Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disaster, no delivery at the end the expensive bouquet”

Helpful Report

(Sweet Flowers London) - Posted 2 years ago

Dear Anna, Thank you for taking the time to provide us with your feedback this is highly important for us. We are truly sorry for the inconvenience caused by not having the order delivered and for how the updates have gone. This was due to a delay in communication with our partner florist and it should not have happened. This is not the level of service that we aim to provide for sure. We would love to have you back give us another chance to make things right for you! Warm wishes, Floom Team

Posted 2 years ago

“The flowers that were sent to my friend were beautiful, but not the ones I ordered. Floor customer service quickly gave me a credit, but it wasn't a great experience, as they were red and purple vs. the yellow and white that I ordered.”

Helpful Report

(Heather Floral) - Posted 2 years ago

Dear Meredith, Thank you for taking the time to provide us with your feedback. Please accept our sincerest apologies for the inconvenience caused by having the colour and flowers changed on your order without any notice. We have investigated this further for you and we would like to extend apologies from our partner florist for the mistake made, as well. We could see that our colleagues have provided you with a full refund on the order, however, we completely understand that this is not the experience that you should have nor the one that we aim to provide. We would love to welcome you back to Floom so we can make the things right for you! Warm Wishes, Floom Team

Posted 2 years ago

“Floom was easy to use while out of the country to deliver love to family and friends back home. Thank you Floom ❤️”

Helpful Report

(BloomsyBox) - Posted 2 years ago

“I am really pleased to have chose Floom. The recipient advised me that the flowers were literally stunning. What more can one want from a florist !!”

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(PM Flowers) - Posted 2 years ago

“Really quick service and excellent selection of choice!”

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(Getpotted City Flowers And Plants) - Posted 2 years ago

“Pricey but good quality”

Helpful Report

(Orchidya) - Posted 2 years ago

“I chose Floom because they promised next day delivery. The flowers eventually arrived 48 hours after they were due. Although the delivery fee was refunded, the flowers were still 2 days late. The blooms were lovely when they finally arrived.”

Helpful Report

(Flowers By Jennifer Ashe) - Posted 2 years ago

Dear Nicky, Thank you for taking the time to leave us your feedback, this is highly important for us. Looking at the trajectory of your order, we could see that the order was delayed by two days indeed, and you were informed on time about this and agreed to a delay of delivery. You have also been given the option to cancel the order and be provided with a full refund on the order. As the order was delayed, we have issued the delivery fee refund. We did our best to keep you updated and chased the order to get delivered on the new delivery date. As our partner florists are working with perishable goods, delays sometimes might occur due to this or any unforeseen circumstances. I hope we would have the chance to welcome you back on Floom anytime soon! Warm wishes, Floom Team

Posted 2 years ago

“Great choice and clear info on price points and delivery availability. Flowers were delivered on the date requested, but I wasn't informed that the delivery was successful until the following day, so only advice would be to please confirm to customers more promptly that a delivery has been made and perhaps attach a photo so senders don't worry. But otherwise service was good.”

Helpful Report

(Flower Station) - Posted 2 years ago

“The flower pattern is very beautiful and the delivery was timely. A great and beautiful order.”

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(Heather Floral) - Posted 2 years ago

“Floom always creates beautiful arrangements for all the special people in my life for all occasions.”

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(Orchid Republic) - Posted 2 years ago

“A company that tells you your flower are delivered and are not. Email the company to figure out what going on and they tell you we’ll let you k ow by the end of the day and no response. Last time I will use this company”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with Floom services on this occasion. However, your order was marked as delivered and was received by the recipient on the day of delivery as per the order. It is a little unfair to say we did not respond or flowers were not delivered- we were in frequent communications with you as we waited for our wonderful partner florist to send us the required information. We do not fully understand the nature or reason for this review or contact as the florist delivered successfully to your recipient.    We do hope you will consider choosing Floom in the future!

Posted 2 years ago

“Excellent service! I ordered a bouquet the night before my son-in- laws birthday for next day delivery… The website is easy to navigate, the bouquet arrived early on his birthday and he was delighted with the quality and freshness of the arrangement flowers 🌷”

Helpful Report

(The Enchanted Florist) - Posted 2 years ago

“Beautiful flowers, delivered on time!”

Helpful Report

(Essence) - Posted 2 years ago

“I ordered flowers two days before the scheduled delivery and they were never received. I was charged in full. It’s now been a full week since ordering, I’ve reached out to Floom twice and still no flowers or refund.”

Helpful Report

(Croydon Flower House) - Posted 2 years ago

Thank you for taking the time to review us!  We value all feedback received here at Floom. Due to an order processing issue ( Technical Fault ) your order was not received into the system to be fully processed which meant our florist partner did not receive the order to complete. We were in communications with you as soon as you raised this issue with us. We are sorry for any delay in these communications but a tech issue does require some investigating. We did reach out to you to confirm that a refund has been actioned and this should be received very shortly.   Our sincere apologies for the issues experienced with your order, we do hope you will consider choosing Floom in the future!

Posted 2 years ago

“The delivery man was amazing! he came back 3 times to assure my daughter got her flowers as she was in meetings and she could not come downstairs to get them- she said the bouquet was beautiful!”

Helpful Report

(Bouquets Flower Shop) - Posted 2 years ago

“Great and quick service”

Helpful Report

(Eugenia's Flowers) - Posted 2 years ago

“A lot of flowers to choose from since there is a lot of partner florist.”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“Will not use FLOOM again. FLOOM practices false advertising.”

Helpful Report

(Floritta) - Posted 2 years ago

Dear Fiona, Thank you for taking the time to provide us with your feedback about your experience with us. We apologise for the inconvenience caused by not having the order on the day requested - this happened due to a technical issue on our partner's side but of course, is still our responsibility. We have tried to get in touch with you to let you know about the issue and to kindly ask your approval to deliver the order on the next day but we could not reach you on time. In the last instance, our colleagues have provided you with a full refund on the order. We completely understand that the situation was frustrating as the order was not delivered as requested and unfortunately, we could not get this on the right track on time for you. We would love to welcome you back and give us another chance so we can get you a better experience. Warm wishes, Floom Team

Posted 2 years ago

“Flowers were to be delivered on Jan 1 2024. I received an email at 6pm on Jan 1. Only reason they are getting 2 stars is at least they were pro-active about the refund (which I expect to receive shortly) "Unfortunately our florist isn't able to deliver to your recipient's area today due to unforeseen circumstances - I'm sorry about this. As a result, I've cancelled and processed your refund. Your e-receipt should be with you shortly. "”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

Dear Derek, Thank you for taking the time to leave us a review. We apologise for not having the order delivered in time and for the inconvenience that this has caused - this happened due to a technical issue on our partner florist's side. However, this is not the level of service that we aim to provide and we take full responsibility for not having the order honoured as you have requested. Once we have processed the refund, we offer a voucher code that will provide you with a discount on your next order. We would be thrilled to have you back so we would have the chance to get the things right for you. Warm wishes, Floom Team

Posted 2 years ago

“Gloom discovered they were unable to make a delivery of flowers Id ordered and promised a full refund which I have not received.”

Helpful Report

(Floral Ambitions) - Posted 2 years ago

Dear Mrs Dean, Thank you for taking the time to leave us a review - we are constantly working on improving our customer experience. I am so sorry to hear that we were not able to honour the delivery of your order. This happened due to technical issues on our partner florist side. This is not a common issue on our end but at this point, we can only express our sincerest apologies for the inconvenience caused. We can confirm here, as we did in the emails that we have sent to you, that your refund was processed and will be with you within 10 working days - the refund was processed on the 2nd of January. If you have any further queries, please, do not hesitate to email us at support@floom.com. Warm wishes, Floom Team

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews