Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, was called when they didn’t have a particular stem & informed when delivered. Would recommend & will be using again. Thank you”

Helpful Report

(Mad Lilies) - Posted 2 years ago

“Communication was good. The associate let us know that the recipient was not home but re-delivered the next day.”

Helpful Report

(F For Flower) - Posted 2 years ago

“Our friends adored the bouquet from Floom.”

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(Blossom Flower Shop) - Posted 2 years ago

“The flowers were delivered in great condition! Will definitely be using this service again!”

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(Rachel Cho Floral Design) - Posted 2 years ago

“Great business and great flowers.”

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(My Blooming Business) - Posted 2 years ago

“Too expensive for has been delivered”

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(Flùr Flowers) - Posted 2 years ago

Hello!  We value all feedback received here at Floom. Our partner florist sees a beautiful connection between the art world and the magnificent exuberance of the natural form found in nature. They embrace that flowers are the biggest link between those two worlds, hence the name of your bouquet ordered - Van Gogh! Our partner florist created a stunning bouquet of vibrant orange roses, with accents of purple,blue and delicate greens for your recipient. All our wonderful florists take the utmost care, pride and joy in making all their arrangements, you are paying for their services, years of dedication and knowledge in their successful independently ran shops for a passion in what they do using high quality fresh flowers every time. We do hope your recipient loved their bouquet, and wish you many thanks for taking the time to review Floom!

Posted 2 years ago

“Worst flower service I’ve ever used in my life!!! Flowers never arrived, and then when they did it was the wrong bouquet. I also ordered a week an advance. I wouldn’t recommend this company to my worst enemy. It’s basically fraud.”

Helpful Report

(A&M Glendale Florist) - Posted 2 years ago

We value all feedback received here at Floom. We understand your disappointment and frustration experienced when an issue arose with your order. However, in your communications with us whilst trying to resolve the issue with your order we did ask for your understanding to the reasons for the error in the incorrect delivery status being made. Our partner florists work hard to complete all orders and rely on their delivery teams to provide accurate and correct information for all deliveries to know they are completed. This chain of communication was the cause of the order issues and once our partner florist was aware of this error they worked to resolve the problem. We are disappointed to read this review which we feel is using a strong term and could be construed as defamation of character. Your order suffered a delay to the chosen day of delivery and was successfully delivered the following day. A full refund was issued to you and all of the above information was provided to you via the email communications with us.

Posted 2 years ago

“So easy to set up the flower arrangement and they turned out so beautifully!!”

Helpful Report

(F For Flower) - Posted 2 years ago

“My mother in law was amazed by the quality of the flowers and ballloons we sent her for her brithday and reported that they were still beautiful 5 days after she received them!”

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(Lovely Blooms Decorations Corp) - Posted 2 years ago

“My daughter is delighted with the flowers, she said the delivery man was lovely Andy he flowers smell delicious and are very beautiful”

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(Essence) - Posted 2 years ago

“Literally amazing in everything”

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(Garden Rose) - Posted 2 years ago

“Happy with the whole process and recipient liked her flowers”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“It was easy to order a bouquet from Floom. The flowers were beautiful and they arrived on time.”

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(BloomsyBox) - Posted 2 years ago

“great selection, on time delivery and beautiful preparation”

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(My Blooming Business) - Posted 2 years ago

“Do not use this company!! They told me I had a “failed delivery” when I was literally home. They charged 20 dollars for same-day delivery and then didn’t deliver the same day. It was next day and the email I sent did nothing for me! I had to call several times :/ These were for my mom’s birthday and when they finally were delivered a day late the delivery was subpar. They didn’t come to my door, just honked and shouted my name from their car. Very rude and unprofessional. The flowers are pretty but the service was terrible.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hello, Thank so much for the review about Floom! Here at Floom we understand how important sending flowers is for our customers and recipient’s - we love to make someone’s day when they receive a beautiful gift!  We are so sorry that your order with us was not completed and received by your recipient on your chosen day. We have reached out to you via email to follow up with you further, and actioned a refund of the delivery fee for the delay and inconvenience caused with your order. We are sorry that your experience with Floom was not 100% as expected, we strive to provide the best service and outcome for all our valued customers. Best Wishes from Team Floom, we appreciate the feedback given and hope the recipient loved their bouquet!

Posted 2 years ago

“Easy to use and great customer service!”

Helpful Report

(Orchidya) - Posted 2 years ago

“Beautiful flowers and efficient early morning delivery.”

Floom 5 star review on 29th January 2024

Helpful Report

(PM Flowers) - Posted 2 years ago

“Easy service, great flowers with a good size and beautiful colours. Easy delivery despite being out the house.”

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(Stems Wilder) - Posted 2 years ago

“everything was great :)”

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(Morning Flowers) - Posted 2 years ago

“I had asked that the deliverer ring the doorbell when arriving with the flowers. The recipient was home when the flowers were delivered and no bell was rung, so they would have been left outside had I not seen the email noting the delivery. Flowers themselves are beautiful, though.”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

Thank you for taking the time to review us!   We value all feedback received here at Floom, we can see your order did have the instruction to Ring doorbell, our partner florists do their best to accommodate all requests made on all orders placed. We are sorry that on this occasion if those instruction notes were not followed by the delivery service used to complete the delivery to your recipient. We are pleased to read that the flowers themselves were beautifully received and do hope your recipient loved your thoughtful gift and we thank you for choosing Floom! Best Wishes Floom Team

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews