Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My flowers were never delivered; my complaint was ignored. Terrible business.”

Helpful Report

(FLWRS Mood) - Posted 3 years ago

“I've sent flowers three times now all over the UK and they've always been fresh, beautiful and loved. I would always use FLOOM for my UK orders.”

Helpful Report

(Monstera Floral Design) - Posted 3 years ago

“Beautiful flowers arrived on the day, and are still going strong and much appreciated now, two weeks later:)”

Helpful Report

(Flùr Flowers) - Posted 3 years ago

“Paid for delivery 23rd, no word of where or when delivery will be, still not arrived”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“I’ve ordered from Floom a few times from Australia to deliver to England. The deliveries have been on time and the flowers have always been beautiful!”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Easy online purchasing. Sensibly priced. Delivered on time. Thank you”

Helpful Report

(Zita Elze) - Posted 3 years ago

“It’s cheeky to ask for a review when I have no product to comment on. Failed to arrive.”

Helpful Report

(Flower Connection UK) - Posted 3 years ago

“Wrong flowers sent”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

“Absolutely gorgeous flowers. Everything fresh and delivered on time”

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(French Florist FC - Westlake Village) - Posted 3 years ago

“The intended recipient didn't receive the order...”

Helpful Report

(Yuki Flowers Oxford) - Posted 3 years ago

“Floom keeps promising me discounts for leaving reviews. First a chance to win a 50 Pound bouquet for a Google review, and now 15% off for this review! Too bad they never did what I paid them 122 pounds to do - deliver flowers to my wife that my son picked out. The site shows they were delivered, nobody answered on the help chat, and my wife received no gift. Thanks Floom.”

Helpful Report

(Rushes) - Posted 3 years ago

“Beautiful large bouquet and came on time as promised. Great value for money”

Floom 5 star review on 25th December 2022

Helpful Report

(Floral Creations London) - Posted 3 years ago

“Still waiting on delivery. Two days past delivery date”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Arrangement was absolutely beautiful and delivered very quickly - just as promised.”

Helpful Report

(Marys Florist) - Posted 3 years ago

“Hit and miss depending on florist Last order was very late and florist didn’t even provide an update until I chased”

Helpful Report

(Flowers & Plants Co) - Posted 3 years ago

“I was highly disappointed. My order was delivered 5 days late and was half the size and dimension of what we ordered. It was a holiday gift for a family member and I was truly embarrassed! All correspondence with the company has been ignored.”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Flowers were delivered on time and looked just like the picture. Very satisfied with the service.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“Flowers were great, delivered as promised, and super easy process. Lots of choices, too!”

Helpful Report

(Golden Rose Florist) - Posted 3 years ago

“Excellent customer service!”

Helpful Report

(Peony Blue) - Posted 3 years ago

“The bouquet is gorgeous, fresh and bountiful- all of the things I look for with delivery services. The only problem is that I paid for a same day delivery and they were not delivered until the next day and I was given no updates or explanation.”

Helpful Report

(William Paul Floral Design) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews