Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time, and exactly as requested.”

Helpful Report

(In Bloom) - Posted 3 years ago

“Beautiful arrangement delivered on time. My niece loved the flower bouquet, it made her feel very special and me a star. Thanks”

Helpful Report

(Noble Garden Florist Weho) - Posted 3 years ago

“Customer service is terrible. I was sent a plant as a gift from my family that was instructed to be left in the secured building I live in. That did not happen. When contacting them back they instructed me to go knock on my neighbors door to check if they had my package! After they insisted, I went ahead and did that, turns out they didn't get it either. After contacting them back with an update about what happened for them to hold responsibility for their mistake, they decided to ignore my attempts to reach out. I then sent them an email threatening to set a charge back from my bank, only then did they respond back and decide to refund me, instead of properly sending me my order as I instructed. I have ordered 100s of packages, no one has ever decided to knock on a neighbor's door and 'supposedly' leave it with them. Such a disappointment for ruining a birthday gift like that. I have set an order from another company of course. Do not order from Floom.”

Helpful Report

Posted 3 years ago

“I did not receive my flowers yet. Pls reply my emails and queries about this.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“Excellent service, delivery was on time and flowers were lovely!”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“Ordered flowers to be delivered on the same day and the delivery fast and the flowers amazing”

Helpful Report

(Floral Designer) - Posted 3 years ago

“Great bouquet and timely delivery!”

Helpful Report

(Urth Gardens FC) - Posted 3 years ago

“No flowers was actually delivered. The courier came at 10 pm. Left the flowers nobody knows where. Customer support hadn’t helped after 3 days the order had to be delivered. Even more, they stopped to answer.”

Helpful Report

(A&M Glendale Florist) - Posted 3 years ago

“same day delivery on Sunday! fantastic....”

Helpful Report

(Central Flowers Walthamstow) - Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

“Ordered for same day delivery and the arrangement was beautifu!”

Helpful Report

(Solim Flower) - Posted 3 years ago

“easy to order and, unlike 1800 Flowers, the flowers you order are better in person than pictured! Delivery associates are also very pleasant!”

Helpful Report

(Orchid Republic Santa Monica) - Posted 3 years ago

“Great, thank you”

Helpful Report

(PM Flowers) - Posted 3 years ago

“The flowers were not as seen online. Very disappointed and would like a refund.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Absolutely beautiful flowers :)”

Helpful Report

(Bimba) - Posted 3 years ago

“Flowers were beautiful :-)”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Floom delivers beautiful arrangements to my friend in London (I'm in US). They always arrive on time and they make her so happy. The floom website is easy to use. They have a price range for any budget, so it is affordable for me to send her flowers from time to time. I love Floom!”

Helpful Report

(Big Bang Flowers) - Posted 3 years ago

“Floom is great for online ordering.”

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“It was absolutely wonderful”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Flowers even better than the picture . !Very pleased”

Helpful Report

(Flùr Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews