Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really happy with my order except it was delivered a day early which would’ve been okay but I wanted the flowers delivered on my friends birthday.”

Helpful Report

(Nigella SF) - Posted 2 years ago

“The flowers my mother received were beautiful and she was absolutely delighted. She told me they were delivered by the florist himself as he wanted to make sure they arrived safely. All her friends have commented on them. Having ordered the flowers from pictures on your website and seeing them in person since, they met my expectations perfectly. Thank you!”

Helpful Report

(Mr.co.flowerhouse) - Posted 2 years ago

“Ordered flowers for same-day delivery around 1 pm and they arrived by 5 pm, in New York City! The arrangement was artfully done and absolutely beautiful. Thanks, Floom!!”

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(Solim Flower) - Posted 2 years ago

“Excellent service and bouquet. The flowers are such a beautiful design!! I’m super pleased every time I order something from Floom!”

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(Rose & Mary) - Posted 2 years ago

“I ordered online, it was very easy and they even delivered the next day. The flowers were beautiful and my mother loved them...definitely would order from them again!!”

Floom 5 star review on 19th November 2023

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(My Blooming Business) - Posted 2 years ago

“I loved Floom! Such a good way to find independent florists rather than the bigger retailers who offer more standard arrangements.”

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(Saints Flowers) - Posted 2 years ago

“Beautiful arrangement and great service!”

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(La Fleurel) - Posted 2 years ago

“The order arrived 1 day later even if I paid the fee to have a same-day delivery.”

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(Carroll Flower Shop) - Posted 2 years ago

“Not quite like the picture a little disappointing as to what I paid but still very nice”

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(Lilac And Bloom) - Posted 2 years ago

“Excellent choice for celebrating from afar!”

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(Orchidya) - Posted 2 years ago

“I love the selection at Floom and the ease of ordering. My recipients are always blown away!”

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(Bloomie Flower Studio) - Posted 2 years ago

“Great same day delivery which totally saved me! Got a hilarious candle with it too which was fun!”

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(F For Flower) - Posted 2 years ago

“Great, huge and lovely! Will order again.”

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(Flowers On The Ave) - Posted 2 years ago

“Excellent experience”

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(Phillo) - Posted 2 years ago

“Easy to order and arrange. The bouquet sent was beautiful and well received”

Floom 5 star review on 17th November 2023

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(Cora Louise) - Posted 2 years ago

“Beautiful flowers and on time”

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(F For Flower) - Posted 2 years ago

“Easy to use, beautiful flowered and delivered on time.”

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(Lilac And Bloom) - Posted 2 years ago

“Worst service, late delivery will not be coming back as a customer.”

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(Floral Beverly Hills) - Posted 2 years ago

Hello Darcy, I'm so sorry our florist partner was delayed in completing your delivery. I see it was delivered before out 6PM cut off time but after your delivery address was closed and no longer accessible. We will ensure our florists are aware of business addresses and their closing times in the future, thank you for your valuable feedback.

Posted 2 years ago

“Stunning flowers! Came just as pictured on the website and quick same day delivery turn around was flawless!”

Helpful Report

(Blooms By Cag) - Posted 2 years ago

“Was excited to have flowers delivered Sunday to a friend/client on her birthday. I ordered them the day before and received an email her birthday morning saying they couldn't be delivered and gave me a refund and 15% off my next purchase. A waste of time and disappointment. Went with another florist that delivered a day later.”

Helpful Report

(Amor Sin Flores FC) - Posted 2 years ago

Hello Stacy, I'm so sorry we weren't able to complete the delivery of your order, we try out best to inform our senders of any issues prior to delivery and unfortunately your order couldn't be delivered on the day requested. We will continue striving to alert our customers of any order changes as soon as we can, thank you for your feedback.

Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews