Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication during the process.”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Easy to understand website and flowers delivered were very nice, as shown on the website.”

Helpful Report

(NYC Floral Decorators) - Posted 2 years ago

“Flowers were delivered on time with the note attached. The bouquet was beautiful and I couldn't have been happier with the service.”

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(Sunny Florists) - Posted 2 years ago

“The website was easy to use, they delivered when they said they would, I was told the flowers were lovely as I had ordered from Canada. Everything worked out better than expected- especially as a family member had passed away. Thank you Floom.”

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(PM Flowers) - Posted 2 years ago

“5 peony stems for $140. That seems steep.”

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(Art Bloom) - Posted 2 years ago

Hello,  Thank so much for the review about Floom! Peonies are undeniably one of the most loved and popular flowers. They're also a limited edition flower, growing and blooming in a very short space of time each year, which makes them all the more special. We love how peonies can go from tight, spherical shaped buds to lush, fluffy flowers that don't need support from any other blooms to look good in a bouquet using 3 to 5 stems of Peonies is quite the average amount to be used in bouquets. Floom are an online market place where you, the customer, can see a wide variety of flowers and florists to choose the perfect gift for your intended recipient. Your chosen arrangement used a mix of bouquet of 5 pink peonies with wax flowers, 3 pink ranunculus , eucalyptus greens and assorted mixed premium filler beautifully wrapped for delivery. We do hope your recipient loved your thoughtful gift!

Posted 2 years ago

“I had written the address incorrectly, and the employees reached out to me to confim the address. Saved me a lot of time and money!”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

“Great options. Fast delivery and wonderful customer service. Thanks for looking out for small businesses.”

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(Daily Flowers) - Posted 2 years ago

“bouquet was excellent, but missed the card. It was a pitty”

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(Into The Meadow) - Posted 2 years ago

“Thank you for delivering a lovely bunch of tulips. Appreciate the update and delivery confirmation.”

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(BloomsyBox) - Posted 2 years ago

“Lovely service. Well received bouquet”

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(Flower Of The World) - Posted 2 years ago

“Everything arrived on time and in proper condition.”

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(Gardenia Of London) - Posted 2 years ago

“Using Floom was easy, affordable & beautiful. We found a tasteful bouquet that was within our budget & easy to send. Thank you!”

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(Orchid Republic- Orange County) - Posted 2 years ago

“Appreciated the range of options (including some more affordable/budget options), and the ease of website navigation. Also was important for me to find a company that offered deliveries in a specific postcode.”

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(Gardenia Of London) - Posted 2 years ago

“Floom is my go-to for gifts and fun surprises”

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(Willow + Petals) - Posted 2 years ago

“Done very well, delivered on time with proof”

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(Flowerhouse) - Posted 2 years ago

“Great flowers”

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(Beaucoup London) - Posted 2 years ago

“beautiful flowers”

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(Rachel Cho Floral Design) - Posted 2 years ago

“Flowers arrived safely on time and were as pictured. Thank you.”

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(F For Flower) - Posted 2 years ago

“Hello My daughter was thrilled to receive her big bunch of tulips, so kindly delivered from a smiling face to her flat door on the 3rd floor (no elevator!)- very special as she was ill. Thank you for your service!”

Helpful Report

(Petal Vibes) - Posted 2 years ago

“I needed same day flowers for a colleague and came across Floom. The flowers were delivered in good time and I was kept informed as to their progress along the way, which was reassuring as I had slightly doubted whether they would arrive on time - I need not have been concerned. The flowers were beautiful, along with a candle gift that was an option on the website. I feel it was all good value for the lovely standard, presentation and service. The flowers were extremely well received which, of course, was the main thing. I would definitely use Floom again, without hesitation.”

Floom 5 star review on 25th January 2024

Helpful Report

(The Nunhead Gardener) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews