Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a really bad experience using Floom. I ordered this adorable, quirky bouquet from a florist that looked very experienced based on her photos and the bouquet that arrived was… horrendous. It’s hard to make flowers look ugly, because they’re so beautiful. The bouquet was mostly dark heavy shiny round leaves (which weren’t supposed to be included). I’m shocked the florist felt comfortable dropping it off, to be candid. I reached out to customer service and no one responded. I won’t use Floom again.”

Helpful Report

(LEF) - Posted 1 year ago

Hello, Thank you for taking the time to review your experience with Floom. We are sorry to hear your order was received with some substitutions made to some stems. We do ask our partner florists to communicate any changes made to arrangements prior to delivery so that we can inform our customers of the flowers that are unavailable. It does not appear that this process was not followed, we did not receive any communications to know the flowers would arrive looking different to what was viewed and purchased on the website. The team here at Floom received your email and duly replied, however we did not receive a further contact from you to understand how you wished to proceed, as we offered a re-delivery to resolve and rectify the issues highlighted to us. Best Wishes from Floom

Posted 1 year ago

“I ordered the Cosmo from Floom for my sisters birthday only to be sorely disappointed and misled. None of the flowers or greens that were advertised on the website in the description or on the photo were what was delivered, we received a small, cheap and very pink bouquet instead of the lush, neutral and expensive bouquet that was ordered and paid for. I tried to reach out to support, to the live chat, replied to the email from my order and to a generic email I received from a customer support person with zero response from anyone. This has prompted me to leave a poor review which I think is deserved. I merely want what was ordered and paid for to be delivered to my sister and some semblance of effort to respond to me. I wouldn’t recommend this company and will not be using them in the future.”

Helpful Report

Posted 1 year ago

Dear Janice, Thank you for taking the time to leave us your review. We apologise for the inconvenience caused by having the wrong flowers delivered. This was due to a human error and we are so sorry for this. Our colleagues provided you with a full refund as discussed via emails. We would love to have you back so we can make the things right for you. Warm wishes, Floom Team

Posted 1 year ago

“I ordered flowers to be delivered three days ago and they have not yet been delivered nor have I yet been compensated.”

Helpful Report

(BloomsyBox) - Posted 1 year ago

Hi Brianna, Thank you for taking the time to leave us a review. I have looked into your case and I can see that the customer support team are currently in communication with you regarding a delay to your order due to a third party courier issue. The team have refunded the delivery fee that you paid in light of this delay and are doing all they can to resolve this as quickly as possible for you. We understand how disappointing it is when delivery issues occur and we want to sincerely apologise for this unforeseen delay. If there's anything else that you need in the meantime, please email support@floom.com. Kind regards, Team Floom

Posted 1 year ago

“Flowers weren‘t delivered, interaction with customer support was a huge waste of time and not helpful at all.”

Helpful Report

(Floritta) - Posted 1 year ago

Dear Fabian, Thank you so much for taking the time to share your feedback on your experience with Floom. We truly appreciate your valuable input and we sincerely apologize for the disappointments you faced. We are sorry to hear that your flowers weren't delivered as expected and that your interaction with our customer support was disappointing for you. We have looked into your order and I can see that the customer support team were in communication with you frequently and are endeavouring to rectify the situation regarding your order with our florist and delivery partner. Whilst awaiting this resolution, if you wanted to reach out to regarding your order, we invite you to contact support@floom.com Once again, we apologize for the inconveniences caused and please be assured that we are working hard to resolve this for you. Best regards, Team Floom

Posted 1 year ago

“Based off the photo I chose I thought I’d get a nicer bouquet of flowers. What arrived wasn’t what I wanted at all.”

Helpful Report

(Flowers By Coley) - Posted 1 year ago

Dear Marissa, Thank you for your review of your recent order & delivery from Floom!  We would like to look into this further, as we are keen to understand more from you based on the highlighted issues in your review. The team have sent you an email to resolve any issues with the quality and standard of the flowers received. We look forward to hearing from you. Many thanks and Best wishes from the Floom Team

Posted 1 year ago

“Ordered flowers for delivery by end of day (6 pm), received an email at 4:45 saying flowers were “delayed” but not explaining when they would be delivered. They offered cancellation for a refund but it was really frustrating because that last minute notification didn’t give me enough time to find another place that could deliver that day and I was trying to get my friend some flowers prior to a big surgery. They also didn’t clarify what “delayed” meant until the following day. Not reliable and I wouldn’t use again.”

Helpful Report

Posted 1 year ago

Hello Julia!   Thank you for taking the time to review Floom. We are so sorry that the email sent informing you of the delay was missing crucial information in this communication by letting you know delivery would be for the following day. As a Marketplace we work with our partner florists to manage order issues as they arise, we do send our sincere apologies that the unexpected and unforeseen situation experienced by the florist meant all deliveries scheduled in the afternoon, were not able to be completed.  We thank you for choosing Floom and we do hope you will give us another try in future! Best Wishes from the Team at Floom.

Posted 1 year ago

“Disappointing experience. Was informed the delivery wouldn’t be made at 5.30pm on the day it was meant to be delivered, which meant I didn’t have time to look into alternative options.”

Helpful Report

(Petals In The Mist) - Posted 1 year ago

Hi Matt, Thank you for taking the time to provide us with your review. We are sorry to hear that you had an unpleasant experience with us, we are so sorry about this. There was a logistic issue on our partner side. We would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

“Horrible experience. Notified me to say flowers delivered and 3 days late and flowers were never delivered, absolutely unreliable”

Helpful Report

(Orchid Republic) - Posted 1 year ago

Dear Wei Yean, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We truly appreciate your honesty and bringing the delivery issue to our attention. We are so sorry to learn that there were delivery issues in this instance. I can see that our customer support team are currently in communication with the florist regarding this order and please rest assured that we are working hard to ensure a successful resolution of this issue for you. Our customer support team will be back in touch with you shortly but in the meantime, please email support@floom.com if there's anything else that you need in relation to this order. Warm regards, Floom Customer Support

Posted 1 year ago

“The order was delivered on the next day with 24 hour delay”

Helpful Report

(Patricia’s Gift And Flowers) - Posted 1 year ago

Dear Aleksandra, thank you so much for taking the time to provide us with your valuable feedback about your recent experience with Floom. We truly appreciate your honesty and openness in sharing your concerns. Firstly, we would like to apologize for the inconvenience caused by the delayed delivery of your order. We understand the importance of timely delivery and we sincerely apologize for falling short on this occasion. At Floom, we strive to provide our customers with exceptional service, and it is disheartening to hear that we did not meet your expectations this time. However, we are glad to see that the flowers were rated highly upon receipt. Thank you for choosing Floom, and we sincerely hope for an opportunity to make it up to you in the future.

Posted 1 year ago

“The flowers never arrived but were marked as delivered. I placed the order four days in advance because it's a holiday and everything shuts down Wednesday. I've never had this happen with any local florist I've used. Floom destroyed my holiday and took my money to not deliver what I paid for. Never using this overseas floral dispatch ever again.”

Helpful Report

(Terminus 330) - Posted 1 year ago

Hello, thank you for taking the time to leave us a review. We know how disappointing it is when an order doesn't go to plan. Our intention is always to provide an exceptional experience from when you first order to delivery and we are so sorry that this time, we let you down. We have taken a look at your order details and can see that a full refund was processed back onto your original payment method in light of this error. Going forward, we are working with our internal teams to ensure this experience is not repeated and we hope you may give us another chance in the not too distant future.

Posted 1 year ago

“The flowers appeared to be dead and weltered. Very disappointing as it was my sister’s 30th birthday. Please provide a refund.”

Helpful Report

(Andrea's Flower Shop) - Posted 1 year ago

Dear Natassja, Thank you so much for taking the time to provide us with your feedback on your recent experience with Floom. We genuinely appreciate your honesty and value your input as it helps us improve our services. We would like to extend our sincerest apologies for the disappointment you faced when the flowers arrived appearing dead and wilted, especially on your sister's special occasion. We understand how crucial it is for everything to be perfect on such an important day. Once again, we are truly sorry for the inconvenience caused, and we thank you for bringing this matter to our attention. Should you have any further concerns or if there is anything else we can do to make things right, please don't hesitate to reach out. Warm regards, Floom Customer Care Team

Posted 1 year ago

“I ordered a US$150 bouquet of tulips for same-day delivery from floom, but the bouquet arrived late and was predominantly orange flowers instead of tulips as requested. This deviation greatly disappointed me and affected my best friend's birthday celebration negatively. Despite being a loyal customer appreciative of floom’s support for local businesses, this experience fell short of expectations. I have requested a full refund for the bouquet delivery and hope Flume addresses these issues promptly to maintain customer trust. Overall, my recent experience with Flume was disappointing due to order accuracy and customer satisfaction issues.”

Helpful Report

(Art Bloom) - Posted 1 year ago

Dear Stelli, Thank you for taking the time to leave us a review. We have looked into this for you and we could see that our colleagues tried to get in touch with you to look for your approval to substitute some of the tulips (our partner florist had issues with stock fulfilment on the day). As we could not get a response from you before the cut of point for delivery on the requested date, our colleagues approved the delivery for you to make sure that your recipient will receive the order on your requested date. We are sorry to hear that you are not happy with the order delivered but we did our best to make sure that your recipient will receive flowers on your behalf on the requested date. We would love to welcome you back so we can make it up to you. Warm wishes, Floom Team

Posted 1 year ago

“I ordered for my daughter’s birthday and it was never delivered although I was notified of delivery. I contacted you guys and till today there’s been no response. Not even an acknowledgement of my issue. Horrible service. I just want my money back.”

Helpful Report

Posted 1 year ago

Dear Adjoa, Thank you for taking the time to leave us a review. We are so sorry to hear that you your order was not delivered. Our colleagues replied to your email asking to kindly confirm the delivery address. We haven't receive any response to that email. We will be glad to assist you further and get this sorted for you, we only need your reply to our email. Warm wishes, Floom Team

Posted 1 year ago

“ANNIVERSARY FLOWERS NEVER ARRIVED. CUSTOMER SERVICE WAS TERRIBLE. WONT USE AGAIN.”

Helpful Report

(Le Daisy Flower Shop) - Posted 2 years ago

Hello!  Thank you for taking the time to leave your feedback regarding your Floom order.  We are disappointed to learn the delivery was not received by your recipient, we are sorry we were unable to complete delivery on your chosen day. We have issued a full refund for you.  Please accept our sincere apologies as we do not wish to disappoint any of our customers that choose Floom for a special occasion.

Posted 2 years ago

“Hi while the logistics worked well for next day delivery. I specifically ordered tulips but small pink roses were delivered, a small thing but my friend is not a fan of roses! I wanted the tulips so it felt annoying to then have to complain. I was told to get a picture of the roses but I didn't want to do that and spoil the birthday wishes. I wont be using them again, Lorraine”

Helpful Report

(Floritta) - Posted 2 years ago

Dear Lorraine, Thank you so much for taking the time to provide us with your valuable feedback about your experience with Floom. We truly appreciate your honesty and we want to sincerely apologize for the inconvenience caused. We are glad to hear that the logistics of the next day delivery worked well for you. However, we completely understand how disappointing it must have been to receive small pink roses instead of the tulips you specifically ordered. We apologize for the inconvenience this caused, especially considering your friend's preference for tulips. We apologize for any frustration caused by our request for a picture of the roses. We understand that you didn't want to spoil the birthday wishes by taking a picture of the flowers. However this is our typical policy when dealing with a complaint, and we apologize for the inconvenience it caused you. Once again, Lorraine, please accept our sincerest apologies for any inconvenience caused. We truly appreciate your understanding, and we hope to have an opportunity to make it up to you in the future. Kind regards, Floom Customer Support

Posted 2 years ago

“I ordered a boquet of peonies for 125 pounds (GPB). When they arrived (and whilst, as a natural product, some variation is expected) the overall arrangement (in my opinion) looked shabby for the price when compared to the same flowers bought in the past from high-street flower shops. I spoke to customer service (and offered to allow them to come and collect them). A day later I received a reponse (which I summaraize as) that my assessment was wrong and the flowers were fine. I was also offered a 15% discount as an applogy, which is the same discount you get for just leaving a review.”

Helpful Report

(At Florist Ltd) - Posted 2 years ago

Dear John, Thank you so much for taking the time to share your feedback about your recent experience with Floom. We genuinely appreciate customers like you who provide us with valuable insights and provide us with an opportunity to learn from your experience. Warm regards, Floom

Posted 2 years ago

“Failed to deliver”

Helpful Report

(Garden Of Eden Flowers) - Posted 2 years ago

Hi William, Thank you for choosing Floom! We are sorry we were unable to deliver your flowers, which was due to a delay from our partner florist which ultimately caused the order cancellation. We hope that next time we will be able to surpass your expectations and make a sucessful delivery to your recipient!

Posted 2 years ago

“Received a dying flower and missing flower for my order, along with my delivery instructions being completely ignored. Floom declined to do anything about it. This isn't the first time, it's the 2nd and it's going to be the last as I'm taking my business elsewhere and never recommending this service. Expensive flowers should be 100%alive and looking like the price that was paid. If you can't hold up your end, a complaint with the BBB will filled. And your didn't keep your end.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hi Antonio, Thank you for your review. We apologise for the delivery driver not following your delivery instructions during the delivery. Also thank you for emailing us regarding your order. We have taken a look at your order and from the images sent, all stems were included in your bouquet. We do apologise for the slight damage on the one flower. We have emailed you a discount code for the inconvenience during delivery and damge to one of the stems however if you want to discuss anything further with us, please do get back in touch with our customer support team via email, live chat or call.

Posted 2 years ago

“Terrible, took money from my account before delivery then didn't deliver and said there would be a two day delay. Racket, will refer to consumer protection authority.”

Helpful Report

(Montpelier Flowers) - Posted 2 years ago

Dear Ruth, Thank you for taking the time to provide feedback on your experience with Floom. We sincerely appreciate your willingness to share your thoughts and concerns with us. We would like to apologise for the unfortunate circumstances you encountered. We understand that having your order delayed is not ideal. Please rest assured that this is not the level of service we strive to provide to our valued customers like yourself. Once again, we apologize for the inconvenience caused, and we genuinely appreciate your understanding. We strive to make things right and restore your trust in our services

Posted 2 years ago

“After being a longtime employer of Floom, I was disappointed with my last experience and the lack of grace I was given with customer service.”

Helpful Report

(Andrea's Flower Shop) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews