Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick, very efficient, loved the amount of choices for speedy same delivery.”

Helpful Report

(PM Flowers) - Posted 2 years ago

“The bouquet my friend received was not like the image, and I paid for same-day delivery and did not receive it.”

Helpful Report

(Lucy's Flowers) - Posted 2 years ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we are disappointed to hear you were not 100% happy with the order received. We would have loved to make this right for you, if given the chance, as we have not received any communication from you regarding the quality of the arrangement. Unfortunately as your order was placed after our florist partners cut-off time - we were unable to complete this for you on the same day- this was immediately raised by our florist and communicated to you.  We do hope you will consider choosing Floom in the future!

Posted 2 years ago

“Floom doesn’t disappoint, nice selection and service!”

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(Beaucoup London Ltd) - Posted 2 years ago

“Everything happened as promised.”

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(Sunny Florists) - Posted 2 years ago

“The flowers took 12 hours to starts falling ...”

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(F For Flower) - Posted 2 years ago

Hello! Thank you for the feedback. Your Floom order for a beautiful Deluxe Roses bouquet was sent in perfect condition, as are all orders by our amazing, passionate partner florists! Upon receiving your photographs of the bouquet received- this did show small damage to 1 or 2 roses which can happen on route during transportation on route, however roses do have 'guard petals' to protect them and naturally are a darker thick petal. All of this information was communicated to you via email but we do hope the recipient loved your thoughtful gift! We thank you for using Floom!

Posted 2 years ago

“Very responsive, great service and beautiful products!”

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(Garden Of Eden Flowers) - Posted 2 years ago

“The flowers were lovely and everything went well with the delivery! Very satisfied!”

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(Orchid Republic) - Posted 2 years ago

“Gorgeous flowers delivered fresh and on time. Thank you.”

Floom 5 star review on 13th December 2023

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(Lynne Floral Art) - Posted 2 years ago

“Beautiful flowers delivered same day on a Sunday - amazing!”

Helpful Report

(Red Floral Architecture) - Posted 2 years ago

“Lots of choice and quick delivery times”

Helpful Report

(Edie Rose) - Posted 2 years ago

“We live in Rhode Island USA and ordered a Christmas wreath for our daughter and son-in-law who just moved to a townhouse in Barnes. They were surprised and delighted to receive it, saying it was beautiful and provided the perfect missing finishing touch to their new home. They were also delighted with the aroma of cinnamon, cloves and oranges. Thank you for making this long-distance ordering so quick and easy!”

Floom 5 star review on 11th December 2023

Helpful Report

(Rose & Mary) - Posted 2 years ago

“Website too busy and too slow moving. Really bad feature was being charged a "service fee" at the end. It was not included in the pricing before that and there was no indication of it coming. Very Ryanairish. Delivery fee can be expected. But not service fee. Naughty.”

Helpful Report

Posted 2 years ago

Hello and thank you for taking the time to review Floom! We value all feedback and take your comments on the website user experience! onboard to help us continue to improve services! We do hope the recipient loved their stunning deluxe bouquet!

Posted 2 years ago

“Great variety to choose from and good options for quick delivery”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Very easy at use. Sufficient and accurate delivery”

Floom 5 star review on 10th December 2023

Helpful Report

(Bloomsbury Flowers) - Posted 2 years ago

“Screw up the order. Hound you for social media reviews and don't address your complaints. A perfect lesson as to why AI isn't the solution, yet. Don't use would be my honest advice”

Helpful Report

(Longacres Garden Centre) - Posted 2 years ago

Dear Simon and Alison, Thank you for taking the time to leave us a review. We are sorry to hear that you were not happy with the flowers delivered. Would it be possible to email us at support@floom.com with more details about this so we can investigate this further for you? Thank you, Floom Team

Posted 2 years ago

“Great service”

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(Rose & Mary) - Posted 2 years ago

“Excellent service, lovely flowers!”

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(Orchidya) - Posted 2 years ago

“I've used Floom now for over 2 years and its honestly my go to for flower deliveries. They have a great selection, quick service, and everything is so beautiful!! Wouldn't go anywhere else.”

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(Olympia Flowers) - Posted 2 years ago

“Online checkout was easy. You are great at taking the money. But when it comes to delivery I don't think you understand the concept. If something can't be delivered then it should not be on the website. You are dealing with peoples milestones and celebrations. I would NEVER TRUST Floom!”

Helpful Report

(Lynne Floral Art) - Posted 2 years ago

Thank you for taking the time to review us!   Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share the same ethos & value.

Posted 2 years ago

Thank you for taking the time to review us!  Here at Floom we do understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  However, on this occasion we were unable to make this happen due to our florist partner needing to close their shop to all orders. We are sorry the florists availability was not updated sooner, they work very hard to make quality arrangements and value all customers and we share that same ethos.

Posted 2 years ago

“The flowers were lovely, just as the picture showed :)”

Helpful Report

(PM Flowers) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews