Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We’ve ordered from you before and have been very satisfied. This time, although the wreath was beautiful, the delivery person left it in the lobby of our block of flats rather than bring it up to our flat (2nd floor - we had buzzed him in so he knew we were home). In comparison, this was the only time our Floom order hadn’t been brought up to our door.”

Helpful Report

(Rose & Mary) - Posted 3 years ago

“Flowers looked smaller than expected and expensive for what was delivered”

Helpful Report

(Rachel Cho Floral Design) - Posted 3 years ago

“Flowers have not been delivered as promised”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“Flowers delivered dead. I immediately took a picture and contacted customer service, who assured me I'd get a refund. But they had to come back and pick up the flowers. Weird, but ok...? However I was out that evening at our country house, planning to be back in the city the next day. We all got covid and had to stay where we were for several days, then I was told to send a picture of the vase (the issue wasn't the vase, but I had to tell them that in multiple separate emails where they kept asking for the vase, despite the pics I already sent of the dead flowers), then they told me due to my "health issues" (again, Covid!?) it wasn't their fault and since it was a few days later they could not refund me. WHAT!? Also, I am abridging here. There is an email thread with literally **17** messages - it should not be this hard to get a refund for DEAD FLOWERS DELIVERED AND PAID FOR. What a crock.”

Helpful Report

Posted 3 years ago

“My daughter moved to the UK and Floom made it easy to send flowers from the US. The beautiful flowers exceeded my expectations and she was so thrilled. Next day delivery and super easy to order. Thank You!”

Floom 5 star review on 18th December 2022

Helpful Report

(Kingfisher Flower Shop) - Posted 3 years ago

“Lovely flowers (alternatives last time), and I'm ordering again today! :)”

Helpful Report

(Lilac And Bloom) - Posted 3 years ago

“No communication about the order's delivery on the day of the delivery. Flowers were delivered way after reasonable hours to deliver flowers. I asked to deliver flowers after 3 pm and they delivered in 8-9pm timeframe.”

Helpful Report

(The Flower Shop Of Chicago) - Posted 3 years ago

“I always have a great experience with floom. The flowers are beautiful and delivery is on time!”

Helpful Report

(Creative Flower Box) - Posted 3 years ago

“Very disappointed. I bought the flowers to be delivered for my friend's birthday over a week before it was supposed to be delivered. On the day of the delivery, they contacted me saying they can't deliver today and I have 2 options, to cancel the order or get it delivered another day. I was very upset as my friend's birthday was today and not some other day. I ended up canceling the order and getting the flowers from another online shop that was able to deliver on the same day!”

Helpful Report

(Larkspur And Lavender) - Posted 3 years ago

“Flowers were nothing like the picture shown! Dissatisfied as a first time customer.”

Helpful Report

(Rose & Mary) - Posted 3 years ago

“Just had confirmation of delivery and appreciation for the very fine wreath which was ordered by me from Australia for delivery in Dorset”

Floom 5 star review on 17th December 2022

Helpful Report

(Gardenia Of London) - Posted 3 years ago

“I will never forget the joy these roses brought to me the day I opened the beautiful package. It brought tears of joy and will live in my heart forever. It tugged on my heartstrings, sending a deeply profound message of so much love. I decided for the holidays I wanted to share that same experience with my entire family and friends and I got carried away and ordered one for each person I love so dearly. I ordered at least a couple dozen orders and it brought so much joy!”

Helpful Report

(Floral Beverly Hills) - Posted 3 years ago

“"Wow they're stunning!" Was the response from the couple getting married. Ordered same day and delivered by Clapham Flowers. Selected a light coloured bunch at £60 and upgraded by +£30 to "Superior" + added a vase - since I knew I would probably be competing with other flowers that day ;) It was well worth the hundred pounds spent as the gift gave lots of joy on arrival and no doubt over many days. Recommend.”

Helpful Report

(Clapham Flowers) - Posted 3 years ago

“Slow website and a bit clunky. Unclear exactly what would be in some of the bouquets as the pictures didn’t necessarily reflect the price options…large, small, vase/no vase etc. The checkout process was fairly simple and the support chat function worked well.”

Helpful Report

(Saints Flowers) - Posted 3 years ago

“Wonderful service and gorgeous flowers.”

Helpful Report

(PM Flowers) - Posted 3 years ago

“The plant I received had dried ends and the pot is chipped. Not to mention the high delivery fees. Not very happy with the product”

Helpful Report

(Sunny Florists) - Posted 3 years ago

“I sent flowers to my sister using floom for the first time. She told me that the flowers that arrived looked old and the vase was absolutely dry. I was extremely disappointed. I wrote directly to floom to inform them of this and received no response.”

Helpful Report

(Floral N5) - Posted 3 years ago

“Super nice bouquet and profesionalismo”

Helpful Report

(Daily Flowers) - Posted 3 years ago

“Delivered in time without card so recipients did not know who had sent it. Flowers were lovely.”

Helpful Report

(The Nunhead Gardener) - Posted 3 years ago

“See pics for yourself. I've never been baited and switched so badly. They substituted those gorgeous pale pink flowers for some tacky looking hot pink and green daisy things I'd expect in a $5 bunch from 7eleven. They offered a 40% discount even though the website says you get the bouquet you ordered or your money back. So this is the worst of many flower delivery businesses I've ordered from. Never again.”

Helpful Report

(Andrea's Flower Shop) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews