Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service on short notice and gorgeous flowers! Great company!!!”

Helpful Report

(BLOMST Los Angeles) - Posted 2 years ago

“Beautiful flowers as described, delivered promptly and nicely presented with a hand written card. Thoroughly recommended.”

Helpful Report

(Essence) - Posted 2 years ago

“Used same day service and there were no problems…receiver called to say how beautiful the snapdragon bouquet was. Ty for saving me with this last minute delivery!”

Helpful Report

(Floral N5) - Posted 2 years ago

“The flowers were beautiful; the communication and therefore customer service were poor. The website was not accurately updated with delivery info and the customer service agents were completely helpless and without any tools or information to help.”

Helpful Report

(The Blossom House) - Posted 2 years ago

Hello David, We are sorry your order was delivered outside of the stated delivery window we give of 10am to 6pm. Our partner florists are excellent artists that work hard to create & make beautiful arrangements for all customers. They do operate independently and often have a busy schedule, it is therefore not always possible to give real time updates at each moment but we do strive for an accurate status. We thank you for your feedback!

Posted 2 years ago

“From delivery to product this was an incredibly poor experience. I will not be using Floom again and will not recommend it to others.”

Helpful Report

(Flowers By Coley) - Posted 2 years ago

Hello Heidi, We are very sorry you would not use Floom or recommend our service to anyone else, this is most disappointing. Our team and partner florists work hard to achieve superb experiences for all customers. Our florist partners use different methods of delivery service and sometimes unexpected issues do occur. Our team did request you to provide further information, but we did not receive any further communication from you to resolve some of the feedback you gave. Thank you for taking the time to review Floom!

Posted 2 years ago

“Ordered some flowers from Floom and the process was very easy. Come to find out the florist was closed. Decided to just use local florist instead of Floom.”

Helpful Report

(Isa Bloom) - Posted 2 years ago

Hello Matt, Please accept our sincere apologies regarding your order experiencing a request to delay due to the florist being closed. As the delay was not accepted by you, (which we completely understand ! ) we regrettably had to cancel and issue a full refund. We do hope you will consider Floom for a future order!

Posted 2 years ago

“I am in the US and was sending flowers to a sick friend in the UK. Was very easy. She sent me pictures of the bouquet! They were beautiful! Better than the picture!”

Helpful Report

(PM Flowers) - Posted 2 years ago

“Prompt delivery..beautiful Orchid..just like the picture..highly recommend this company..”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

“Terrible service. Paid for same day delivery. Didn't seem to happen. Web site lists as "on the way" 12 hours after placing order. Customer service seems clueless. Chat useless, no one answers the phone. Oh well, only flowers for a seriously ill person - maybe you just don't care. Anyway, I'd urge avoiding this service completely. Premium prices for hopless service.”

Helpful Report

Posted 2 years ago

“I love floom for its quality and simplicity. So tired of the other mail order flower services that look like the cheapest store bought arrangements. They all cost around the same but flume stands out for its quality design and customer service.”

Helpful Report

(Secret Garden Rose) - Posted 2 years ago

“Lovely flowers delivered with care will buy again would have liked the option to have added a teddy or balloon to them”

Helpful Report

(Michelles Flowers) - Posted 2 years ago

“This is laughable. I get this request for feedback when the order that was meant to be delivered last Saturday has yet to arrive despite several promises from customer service that it will be delivered “today”. (“Today was the 31st of October, then it was the 1st of Nov, yet it has still not arrived.) at this point I have no trust in your system and just want a refund.”

Helpful Report

(The Epicurean Trader) - Posted 2 years ago

Hello Sherry, We are so sorry for the delay you experienced with your order, this was due to an influx of orders to the supplier of your item which caused fulfillment issues leading to order delivery dates being delayed. The information on updates was provided to you at every request and our sincere apologies that the order was received almost 1 week late.

Posted 2 years ago

“The flowers were beautiful and the delivery was so fast.”

Helpful Report

(Edie Rose) - Posted 2 years ago

“Excellent service!”

Helpful Report

(Sunny Florists) - Posted 2 years ago

“Always get wonderful thank yous for the beautiful flowers you send!”

Helpful Report

(Ode A La ROSE) - Posted 2 years ago

“Came a day late but ver good customer service, and got the delivery fee refunden”

Helpful Report

(Maurice Hyde) - Posted 2 years ago

“Excellent speedy delivery and stunning flowers!”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

“The recipient of the flowers was delighted with them - said they were gorgeous!”

Helpful Report

(Edie Rose) - Posted 2 years ago

“I ordered sameday delivery for an anniversary gift that was to be delivered last Thursday. By Friday I hadn't heard anything from the recipient which surprised me so I looked at the order status online and was shocked to see that it was still "with the florist". After trying to use the chat feature to locate the order I called and finally got through. The woman who assisted was also surprised and talked to the florist to find out what was going on. In the end, it was delivered 24 hours late, which missed the mark. No one offered any kind of compensation or refund, etc. Given the experience, I would NOT use Floom in the future because I have no confidence that a second chance would meet my expectations.”

Helpful Report

(Dragonfly Floristic) - Posted 2 years ago

Hello Steve! We are really sorry for the delay with your order and for being delivered 1 day late. Our florist partner received the order you placed after their cut-off time for Same Day Deliveries to be made. Unfortunately, we were not able to notify you sooner of the delay but upon contacting the florist they did let us know they were able to deliver the following day. My apologies for the late compensation of the delivery fee, this has now been actioned for you. We thank you for your feedback and hope you will consider Floom in the near future!

Posted 2 years ago

“Needed a delivery on sunday for my nieces birthday and it arrived on time and the flowers were same as shown on the photo. Thanks”

Helpful Report

(Longacres Garden Centre) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews