Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was On time. I order from the US and the process was easy.”

Helpful Report

(Dellas Flowers London) - Posted 2 years ago

“A beautiful bloom, easy delivery, supported local florist! Happy with this service for my first time.”

Helpful Report

(BLOMST Los Angeles) - Posted 2 years ago

“I ordered flowers for my Grans birthday, same day delivery. The flowers arrived within 2 hours of ordering and she said they were the nicest she had received in a very long time. Visitors to her home also commented on how nice they were.”

Helpful Report

(Verdure Floral Design) - Posted 2 years ago

“Very easy to use and order, the wine selection was excellent and delivery spot on time.”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“When you pay almost $100 for flowers to be delivered on a particular day and they say they will be but they aren't, that is unacceptable! I will most likely dispute the charge!”

Helpful Report

(William Paul Floral Design) - Posted 2 years ago

Hello Charles, we are so sorry your order wasn't able to be delivered on time. Due to the failure to deliver we have fully refunded your order charge. Thank you for your feedback.

Posted 2 years ago

“Floom came through at the 11th hour--order had been missed on the expected day & I wrote on Sunday after 6:00 pm. (Imagined would be postponed till Monday.). Lo & behold, the flowers arrived, delivered to my daughter by a "lovely woman"-- a "beautiful" bouquet. Not precisely what I 'd ordered but close enough, & much appreciated.”

Helpful Report

(Flying Little Birds) - Posted 2 years ago

Hi Jane, thank you for your review. We apologise for the delay with your order. We appreciate your understanding and patience in working with us. We hope that your recipient enjoyed their flowers!

Posted 2 years ago

“Amazing - so good”

Helpful Report

(PM Flowers) - Posted 2 years ago

“My family member loved the flowers.”

Helpful Report

(Essence) - Posted 2 years ago

“Excellent quality of flowers, stylish design and efficient and amazing delivery !!!”

Helpful Report

(Flowers By Mini) - Posted 2 years ago

“I opted for next day delivery ( this was advertised on the website) only to be told on the day of the said delivery that the florist was shut on Saturdays. I had to wait until Monday for the flowers to be delivered. It is now 4pm on Monday and the flowers still haven’t arrived. The service has been pretty awful. They have agreed to refund the delivery fee but am still waiting receipt of this.”

Helpful Report

(Inspirations Florist) - Posted 2 years ago

Hello Saba, I'm so sorry we weren't able to deliver your order on time. We have refunded your delivery fee due to the delay. Thank you for your feedback, we will share it with our florist partner and work on ways to improve our scheduling in the future.

Posted 2 years ago

“Flowers looked very different in picture”

Helpful Report

(F For Flower) - Posted 2 years ago

Hi Daisy, thank you for your review. We are sorry to hear that your order arrived looking different to the picture. For future orders, please email us at support@floom.com within 72 hours of the order being delivered so that we can look into this further for you.

Posted 2 years ago

“excellent services, very happy, i found price bit high”

Helpful Report

(The Flowers) - Posted 2 years ago

“We have always had an excellent experience with Floom. The flowers have been on time and beautiful. Excellent value for money too!”

Helpful Report

(Daily Flowers) - Posted 2 years ago

“Thank you. Great service”

Helpful Report

(Flùr Flowers) - Posted 2 years ago

“Great service, polite staff. Even when the florist did not update the system customer services done the upmost to assure my order was delivered ontime. Will definitely use this service again.”

Helpful Report

(Milamei) - Posted 2 years ago

“While the purchasing and delivery went well, the actual arrangement was not at all like what I ordered (what was pictured). Had I know they were going to substitute the modern vase and use bright festive colors I would not have ordered it.”

Helpful Report

(Jackie Jo Flowers) - Posted 2 years ago

Hello Carin, I'm so sorry your order was delivered with substitutions. We try our best to inform our customers of any changes before delivery is made and we're disappointed we weren't able to inform you before your order was delivered. Please send images of the delivered arrangement to our team for review at: support@floom.com, thank you!

Posted 2 years ago

“Beautiful flowers”

Helpful Report

(PM Flowers) - Posted 2 years ago

“The flowers were delivered without a card (although I wrote a message on the form), and the recipient did not know who they were from.”

Helpful Report

(Rachel Cho Floral Design) - Posted 2 years ago

Hello Rami, I'm so sorry we weren't able to deliver your order with the card included. We understand how important it is for your recipient to know who their sender is. Please contact us with your order number so we can inform the florist right away at: support@floom.com, thank you!

Posted 2 years ago

“Ordered for Fri eve delivery pre 10pm. Never arrived and was not told. After emails and chasing promised pre midday Saturday. Didnt arrive until 3pm. Recent had to returnable to receive For what was supposed to be pleasurable experience turned into nightmare and pain!”

Helpful Report

(Moyses Stevens Flowers) - Posted 2 years ago

Hi Graham, thank you for your review. We apologise for the delay with your order, this is not the service we aim to deliver. We have provided you with a refund of your delivery fee due to this. We understand that we let you down on your special occasion and we can only aim to improve moving forward with the feedback you have provided us with.

Posted 2 years ago

“Delivery is smooth”

Helpful Report

(Bursting Bud) - Posted 2 years ago

Floom is rated 4.4 based on 21,566 reviews