Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Floom Delivered the most beautiful flowers I’ve ever seen”

Helpful Report

(La Petite Flower Shop) - Posted 3 years ago

“Very nice flowers and delivery service”

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(F For Flower) - Posted 3 years ago

“Beautiful flowers rapidly delivered. Thank you Floom.”

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(Ameera London) - Posted 3 years ago

“Flowers were disappointing. The picture of what I ordered looked nothing like what was delivered”

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(Beautiful Bunch Derby) - Posted 3 years ago

“The flowers were never delivered and took a few days to get word that it was not being delivered”

Helpful Report

(Metro Floral Decorators) - Posted 3 years ago

“Easy international transaction My friend said flowers were bright and beautiful. She loved them!”

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(Verdure Floral Design) - Posted 3 years ago

“The bouquet that I ordered for our anniversary arrived on time and it looked exactly as advertised : Beautiful !! Thank you and will order from them again!”

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(PM Flowers) - Posted 3 years ago

“I sent a bouquet of flowers to my favorite singer. You delivered it beautifully. She liked the roses very much and put them on her story and thanked me. Thank you”

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Posted 3 years ago

“Great service”

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(Rose & Mary) - Posted 3 years ago

“It arrived right on time, and was very well presented and fresh!”

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(Pot Pourri Flowers) - Posted 3 years ago

“We sent flowers from Australia to a large hospital and the team were really helpful to make sure the person received them! They call us and confirmed the ward and made sure they got to her! The flowers themselves were really beautiful too. Very happy with floom!”

Floom 5 star review on 1st November 2022

Helpful Report

(Buttercups & Daises) - Posted 3 years ago

“Great company! Delivery was on time and the flowers were beautiful. Totally recommend”

Helpful Report

(Timeless Blossoms) - Posted 3 years ago

“It was a very seamless and straightforward experience, from choosing the flowers to checking out. Appreciated that the delivery person brought the flowers to doorstep even though receiver was not home.”

Helpful Report

(Blooms By Cag) - Posted 3 years ago

“My mum was disappointed. We normally buy her flowers on her birthday. But, she said this bouquet wilted very fast, within a day or two.”

Helpful Report

(The Nunhead Gardener) - Posted 3 years ago

“First time ordering from floom and will be my very last. At first, they didn't deliver on the date I placed for same-day delivery, I placed the order around 11 am. I feel as if my day was wasted as I kept looking at my messages to see if they were sent or not, after 6 pm I rang customer service and they said to wait a bit longer but nothing. The next day I rang and someone said they will send out the flowers which did get sent out but the flowers were completely different. So I rang and they said they will offer a refund once they pick up the flowers. but the problem was I sent these flowers to someone who suffers from severe depression and who lost both parents in 2020 and 2021 so that was the last thing I was going to do. They agreed to a 15% refund which I still wasn't happy about the run around I just didn't need it and completely ruin the whole experience and was not worth the hassle. I just wished they got it right the first time so I didn't have to do all the chasing. All that time-wasting I just didn't need! plus you can see in the picture the discolouration on the small roses kinda wilting, which was not worth it. That was taken on the day the flowers were received”

Helpful Report

(Sweet Flowers East) - Posted 3 years ago

“I would recommend and I will be using Floom again. Used 3 times for flowers so far.”

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(Rachel Cho Floral Design) - Posted 3 years ago

“DId a great job with flowers and delivery”

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(Flowers By Coley) - Posted 3 years ago

“Lovely flowers! Was happy with my previous experience with Floom so decided to order again, but this time I received a "delivered" notification when the flowers were only on their way and had not arrived yet. This created a bit of confusion and I was not able to surprise the recipient as I had intended. But the recipient was really happy with the flowers nonetheless and I will still order from Floom again.”

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(Saints Flowers North) - Posted 3 years ago

“Good selection and speedy delivery”

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(Marys Florist) - Posted 3 years ago

“Needed to get flowers delivered on short notice during a busy time of year. I was able to find a gorgeous arrangement and have it delivered the next day, which meant a lot to the recipient. I appreciated that I was able to purchase flowers from a business local to where the recipient lived!”

Helpful Report

(Urban Flowers Chicago) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews