Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

Write Your review

Tell us how Floom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful flowers and delivery prompt”

Helpful Report

(Meade's) - Posted 3 years ago

“Great service and lovely flowers !”

Helpful Report

(The Flower Girl Birmingham) - Posted 3 years ago

““The most beautiful arrangement I have ever received” told me the person I sent flowers :) easy ordering, timely, smooth process. Very satisfied with this purchase. Highly recommending.”

Helpful Report

(Blossom Flower Shop) - Posted 3 years ago

“very happy with the service and the flowers are fantastic. they look beautiful and smell georgus”

Helpful Report

(Yasmine Florist) - Posted 3 years ago

“Very poor experience. Paid £66 for a bunch of flowers for a birthday, to be delivered next day. Didn’t turn up until 2 days later (couldn’t get through to speak to anyone on contact number) and when bunch delivered, was not at all representative of what I had ordered. Avoid. Bloom and Wild much better”

Helpful Report

(Belle De Jour- Floom Collection) - Posted 3 years ago

“My flowers were never delivered. Then they sent me a message saying delivery was attempted but the “office” was closed. There was never an office; it is a hospital providing care to our most vulnerable people.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“Flawless experience. Highly recommend.”

Helpful Report

(The Bath Soft Cheese Company) - Posted 3 years ago

“Ordered it to be delivered on Wednesday and still not arrived…”

Helpful Report

(Bloom House) - Posted 3 years ago

“The flowers were gorgeous and my partner loved them. Score would have been 5 star. However, the flowers arrived a day late. I paid $19.99 for same day delivery. When I tried to figure out why the flowers were so delayed, I could not reach as Floom representative by phone because it was after hours. And I tried using the website chat box feature and the online system did not allow me to communicate my issue. It said there would be a chat box at the left hand corner of the screen and it wasn’t there. I expected to come home and see that my partner received the flowers. Instead I waited in the evening and nothing arrived till the following day and I did not receive notification of delay or that I would have my money returned for the same day delivery purchased. I see there’s an offer for free delivery if I leave a review by the 15th. Which is appreciated. But it would have been more appreciated if there had been communication about the delay, the same day delivery charge removed and returned, and an acknowledgment of the error made. It was a special surprise missed for the intended day. However, my partner does like the flowers. That’s why I gave 3 stars.”

Helpful Report

(Park Florist Martinez) - Posted 3 years ago

Hello Melvin, I'm so sorry your order was delayed by one day. We understand how important it is for your recipient to receive their order on the date requested. We will go ahead and submit a delivery fee refund for you due to the delay, please allow 5-7 business days for processing. If you have any further questions or concerns please email us at: support@floom.com

Posted 3 years ago

“My first time using Floom. Will definitely use them again. Flowers arrived on time and looked exactly like the photo.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Normally very good but I’ve just heard these flowers weren’t received. Very disappointed as they were for a special occasion. Please refund me in full. Thank you”

Helpful Report

(Forever Green Florist Limited) - Posted 3 years ago

Hello Mary, We're so sorry your delivery wasn't completed. We haven't been able to reach the florist for an update. We will go ahead and submit a full refund on your order right away. Please allow 5-7 business days for processing, thank you.

Posted 3 years ago

“Flowers that were delivered was not the flowers chosen on the website. Once order was placed never received an email. Confirmation.”

Helpful Report

(Seasons A Floral Design Studio) - Posted 3 years ago

“These roses were a hit. I sent them to a friend who just had a pet loss, and she exclaimed at how beautiful and full-bloomed they were, and how delightful they smelled. Albeit in full bloom, she was able to enjoy them for about a full week. She's also happy that I introduced her to a great new flower shop!”

Helpful Report

(Black Orchid Flowers) - Posted 3 years ago

“Easy website to navigate, lots of choice, prompt delivery - would absolutely use again.”

Helpful Report

(Parsons Floral) - Posted 3 years ago

“It was great experience! They are amazing. The florist even called me to make sure it was ok to leave in the back!”

Helpful Report

(Jean Pascal Lemire) - Posted 3 years ago

“The flowers arrangement was aesthetic and contemporary. Wonderful job!”

Helpful Report

(Kingfisher Flower Shop) - Posted 3 years ago

“Lovely flowers for a difficult situation”

Helpful Report

(Ronny Colbie) - Posted 3 years ago

“Great! Great! Great! Great! Great!”

Helpful Report

(Floral Event Production) - Posted 3 years ago

“I didn’t got my oder. Actually I ordered bouquet for friend and never received.”

Helpful Report

(Sofi La Fleur FC) - Posted 3 years ago

We're really sorry there were issues with your order this time around Ioanna. I can see our CS team have resolved this with you now and we will be following up internally to ensure this doesn't happen again!

Posted 3 years ago

“Gorgeous, fresh flowers that looked even better than the photo.”

Helpful Report

Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews