Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered same day, absolutely beautiful big flowers, very fresh would defo recommend ❤️”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“I hadn't used Floom before. I guess I found it by accident. I needed some flowers delivered same-day to the restaurant I was taking my girlfriend. It was pretty great! I gave my name to the waiter at the counter and I watched as he grabbed the flowers and placed them on the table. My girlfriend saw none of this. We followed the waiter to the table and only then saw them. Later she said to me "That was pretty smooth having the flowers delivered to the restaurant". Damn straight baby! She loved it! I would also like to shout out to Abigails flowers, the florist who created the arrangement. Very sweet!”

Helpful Report

(Abigail's Flowers) - Posted 2 years ago

“I ordered from the US for delivery in the UK. Floom went over and beyond to ensure these flowers were delivered fresh, going to a second location to hand deliver it. The recipient told me the flowers were absolutely stunning”

Helpful Report

(Flowers By Oz) - Posted 2 years ago

“very good experience”

Helpful Report

(Carroll Flower Shop) - Posted 2 years ago

“I live in Colorado USA and needed to send flowers to someone in the UK. The process was so easy and they did the rest. I will definitely keep their information on file.”

Helpful Report

(Gardenia Of London) - Posted 2 years ago

“Wonderful delivery and beautiful flowers”

Helpful Report

(Lucy's Flowers) - Posted 2 years ago

“great job delivering flowers”

Helpful Report

(Forget Me Not) - Posted 2 years ago

“Flowers provided were cheerful and colourful, just as ordered. Delivered same day, as promised. Very happy recipient.”

Helpful Report

(Debbie Western Flowers) - Posted 2 years ago

“Different flower than ordered she still liked it therefore the two stars but that is unacceptable!”

Helpful Report

(The Flower Gallery) - Posted 2 years ago

Hi Mark, I am so sorry that substitutions were made to your order. While we do allow for some subs depending on stock availability, they should never be drastic. If a more drastic difference is necessary, we would always contact the customer beforehand for approval. If you haven't already, please feel free to send images of what the recipient received to support@floom.com. We'd be happy to make this better!

Posted 2 years ago

“Floom has an excellent selection. I love that it’s local shops. My order did arrive a little later than the window given, but they were very proactive in providing information. The flowers were really lovely”

Helpful Report

(Noble Garden Florist Weho) - Posted 2 years ago

“We placed our order late and needed same-day delivery. We had to pay a higher delivery charge, but it was well worth it. The flowers were beautiful and the recipient was pleased to receive them on the day. I also liked the updates on the delivery progress.”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“A disgrace. How does any decent florist think that delivering flowers to someone at 6:20am on their birthday is acceptable? It is not a difficult business - nice flowers to the right address at the right time - but somehow Floom manages to get it wrong. Their after-service was poor - when I complained about the delivery time I was told that at least the flowers arrived on the right day!!”

Helpful Report

(Raydiant Installations) - Posted 2 years ago

Hello, Thank you for taking the time to review Floom! We are sorry to hear that the 06;30am delivery was outside of our time frames as stated when placing an order. Our florist partner starts there service very early as they do have orders to fulfill independently of Floom - so I am sorry on this occasion our Floom delivery schedule was not applied to your order. The recipient answered the door promptly, we offer our apologies that the bouquet was received at a very early hour. We do hope you will consider using Floom again!

Posted 2 years ago

“Stock wasnt available as per the birder so substitutes were made with full disclosure I was updated every step of the way which was amazing”

Helpful Report

(Flower Station) - Posted 2 years ago

“Order arrived later than expected. You're not able to track delivery or communicate directly with partner florists, which would have been helpful features.”

Helpful Report

(Eleanors Florist) - Posted 2 years ago

Hello! Thank you for taking the time to review Floom! Here at Floom we serve to connect customers to our partner florists and by using our service is puts Floom at the heart of any communications both parties may need. We do not offer a real time update system and our florists work hard each day to create beautiful arrangements to send out on the day as per the orders received. We are sorry for any delay experienced in providing an order status update on this occasion, our florist partner made the delivery before the 6pm delivery window ended.

Posted 2 years ago

“Same day flowers delivered the following day wilted. Received excuses around building access only to later discover the delivery attempt was well after the 6pm time. Charged in full without refund even after my written complaints. Extremely poor malpractice.”

Helpful Report

(Moyses Stevens Flowers) - Posted 2 years ago

Hello Chevy, We are sorry to read your order was not received on the date as expected. Due to the delivery driver being unable to gain access to the building to complete delivery it was therefore necessary to return the flowers to the florist shop, a redelivery for the following day was promptly arranged and delivered the next morning. We thank you for your feedback!

Posted 2 years ago

“Very nice service.”

Helpful Report

(Black Orchid Flowers) - Posted 2 years ago

“Great Flowers - Lazy Delivery”

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(BloomsyBox) - Posted 2 years ago

“Flowers turned up on time and as described, not late and crushed like your competition. Thanks!”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“My recipient did not receive their flowers, despite receiving a notification saying they had been delivered (3 days late).”

Helpful Report

(Botanique Workshop) - Posted 2 years ago

Hello Ruby, We are really sorry for the issues you are experiencing with your order. The email notifications for delivery can be delayed at times, however the issues lay with the courier delivery service. During our communications with you upon learning the order had not been received, the proof of delivery photo alerted us to the error the courier service had made regarding the recipient's address. We worked quickly with our florist partner to resolve this issue for you and we continue to monitor the courier delivery service. Thank you for your feedback!

Posted 2 years ago

“Floom offers a wonderful variety of beautiful options at various price points from local specialty florists.”

Floom 5 star review on 7th November 2023

Helpful Report

(Seasons A Floral Design Studio) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews