Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a customer for 3 years.. satisfied customer. Flowers in great shape and always presentable.”

Helpful Report

(Le Jardin Rose) - Posted 3 years ago

“Flowers were beautiful but a lot smaller than expected. For the price, there would have been a better bouquet from competitors”

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(Botanique Workshop) - Posted 3 years ago

“We are very pleased with your beautiful flowers and on time delivery! Your same day delivery at a reasonable fee was the reason we went with your business. Great decision! Thanks”

Floom 5 star review on 5th November 2022

Helpful Report

(Nigella SF) - Posted 3 years ago

“Flowers did not arrive”

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(Holly & The Ivy) - Posted 3 years ago

“So convenient! Easy to buy. Beautiful bouquet! Excellent quality flowers and gorgeous arrangement.”

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(A&B Flower Shop) - Posted 3 years ago

“Flowers arrived a few hours after ordering and they were even prettier than the photos!”

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(Green Fresh Florals + Plants) - Posted 3 years ago

“Excellent, very good service.”

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(Stems Studio) - Posted 3 years ago

“Very handy and value for money.”

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(Clapham Flowers) - Posted 3 years ago

“Send wedding flowers from a local shop, never showed up while I had promised the couple they would be arriving because the Floom customer service (which are impossible to reach especially jn weekends) were reassuring me they would...when they didn't they kept telling me they would the next day which didn't happen and long story short they reached out days later giving me 15% off and apologising with a standard message. Needless to say the couple never got the bouquet they deserved on their special day.”

Helpful Report

(Anastasia Flowers) - Posted 3 years ago

“Great service - exactly what I asked for. Would recommend.”

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(Flowers By Coley) - Posted 3 years ago

“The flowers were stunning and very speedy delivery will definitely be using you again and reccomending you to others”

Helpful Report

(Michelles Flowers) - Posted 3 years ago

“I am extremely upset by the service. Paid for same day delivery of flowers, they did not arrive… day 3 still not arrived… they have taken £55 from account. I sent several messages again yesterday - no reply. This was a very dear friends birthday, they have let me down, taken money and not responded…. Please please do not use this website to order flowers !!!”

Helpful Report

(Ruta Flowers) - Posted 3 years ago

“Very good website and same day delivery”

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(Rose & Mary) - Posted 3 years ago

“Had to call to find out where flowers were. Size and presentation of flowers very poor for the price.”

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(Luxe Petals) - Posted 3 years ago

“Pretty quick delivery also my girl loved uour flowers”

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(Crushed Pearl) - Posted 3 years ago

“The bouquet was extremely small for the price. I am disappointed in the size and price.”

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(Urban Flowers Chicago) - Posted 3 years ago

HI Laura thanks for taking the time to leave your review, all feedback is welcome. I can see the arrangement you ordered was described and shown in the website images as being in a small Mexican coffee cup and is a cute petite arrangement of artisanal blooms but I'm sorry you were disappointed and your feedback will be passed on to our florist partner.

Posted 3 years ago

“I really like ordering with Floom, it's super easy, convenient, and the flowers are always beautiful and come in a large selection to choose from. It's my number one place to order flowers online :)”

Helpful Report

(Beautiful Bunch Derby) - Posted 3 years ago

“Living in Pennsylvania IwWaited until the last minute to send flowers to my daughter in Birmingham UK. Floom was one of the only UK florists that could deliver the next day. Their prices were reasonable and there were no hidden service charges that showed up when the total came up! The beautiful arrangement was delivered on the date as advertised!”

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(Buttercups & Daises) - Posted 3 years ago

“Absolutely beautiful bouquet!!! My colleague wants to press the flowers so she can keep them! Will definitely use again!”

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(Essence) - Posted 3 years ago

“Great service, delivered very quickly”

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(Clapham Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews