Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointing flowers not the same Shown on website. Over priced.”

Helpful Report

(Sweet Flowers East) - Posted 3 years ago

“I ordered the Amaryllis bouquet for a friend whom is very knowledgeable about the variety and care of flowers, so it made me slightly nervous to get it right. No need to worry though, they were absolutely beautiful and she was so thrilled with them. The ordering and delivery process was excellent. Would definitely recommend”

Helpful Report

(Flowers By Kiki) - Posted 3 years ago

“Great service, beautiful flowers.”

Helpful Report

(Garden Of Eden Flowers) - Posted 3 years ago

“Ordered some flowers and paid for same day delivery, flowers did not turn up my partner was so upset”

Helpful Report

(Ruta Flowers) - Posted 3 years ago

“Ordered flowers for next day delivery and they never turned up. Most annoyingly there was no update to keep me informed, had to chase. In the end the order was just never delivered and refunded eventually…”

Helpful Report

(My Table) - Posted 3 years ago

“very reliable service at very short notice - posted some flowers for me same day on 23rd December! thank you so much”

Helpful Report

(Buttercups & Daises) - Posted 3 years ago

“My order was cancelled”

Helpful Report

(Northern Lights) - Posted 3 years ago

“I sent some flowers to my sister- they arrived the same day as promised and she loved them. Will definitely use again.”

Helpful Report

(F For Flower) - Posted 3 years ago

“very happy with the service and the flowers were lovely”

Helpful Report

(The Flower Fairy) - Posted 3 years ago

“Beautiful 😍”

Helpful Report

(Knightsbridge Flowers) - Posted 3 years ago

“Fast careful service for a beautiful arrangement from a local florist. Far superior to unreliable online carriers that destroy flowers via shipping.”

Helpful Report

(Solim Flower) - Posted 3 years ago

“Your website indicated my order would be delivered on Boxing Day but they were not delivered until December 28th.”

Helpful Report

(Beautiful Bunch Derby) - Posted 3 years ago

“Order was cancelled - will use Interflora in future.”

Helpful Report

(Flowers Unlimited) - Posted 3 years ago

“Beautiful selection, prompt delivery and great quality. Highly recommend!”

Helpful Report

(Lilac And Bloom) - Posted 3 years ago

“Delivered flowers are not as per picture. Not worth 135£”

Helpful Report

(Floritta) - Posted 3 years ago

“very stressful experience with Floom over the flower bouquet delivery. My delivery had been rescheduled 2 times and the worst part that you cannot get in touch with customer service easily. They reply on the emails with great delay. And when you call , surely no operators available ever. I regret ordering flowers at FLOOM.”

Helpful Report

Posted 3 years ago

“I am a US Armed Forces member stationed overseas. Returning from deployment I wanted to add one more special gift for my significant other who is back home in the states. FLOOM had the selection and made it easy to see who would be available to deliver same day on Christmas Eve and Christmas Day. The arrangement selection was vast and had all ranges of quantity, diversity and pricing. Delivery was within the hours they advertised it would be and communication the arrangement had been delivered was given as well. Will certainly use FLOOM again!”

Helpful Report

(The Flowers) - Posted 3 years ago

“Order was claimed as delivered but never arrived. Won't be using Floom again.”

Helpful Report

(Noble Garden FC) - Posted 3 years ago

“on time service”

Helpful Report

(Zita Elze) - Posted 3 years ago

“great delivery!”

Helpful Report

(Sol Ambiance) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews