Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered flowers from Italy on December 23. Beautiful flowers arrived the next day at Polegate. I am completely satisfied with Floom”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“The flowers were beautiful, more than I expected. I left a message for the flowers to be left on the front porch. They were left in the sidewalk, fortunately no one took them. Great flowers, the delivery person could have put a little more effort towards safely putting them in the proper location.”

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(Floral Beverly Hills) - Posted 2 years ago

“Beautiful!”

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(At Florist Ltd) - Posted 2 years ago

“Excellent service & delivered on time great arrangement many thanks Richard”

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(Daisies Oxford Flowers) - Posted 2 years ago

“Arrived on time, very easy process. Would recommend!”

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(Orchidya) - Posted 2 years ago

“I was told the arrangement is beautiful but was disappointed because it arrived a day late and one of the roses was broken off.”

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(Gardenia Of London) - Posted 2 years ago

“The process was incredibly easy! The selections were gorgeous and the flowers I chose arrived exactly as promised and as beautiful in person as they were in the pictures online! Thank you Floom!”

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(F For Flower) - Posted 2 years ago

“Not anything like the flowers shown in the image & customer services don’t care to listen. A waste of precious money for terrible value. Avoid.”

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(Rose & Mary) - Posted 2 years ago

Hello,   We thank you for taking the time to review your order with Floom!  It is disappointing to read your review as our partner florists work hard to ensure all orders sent & received make their recipient truly overjoyed with their beautiful gift! Our partner florist has made a stunning arrangement of White Hydrangeas, Rose & White Lisianthus all wrapped in a brown bouquet box, exactly as per the order with fresh quality flowers. We do hope that the recipient loves the arrangement & your thoughtful wishes for the occasion!

Posted 2 years ago

“The most beautiful and original collection of flowers on the internet. Fantastic, smooth delivery. Will always order from Floom.”

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(Bimba) - Posted 2 years ago

“Great service and flowers delivered on time and were loved. Very happy - thank you.”

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(F For Flower) - Posted 2 years ago

“Brilliant, brilliant service. Every time. Thank you Floom!!”

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(Orchidya) - Posted 2 years ago

“excellent flowers, by far the best for online ordering”

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(PM Flowers) - Posted 2 years ago

“Delivered on time and item delivered was as advertised.”

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(Gardenia Of London) - Posted 2 years ago

“Birthday plant was very well received and in perfect condition”

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(Cora Louise) - Posted 2 years ago

“Gorgeous flowers, speedy delivery :)”

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(PM Flowers) - Posted 2 years ago

“I was able to easily send flowers to my friend in the UK the next day. Beautiful flowers - she loved them!”

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(Cora Louise) - Posted 2 years ago

“Delighted recipient.”

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(Village Flowers) - Posted 2 years ago

“Flowers never arrived. Customer service couldn’t “get in contact with the florist”. Whatever that means. Doesn’t seem like a properly run company. It was only after this happened that I looked through the reviews. Don’t be fooled by the 4 stars. Every other review was the same complaint; the flowers never came. And some that came DAYS late came dead looking. Don’t waste your money.”

Helpful Report

(Love And Blooms) - Posted 2 years ago

Dear Delaney, Thank you for taking the time to review your experience on your order. This is very important for us as we are continuously working on improving our customer's experience. We apologise for the inconvenience caused by having the order delayed in delivery - this happened because of working hours on the florist side therefore the delay in communication with them and delivery of the order. However, we completely understand that this was frustrating and for sure, this is not the level of service that we usually provide. Looking at your order history, we can see that this was refunded for you. If you would like to discuss this further or you have any other queries, please feel free to email us at support@floom.com so we can assist you. Warm wishes, Floom Team

Posted 2 years ago

“Beautiful peonies delivered right on time!!!”

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(Noble Garden Florist Marina Del Ray) - Posted 2 years ago

“Wonderful service, timely delivery and a great selection”

Floom 5 star review on 18th December 2023

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews