soon”

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(Verdure Floral Design) - Posted 2 years ago

“The order never arrived Customer service didn’t’t help Requesting a refund, takes forever Disappointing”

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(Corner Flowers Inc) - Posted 2 years ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift! However, on this occasion we were unable to make this happen and a full refund has been issued to you. Our team at Floom were quick to respond to you via our messaging service, we wanted to gain further information regarding your order with our partner florist which is a normal process for us to follow.   We do hope you will reconsider using Floom in the future!

Posted 2 years ago

“Thrilled, beautifully presented. Thank you for your attention to detail.”

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(BloomsyBox) - Posted 2 years ago

“The flowers was very beautiful”

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(Solim Flower) - Posted 2 years ago

“Great service”

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(Express Gift Service) - Posted 2 years ago

“The flowers I've ordered are always well received!”

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(Fani’s Florals) - Posted 2 years ago

“Flowers delivered on time. My sister was very happy with the bouquet.”

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(Bursting Bud) - Posted 2 years ago

“Excellent experience from start to finish :)”

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(Orchidya) - Posted 2 years ago

“Lovely choice of flowers from cool small local businesses. Lots of choices for quick delivery. Love it!”

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(Orchidya) - Posted 2 years ago

“They loved the flowers! Good communication throughout.”

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(PM Flowers) - Posted 2 years ago

“Great! Love”

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(La Fleurel) - Posted 2 years ago

“Sent an entirely different bunch to what I ordered & now not replying to my complaint”

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(Olympia Flowers) - Posted 2 years ago

Dear Melanie, Thank you for taking the time to leave us your feedback. I am so sorry to hear that your order was not up to your expectations. We have tried to track your complaint so we can get this sorted for you but we could not find this. Would you mind re-sending the complaint to support@floom.com so we can discuss this further? Warm wishes, Floom Team

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews