Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with the contents of the gift basket and delivery BUT I was disappointed that the birthday wishes I wrote to be put in wasn’t so Claire didn’t know who the flowers were from.”

Helpful Report

(Harding Gomez) - Posted 3 years ago

“Easy to use and great options.”

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(Stems Wilder) - Posted 3 years ago

“I wanted a beautiful bright bouquet delivered the same day to congratulate new grandparents ... and that is what I got. Beautiful bright tulips presented stylishly and as displayed on the website picture. Very happy recipients and gifters! Thank you.”

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(Flowers Of The Valley) - Posted 3 years ago

“I did not receive order nor did anyone respond to my queries. No refund either.”

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(Polen) - Posted 3 years ago

“We’ve ordered from Floom before so we knew that the bouquet we ordered as a gift would be beautiful and delivered when promised. Will definitely be ordering from Floom again”

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(Bursting Bud) - Posted 3 years ago

“Amazing flowers delivered when I wanted. Email telling me they had been delivered. Very easy to order and stress free!”

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(Big Bang Flowers) - Posted 3 years ago

“Flowers were good, the delivery was slightly delayed but they were responsive”

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(Petals In The Mist) - Posted 3 years ago

“Wonderful service for easy flower orders and delivery”

Floom 5 star review on 14th December 2022

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(Petals In The Mist) - Posted 3 years ago

“Absolutely delighted with the speedy service received. Ordered late Saturday evening and delivered Sunday. And the recipient loved their gift too. Fabulous result all round. Thank you Floom.”

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(F For Flower) - Posted 3 years ago

“Helpful phone service.”

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(Lilac And Bloom) - Posted 3 years ago

“I ordered a few time from Floom , the first time wasn’t really successful as they been really late. The next time I decided to give a try with different company and they are incredible. Highly recommend them ( in London) Here I even attached they details and some photos if you need 🙏 https://instagram.com/tesoro.london.flowers?igshid=YmMyMTA2M2Y=”

Helpful Report

Posted 3 years ago

“I ordered flowers to be delivered to my daughter in NYC for her birthday. The flowers were delivered on time and they were stunning!”

Floom 5 star review on 13th December 2022

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(Le Jardin Rose) - Posted 3 years ago

“I paid extra for a specific timed delivery but the flowers arrived super late in the night and missed the person who was supposed to receive them, aka the whole point of my order was surprise birthday flowers. I tried reaching support but they were absolutely useless. I placed my order from London, trying to surprise a friend in New York, spent 100$ and was hugely disappointed, would not recommend to anyone buying from overseas for special occasions.”

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(Bouquets Flower Shop) - Posted 3 years ago

“Delivery was not made on the day it was supposed to and could not be delivered on the following day either. My refund is being processed. Very disappointed as this was an important delivery.,”

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(Sweet Flowers London) - Posted 3 years ago

“Second time to use Floom. Very, very happy with the floral arrangements sent. Appreciate the pictures showing the actual flowers upon delivery. Great on-time customer service.”

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(Zenn Florists) - Posted 3 years ago

“I ordered a same day delivery bouquet with a room diffuser on 10 Dec at approx 9:30 am. I wanted to send them to my 86 year old mum since I was out of the country at the time. At 3.30 pm, I received an email saying that they couldn't deliver after all & have issued me a refund (which I still haven't received by the way). Messaging me so late in the day when I couldn't even order anything from anywhere else to arrive on that day, was absolutely terrible customer service. I was offered a measly 15% off my next order - but I'll never use it since I won't be ordering from this company again... be warned...”

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(Pinks And Roses London) - Posted 3 years ago

“the flowers were beautiful… even better than the pictures on the website .The delivery was punctual ❤️ I am so happy to find Theflow florist”

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(THE FLOW) - Posted 3 years ago

“I’ve had mixed success w sending my sister flowers overseas - till Floom. Amazing quality! On time. Just beautiful.”

Floom 5 star review on 12th December 2022

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(Love And Blooms) - Posted 3 years ago

“excellent service - thank you”

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(Bloomside Florist Ltd) - Posted 3 years ago

“The Flowers were not delivered the day we asked for due to lack of stock. We had gotten together the whole family to surprise our little sister living in London. I did not even get the refund yet nor did she get the flowers late. I learned about this by an email on my spam mail the day after. A huge disappointment”

Helpful Report

(Sergey Florist) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews