Floom Reviews

Name: Floom
Address: 1316 3rd St Suite 301, Santa Monica, California
Rating: 4.37

4.4 Rating 21,566 Reviews

84 %

of reviewers recommend Floom

Company Reviews

Questions

Metrics

4.4

Based on 21,566 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

020 8068 7498

Email:

hello@floom.com

Location:

1316 3rd St Suite 301,
Santa Monica
California
90401

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Floom 5 star review on 21st December 2025

1610

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More pricey that my usual on-line florist but the recipient described the bouquet as "exquisite" and so was worth it.”

Helpful Report

(F For Flower) - Posted 3 years ago

“Tökéletes ajándék volt a Lányomnak születésnapjára. Még a szava is elállt amikor meglátta a sok szép különféle gondosan összeválogatott virágokból álló csokrot. Érezhető volt a csokron, hogy szeretettel, figyelemmel kötötték meg. Nagyon örülök, hogy rátaláltam az Önök oldalára mindenkinek ajánlani tudom Önöknek. Köszönettel Eva, Teodora mam”

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(Posee Floral Designs) - Posted 3 years ago

“I love Floom because I can send my best friend flowers in London from where I live in Kansas, USA.”

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(Morning Flowers) - Posted 3 years ago

“You advertised delivery by Saturday 8 April on your website so I bought a bouquet for my Mum’s 98th birthday on that day. Next thing I know Floom is telling me they will deliver on the 12th because it’s a bank holiday. I asked for and hit a refund- but Loom should not advertise what it cannot deliver. Disappointed would be the best I can say.”

Helpful Report

(F For Flower) - Posted 3 years ago

Hi Justin, thank you for your review. We apologise for letting you down with your order, this is not the experience we aim to provide at Floom. We appreciate the feedback you have provided us with as this will help us to improve moving forward. We also appreciate you working with us to come to a resolution.

Posted 2 years ago

“Very unhappy with delivery item was delivered smelling strongly of some sort of chemical out of delivery drivers boot. Etched a mark in my wooden breakfast bar. Then I was told by the florist I should clean the vase before placing it and there was no spillage in boot of delivery driver. Basically told I was a liar I am now £99 out of pocket the smell was that strong I had to discard the flowers as I have a baby and it wasn't healthy. I am still waiting to speak to a manager which I have not been contacted by. Very upset with the service as this is where I always come to place orders for flowers. I have ordered from this website alot and have never had an issue before. I am very upset”

Helpful Report

(Red Floral Architecture) - Posted 3 years ago

Hi there, thank you for your review. We are sorry to hear about the experience you had with us this time around. We appreciate the feedback you have left and for reaching out to us so that we can help to resolve the issue.

Posted 2 years ago

“All perfect!!”

Helpful Report

(Montpelier Flowers) - Posted 3 years ago

“lovely services and flowers”

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(Noble Garden FC) - Posted 3 years ago

“My order was never delivered.”

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(Flowers By Coley) - Posted 3 years ago

Hi Maria, thank you for your review. We have emailed you regarding your email as our partner florist required more information in regards to the delivery. We look forward to hearing from you soon.

Posted 2 years ago

“Ordered flowers for my Mum’s birthday. Got to 5:30PM on the day they were due to be delivered, however they still hadn’t arrived. Asked on the webchat what the delay was to be told there would be no deliveries that day due to the Easter bank holiday weekend (it was the Saturday so not a holiday day). So why did they allow me to order the flowers in the first place, and why wasn’t I informed of the issue with delivery by Floom? I had to ask what was happening myself, and if I hadn’t asked I don’t think they would have told me anything. They offered me a full refund however it was very shocking service and incredibly frustrating. My mother was left with no birthday gift. Will never order from Floom again.”

Helpful Report

(F For Flower) - Posted 3 years ago

Hi Sarah, thank you for your review. We apologise for the experience you had with us, this is not the service we aim to provide. We appreciate you reaching out to us via our customer support channels. We also appreciate the feedback you have provided us with as this will help us to improve our services moving forward.

Posted 2 years ago

“Amazing service and high quality flowers”

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Posted 3 years ago

“Delivered perfectly and on time 👌”

Helpful Report

(Nigella SF) - Posted 3 years ago

“I live in San Francisco and use Floom regularly to send special occasion bouquets to my daughter in London. They have an extensive selection of styles and price range, beautiful presentations, very fresh flowers, and every delivery has been perfectly on time. Great service!”

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(PM Flowers) - Posted 3 years ago

“Excelente customer service!! Beautiful flowers!!!”

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(Saints Flowers) - Posted 3 years ago

“I was searching for a floral arrangement for a man's birthday, something unusual and not feminine. I found Floom and I loved their designs. So many beautiful and unexpected mixes of materials, colors, and textures. I found just what I was hoping for. I liked Floom so much, I recommended it to a relative who wanted to send congratulations flowers to his daughter. Gorgeous. I will definitely use Floom again!”

Helpful Report

(Big Apple Florist) - Posted 3 years ago

“Excellent service...brilliant floral display.....delivery was on tine.....thank you”

Helpful Report

(Essence) - Posted 3 years ago

“Very happy with the order, the process and the service. The flowers were lovely!!”

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(The Nunhead Gardener) - Posted 3 years ago

“Very beautiful flowers and a great service.”

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(Flowerland) - Posted 3 years ago

“Promotes delivery by Easter Sat and emails end of day they can’t deliver. Don’t promote that you can when you can’t, especially when there are other providers who will stay true to their delivery promise. My mum is all alone and missed out at Easter. So disappointing.”

Helpful Report

(F For Flower) - Posted 3 years ago

Hi there, thank you for your review. We are so sorry that we were not able to fulfill our promise to you and deliver your order on time. We appreciate the feedback you have left us and will use this to improve moving forward.

Posted 2 years ago

“Great range of prices and a great range of products. My girlfriend loves the flowers. The website is very slow which makes usability very difficult.”

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(THE FLOW) - Posted 3 years ago

“Beautiful flowers!”

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(Nostalgia D Glorious Flowers) - Posted 3 years ago

Floom is rated 4.4 based on 21,566 reviews