Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My package still hasn't arrived 3 days after purchase even though I've paid for next day delivery, hoping it would reach my girlfriend on our day off work. it did not.”

Helpful Report

(My Table) - Posted 3 years ago

“Courier was awful and requested extra money just to get the flowers there on time. Was so rude.”

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(Yuki Flowers Oxford) - Posted 3 years ago

“Quick and reliable with a fantastic range of florists.”

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Posted 3 years ago

“Beautiful flowers easy delivery thank you!”

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(Amor Sin Flores FC) - Posted 3 years ago

“The ordering proceas was very good but the flowers were not even close to what was showing in the picture on the website..”

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(Anastasia Flowers) - Posted 3 years ago

Hi there., thanks for taking the time to leave us a review, we are so sorry that your arrangement was not as expected and want to help you so our customer support team will reach out to via email to see if we can make this right for you

Posted 3 years ago

“Will never use again! Purchased flowers for next day delivery and they were not delivered. Terrible customer service.”

Helpful Report

(Flower Nest) - Posted 3 years ago

Hi Robert, thanks for taking the time to leave us a review, I'm so sorry we let you down on such an important day, our florist partner had IT issues and unfortunately missed your order. I can see we offered a delayed delivery but this was not appropriate as your order was so time sensitive so we processed a full refund but I completely understand that this does not make up for missing your anniversary and can only apologise again as we truly appreciate your support.

Posted 3 years ago

“The flowers arrived on time and looked absolutely perfect! My mom was so happy about the gift :)”

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(Finer Flora) - Posted 3 years ago

“Very reliable and beautiful flowers”

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(New York Blooms) - Posted 3 years ago

“I ordered an arrangement for my friend who just had a baby and the flowers delivered were nothing like the photo on the website. it was supposed to be a peony but instead it was a bouquet of small cheaper flowers. Very frustrating - they should have delivered another one as a compensation but they just gave a small discount”

Helpful Report

(LEF) - Posted 3 years ago

Hi Evangelia, thanks for taking the time to leave us your review, we are so sorry you were disappointed that the peony was missing from your arrangement, as its coming to the end of the peony season our florist partner did not have any of high enough quality to send out so they added in other stems to the same value rather than cancel your order but you should have been notified of this in advance of sending out so apologies this did not happen on this occasion. As peonies were not available it was not possible to send out a replacement bouquet which is why we refunded the cost of the missing stem. We hope you'll give us another chance in the future as we truly appreciate your support.

Posted 3 years ago

“The lady was super sweet and rang me to say that they didn't have any good peonies and suggested some other flowers that were of great quality. I really appreciated this touch”

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(Rose & Mary) - Posted 3 years ago

“Quick and easy - a beautiful bouquet and a happy customer! What more can you want.”

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(San Diego Floral Design) - Posted 3 years ago

“I use Floom from Southern Nevada to my daughters home in Hampshire UK. One of the florists on the site is a local one to her where we enjoy looking at all the beautiful choices when I am home in the UK. They just do enchanting work and are totally reliable. I never have to worry about quality or what I choose. It makes a huge difference . They are totally the best .”

Helpful Report

(Moutan Florist) - Posted 3 years ago

“Didn’t deliver the day they were supposed to and claims to have delivered the next day, in the late afternoon, but the recipient never got it. She lives in a perfectly safe neighborhood so my guess is, they were never actually delivered. Don’t waste your time, money, or energy—this company is a SCAM.”

Helpful Report

(Corner Flowers Inc) - Posted 3 years ago

Hi Allison, thank you for your review. I am so sorry for the disappointment you have experienced with your order not arriving with your recipient on time. I can see you have been in touch with our customer service team and we are currently following up on your complaint with our partner florist. We are keen to resolve this for you do appreciate your patience in the meantime.

Posted 3 years ago

“The best flowers I have seen online”

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(Botanique Workshop) - Posted 3 years ago

“Easy to use website and timely delivery. Good service.”

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(Gardenia Of London) - Posted 3 years ago

“Excellent communication and beautiful flowers as expected per photo.”

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(Noble Garden Florist Weho) - Posted 3 years ago

“Great service”

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(Rachel Cho Floral Design) - Posted 3 years ago

“The flowers are incredibly expensive for what i received.”

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(Zita Elze) - Posted 3 years ago

Hi Nabila, thank you for your review. We are sorry to hear you were disappointed with your order and are keen to look into this for you. Please could you send images of the bouquet received to the Customer Services Team at support@floom.com so we can investigate this further with our partner florist for you.

Posted 3 years ago

“Flowers were fresh; arrangement was exceptional!”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“I ordered flowers delivery for my manager's birthday, she is one of the directors of the company. The flowers arrived completely different from what I have ordered. I haven't been informed that flowers were not in stock, the florist just sent a different bouquet which wasn't to my taste at all. I sent an email to Floom with one photo which I received from my colleague, and Floom replied requesting more photos of the bouquet otherwise as I was told they are not able to discuss it with the florist. It is inappropriate for me to request my senior colleague to send me more photos of the bouquet I've sent for her birthday and I explained it to Floom. But they still requested more photos and it has been a week now and nobody got back to me. Very disappointing nd poor communication.”

Helpful Report

(Louise's Flower Boutique) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews